Birchwood Kia West

I try my best to give people and businesses the benefit of the doubt. I truly believe that most, not all but most, actually mean to do good things. With that said though.... F YOU Birchwood Kia! I am so of the doubt. I truly believe that most, not all but most, actually mean to do good things. With that said though.... F YOU Birchwood Kia! I am so beyond pissed off at the absolute worst run service department in the history of all my years owning ANY vehicle! Not only did we get charged for a service after twice saying it wasn't needed, but of the two issues I did bring the vehicle in for, one was repaired under warranty as expected and the other was denied warranty as they claim the only way the sliding door could be out of alignment and not closing properly, the same sliding door that they had already "fixed" once before under warranty for the same exact issue, is because the vehicle must have been involved in a collision!?!? That van has never been hit once, let alone since the last time your inept technician "fixed" the issue. If you EVER hear of or even think of buying a KIA anything.... DO NOT buy it from the Birchwood Kia in the west auto mall....you WILL be sorry... that I can promise you. *Note* my wife and I have owned several vehicles purchased through Birchwood over the years and never had anything but perfect service from other locations. This Kia service department has been a nightmare every time we have brought in her Sedona. So much so that we will never purchase another Kia through them. More

I purchased my new vehicle from Jamie. He was very professional, gracious and used zero press tactics. He was informative and helpful all along the way. Mark, the used car manager and Jeff He was very professional, gracious and used zero press tactics. He was informative and helpful all along the way. Mark, the used car manager and Jeff, the finance manager were excellent. A very good experience and would highly recommend this dealership. More

Trent was very informative. He helped me find the best vehicle for me. Konner listened to me & what I needed based on my lifestyle. He was not pushing anything on me that I He helped me find the best vehicle for me. Konner listened to me & what I needed based on my lifestyle. He was not pushing anything on me that I did not need or want. Great experience overall ! More

Great customer service and knowledgable staff. Noah and Konnor did a great job getting us in our new van Noah and Konnor did a great job getting us in our new van More

Worked with both Jamie MacMullin and Mark Miller. Both were friendly, professional and knowledgeable making my car purchase a pleasant experience. Both were friendly, professional and knowledgeable making my car purchase a pleasant experience. More

Jamie MacMullin is an excellent salesman. He will listen to what you want and he will help you find it. Konner McLeod will make the purchase portion of the experience fun and he is very infor He will listen to what you want and he will help you find it. Konner McLeod will make the purchase portion of the experience fun and he is very informative and up front about the warranty options. More

Jamie MacMullin, sales, was very helpful, flexible in time, and he genuinely cared about helping me find what I wanted. In addition, Mark Miller, the finance guy, was kind, and worked hard to make a date time, and he genuinely cared about helping me find what I wanted. In addition, Mark Miller, the finance guy, was kind, and worked hard to make a date to come in work with my schedule. When some details I had didn’t line up with his information, he immediately investigated and called me back in a timely manner with accurate information. A great team. More

Great service, Tommy explains in detail all the work that has been completed to me. has been completed to me. More

Zach Feitsma, Service Consultant, very professional and cooperative individual. He made my experience at this here dealership more than exceptional (21/6/23). I will definitely recommend Zach/Birchwood Kia cooperative individual. He made my experience at this here dealership more than exceptional (21/6/23). I will definitely recommend Zach/Birchwood Kia for people's service needs. Service itself was quite quick. An hour and half or less. The package for an oil change was very nice too. Included a complimentary wash, recommendations from the technician, diagnostics, and the oil change/filter itself. The 5 star for Zach F. And Birchwood Kia! More

I was very pleased with the service I received May 31/23. The service representative, Lyle, was very welcoming and pleasant. He also remembers my name from my last visit last year. There's nothing more reass The service representative, Lyle, was very welcoming and pleasant. He also remembers my name from my last visit last year. There's nothing more reassuring than a person who looks out for the quality of the car condition as well as the approach when rendering a service to you. More