From bitter to a pleasant experience - sekhar
I am experiencing poor service from Audi.
Service Advisor-Nick Harder.
2013 Audi Q5, AC issues in the past 3 months.
2019 summer- First service on AC- Audi collected $543 from me. They diagnosed the issue and said to top-up the refrigerant. AC worked for a month and dead.
2019 summer- Second service on AC- A leak in the AC hose. $1450 to fix. Covered through extended warranty. Clearly they didn’t find the issue the first time.
2019 summer- AC stopped working. My wife took the car to the service centre. They said a rock flew and punctured the condenser.
NOT TRUE. They fooled her because this time warranty will not cover the charges also there was no sign of a rock puncturing the condenser. If this issue isn’t resolved I have to file a law suit on Audi dealership. The matter was handled with complete dishonesty.
I DEFINITELY DO NOT RECOMMEND THIS PLACE TO BUY/SERVICE A CAR.
EDIT- SEP 2019- Nick Harder handled the issue professionally and resolved the matter. Also he followed up with a phone call to make sure everything is working perfectly as intended. Good Job Nick!
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