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Always extremely great friendly service whether its the... - Chris
Always extremely great friendly service whether its the sales team to purchase a new vehicle or to the service department that keeps my vehicle running smoothly. I am on my 3rd truck with them and plan to stay largely in part of the incredible service I receive at Kamloops Ford Lincoln.
It's always a pleasure dealing with this service... - Rummy
It's always a pleasure dealing with this service department. They are always friendly, accommodating and efficient. It seemed like $100.00 to install a battery was a little over the top. a battery and installation was $333.00.
I have been with Cam Clark Ford for about 10 years now... - johnranger
I have been with Cam Clark Ford for about 10 years now and the service has always been friendly and helpful and at the same time very professional and very informative and prompt.
Engine light - Hair
We had a problem with our engine light which finally got solved Wyatt went out of his way to do everything to PLEASE Us after it took them awhile to find out what was wrong we've never been treated so well they fixed it and now we'll be taking our car there for all our service Nathan was the guy that worked on our car he really knew what he was doing good job thanks a million to you both Doug and Sheila
Outstanding Service. - Happy Custimer
I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.
a quart over during a oil consumption test. - trevor cutts
read my first review first.... but they even filled my oil level on my new truck a quart over the top level which hurts it even more ..total incompetent technician and service department. Wait till ford hears about this and have pics to prove it.
Worst dealership in town! They do not stand behind their... - William
Worst dealership in town! They do not stand behind their work and will give you the cold shoulder if you have any issues.
Albeit, the work done to my vehicle was a recall few years back however I have just learnt that Suburban did not complete the repair correctly, and now I am on the hook for 1000k repair. Even though there Is clear evidence that this repair was incomplete and done wrong, the dealership will not take responsibility.
After speaking with the dealership manager, Ian Jones, I am convinced he is the reason for such poor customer service in the entire location. He was very rude, condescending, unprofessional, and did not care about his work and the safety of his customers. I will never recommend suburban motors to anyone. Very poor customer service.
I have purchased a Ford Fusion and 2 Lincoln MKZ.... - Mike Proskow
I have purchased a Ford Fusion and 2 Lincoln MKZ. Currently drive MKZ 3.0T AWD. Love this car! Lincoln service always top notch at this store going back 14 years. Very surprised by some critical remarks....always treated well and recommend to friends.
Messed up my Sync - not thorough service. - lfrey
They replaced my Sync module. 2 weeks later periodic fails began where the voice recognition and Guidance audio fails / does not get ready. For 13 months I've left them the vehicle 6 times to troubleshoot but all they do is check for new updates. I cannot say if they are not competent or if it is a FORD software issue, but their inability to address the issue and unwillingness to replace the Sync shows their level of service.
On a separate occasion I asked them to check a low tire pressure warning, but got the vehicle back as 'no issue' just to find a fat nail in the thread.
On the bright side, here's their tire thread measurements - seems like my tires are building thread:
Sep 2019 4/4/4/4mm
Mar 2020 5/5/5/5 mm
Apr 2020 6/6/6/6 mm
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.