17 British Columbia Lincoln Service Centres

Rachelle always has a positive,energentic attitude and - Christine

Rachelle always has a positive,energentic attitude and keeps you informed throughout. Great service, Ford is lucky to have her on their staff.

If I could give a zero star rating I would. - V

If I could give a zero star rating I would. I was stuck in Surrey and picked this dealership to deal with and it was the closest and really wish I didn’t. Service department was a joke wouldn’t listen to my concerns. Half xxx fixed the problem just to be back in the shop as soon as I was home less than 24 hours after being out of the shop and telling me the problem was fixed. Now being told it was the complete opposite to what they claimed was the issue. Refused to listen to me about having warranty and fighting me about it, to having to get my dealership to help out. Left me stranded for 2 days without even a loaner and being from out of town with car seats. Wouldn’t explain to me what was all included in a service they said I absolutely needed which still turns out to be not the issue. Worst Ford dealership I have had to deal with and highly DO NOT recommend it. Would rather pay a huge tow bill next time then deal with them especially being a larger dealership. Definitely felt like I was being taken advantage of.

I have recently booked service for my ford bus 2004 - Khurram

I have recently booked service for my ford bus 2004 model. The service department to pay upfront 2 hours daignostic charges around 400$. They got the list of problems and told me to pay upfront 1520$ for EGR valve replacement to fix the issue because bus was not exceeding 40Km/hr. problem was not fixed and they asked to pay upfront 223$ again for further diagnostic and then further asked me to pay 500$ upfront again approximately to fix the exisiting throttle body. After all this, they again sent me a link to pay 400$ upfront more to further diagnose the issue. But...Magic happened, they realized that they have ripped me off enough and they called me to pickup the bus saying the bus has so many issues so its really not worth to invest on it. MORAL OF THE STORY...... WHEN YOU HAVE ALREADY GOT TO KNOW THAT BUS HAS SO MANY ERROR CODES AND ISSUES THEN STOP DOING ANY xxxx TO IT AND TELL ME ON FIRST DAY ........ DO NOT PUT MONEY ON IT Finally, bus is received back as is....even their tech or someone in parking lot hit it while backing up as i saw the rear guard dent and misaligned. I have got pics in their parking lot when I dropped the bus which they may not know but I have them. Lesson learned, FORD SURREY.......RIPPING OFF

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I found the dealers salesman and the finance manager very - nick_ino@hotmail.com

I found the dealers salesman and the finance manager very helpful and very knowledgeable Thank you

Excellent service and thanks to everyone servicing my - sjnorton

Excellent service and thanks to everyone servicing my Mustang, which I purchased from Cam Clark! They value my time, assist me with my questions, and each team member is very professional. Always a positive experience!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Outstanding Service. - Happy Custimer

I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.

I purchased a new 2012 Ford Focus titanium back when. It... - Rawaitim

I purchased a new 2012 Ford Focus titanium back when. It had an issue with the transmission and I asked them to look. They reprogrammed the tranny and told me to come back after 12000 km but it did same thing when I left the lot. The tranny issue was common due to faulty seals but it took 2 years to get it fixed. The service manager was difficult and it wasn’t until I told him I was going to park it in front of his doors before I got satisfaction. Will never buy another Ford product.

Absolute clown show. - bill

Absolute clown show. Do not waste your time or hard earned money here because the service department simply does not give a xxxx. Case and point: 2021 Bronco. 35,000km on it. Took it on it's very first major road trip from Victoria to Calgary and upon leaving Calgary the windshield washer pump stopped working. Was forced to drive back to Victoria with no windshield washing fluid, so I used a Gatorade bottle and had to stop on the side of the highway every 20 minutes to clean the windshield. Called Suburban on my way home to make an appointment. Mid-winter you'd think something like this would be important because of safety issues, but the standard "we're booking 3 weeks out right now" response was still issued. So, booked the appointed and tried waiting but a week after I got home more sensors showing errors on the dashboard. Called to update the service appointment, but a week past that the Bronco became completely undrivable so I took it straight to Suburban and let them have it. Two weeks went by without any word. And this is now past the date of my scheduled appointment. Called, and called, and got the impression that I was just being annoying but in the meantime I'm paying $50/day for a rental while they try to fix this piece of xxxx. Finally I get a call that there's saltwater in the fuse block, and it'll be around $1000 to fix because they aren't covering it under warranty. I ask "how did that happen?" and they don't have an answer. But i'm on the hook for the repair. On a three year old vehicle, with 35,000km on it. I finally agreed to pay it and decided that I'd go after them once I got my vehicle back. Another week and a half goes by and I call... they still haven't fixed it. So I get upset and talked to one of the service managers, Murray. Murray is just a ray of sunshine, let me tell you what. He was combative from the start, acting like I'm inconveniencing him for making him do his job. He comes back and says "WELL FORD AIN'T GONNA PAY ME TO FIX IT, SO EITHER YOU'RE PAYING FOR IT OR ICBC IS PAYING FOR IT!" And THEN I get a call from the service advisor, Liam, who advises me that when they ACTUALLY looked at it three weeks later the water damage is much more significant than expected and now it's gonna be around $7000-$8000 to fix this lemon. Long story short, I called Murray again and the end result was him yelling at me "WELL THEN TOW YOUR xxxxIN BRONCO OUT OF HERE AND TAKE IT SOMEWHERE ELSE". So I did. But that's the funniest part. I was told the Glenoak Ford service department was much better (same company though, Carson Automotive) but it wasn't. I made an appointment after I towed the Bronco from Suburban to my driveway, and there was a 3 week wait time. Sure, great whatever. They told me to bring the Bronco on Feb 8th. I got it towed over there on Feb 7th. Two weeks later I called for an update and was advised that it hadn't been looked at yet (even though the engine was already disassembled and all they needed to do was take some photos for ICBC) and was told "hey man, I've got vehicles that have been here for 3 weeks and more" so I was told to wait my turn. After 19 days I called Ford Credit and told them to take their Bronco back. Luckily I left both sets of keys in the cupholder because I figured this is what is was going to come down to. Now, my credit will be f*cked because of this clown show that we call the Carson Automotive Group. Please, do not buy anything from these idiots. You are just setting yourself up for failure.

My 2018 Edge had a problem with the engine that was not - Garry G.

My 2018 Edge had a problem with the engine that was not fixable. Because the car is still under warranty, Ford replaced the engine block with a newly designed block.. (something to do with a bad design that caused head to leak coolant into the cylinders). West Coast Ford did the replacement of the engine perfectly and in a very timely manner. Many thanks to the West Coast service team and especially the mechanic John H who did an excellent job on the replacement. I could not be happier with the quality of his work. This is a great dealership to both buy and service your Ford products from. I would definitely buy another Ford or Lincoln product from them again and highly recommend them to anyone looking for a Ford product.