21 British Columbia Cadillac Service Centres
Okay you guys are getting a five star review which I - dave.jones
Okay you guys are getting a five star review which I haven’t given you in quite a while. I had an appointment for middle of December for battery dying and anti lock brake light on. It was getting worse so just showed up two weeks early wanting it done now cause I had to keep jumping battery. A nice blonde lady checked me in and Kevin and Graham kept me updated. They finally got the battery to fail and replaced it. Now my auto stop start feature is working again and truck starts in morning. Hopefully this one lasts longer than the original one! Faith has been restored for now in Prestons. The fellow who brought my car around after hours was nice to deal with too and we had a bit of a chat about common hobbies.
I purchased a new Vehicle from Laird Wheaton and have had - vancouverisle
I purchased a new Vehicle from Laird Wheaton and have had nothing but GREAT service, Mechanic found a faulty part without me having to look and ordered the Part. With Covid it took a while to get it from GM. Not Laird's fault - Sales Manager looked after a little challenge that we had getting the correct part, I see Labor Costs complaints on this blog. Where can you go today that the labor charge is not around 120/130 hour. Doesn't matter if it is a Dealership or you local Plumber. We are all in this Big World Together! Piano Lessons have gone up to!! lol
I would like to say a hearty THANK YOU to Your Service - dougdevore51
I would like to say a hearty THANK YOU to Your Service Manager and your Service Advisor Natalie Mark for their outstanding customer service and consideration given to me at the time my 1997 Cadillac was acting up. All is well now, thanks to these dedicated service people. You will always have my business and I will heartily recommend you to my friends. Thanks again
Brought my 2014 Q7 for repairs. - Victor A
Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!?
Shop repaired it for $100!
Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong.
You can formulate your own conclusions.
I had an engine light appear and was headed out on a long - petemar
I had an engine light appear and was headed out on a long journey. I stopped in unannounced to find out what was wrong. The service manager completed a diagnosis and assured me it was a glow plug and not a large concern for that time of the year. On my subsequent visit to repair the issue a few weeks ago, Garret helped get my vehicle in, got me the loaner I needed and kept me up to date on the timelines for repairs. Hands down the best service at a "dealership" that I have had in 30+ years. Keep up the great work and don't let Garret leave.
Always helpful and never disappoint! - Jeff871
The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!
Happy New Year, Everyone I have been a loyal customer... - Steph
Happy New Year, Everyone
I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take this time to show my gratitude to the service department. Which include, 3 outstanding front desk clerks to your right then straight ahead the professional, friendly and knowledgable team of 4 service members who always comfortably work with each other as a family unit to find resolve and resolutions in the best interest of the customer. They are Kristen, Elton, Steve and Leon, fantastic service, Thank you. Now at the head at the table, you will be happy to meet Jason in management, an outstanding gentleman, very approachable, professional, knowledgeable, friendly, always there when you need him in addressing any issues, concerns, in taking all and any extra steps necessary for a positive outcome. Truly, making you always feel like a valued customer, or as I would put it “FAMILY”
thank you for yet another year of loyal services 🤗
Honest, kept me informed at each step, and well done.... - Ken
Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Poor service department - Untoldfox
Very poor Service department. Unprofessional, and rude. If buying parts get a quote and go elsewhere. I would not scheduled an appointment with this dealership to get any type of work done.
Took car in on Saturday May 14/2022 because engine light - Tikedoff
Took car in on Saturday May 14/2022 because engine light was on ,received phone call at around 11:00 am was told it was a battery voltage issue, they didn't have the part it was going to be delivered today ( May 17/2022) just received phone call and NO part delivered said hopefully tomorrow. Wondering how I am supposed to get to work considering they don't even have courtesy cars available. My car is a 3018 with less then 11,500 km. Never plan on taking it back will find a different place
excellent service all the time - Novak
Lonnie and Harry have helped my family for years in getting a vehicle.
There customer service is EXCELLENT and they also above to keep you happy.
These guys are truly amazing!!! thanks so much 5 STARS!!!!