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Very friendly and accommodating! My truck, Britney, was... - mcsoldwife
Very friendly and accommodating! My truck, Britney, was returned in immaculate condition!🙂Thank you!! I’ll definitely be back!
Quoted me $200 for a new key. Were unable to make a new... - Dontgohere
Quoted me $200 for a new key. Were unable to make a new key, tried to charge me $350 saying "this one locks and unlocks the door".
I refused to pay and the service guy immediately threatened collections so I spoke with a manager in a room filled with big guys with their arms crossed (more kept arriving as I spoke).
When it became clear to the manager I wasn't going to pay or to play his game of 'let's be reasonable and negotiate'. I was offered a lifetime ban, which I proudly accepted. A large man with his arms crossed watched me until I pulled away.
Reported to Chevy Canada.
I have always got great service in a timely manner. The... - geoffmclain
I have always got great service in a timely manner. The staff are friendly and helpful the businesses is always clean and in a orderly state
Always helpful and never disappoint! - Jeff871
The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!
***VERY DISAPPOINTED*** I have taken my vehicle here for... - Alex
***VERY DISAPPOINTED*** I have taken my vehicle here for some fairly expensive work in the amount of over $8000.00 on two recent visits. I am satisfied with the work completed by the mechanic. Two major issues as far as customer TRUST and customer SERVICE is concerned:
*1)* The problem is that I have a DVD player in my vehicle and a DVD in went missing from my vehicle after the first visit. I notified the service department and was informed no one would touch the DVD. I know with almost certainty the mechanic would not do such a thing. I just wanted to notify and let them know what happened with my daughter's favorite DVD. I didn't get an offer of reimbursement.
*2)* The second *MAJOR* issue is that my DVD stopped working after I dropped off my vehicle after the first visit (when the DVD went missing). I didn't realize the DVD player was no longer working as I hadn't used the DVD player since my first service visit. I did take it back to have their Service department assess my DVD player. I know the service advisor did what he could in his limited capacity to rectify the situation. I was told the DVD unit would need to be replace at a cost of approximately $700(!!!) And possibly labor charge 'could' be deducted. My DVD player will not accept any DVD as the DVD player carriage has been broken. I have had *NO* issues with the DVD player until I took my car in for the first visit.
I am satisfied with the work from the mechanic. I am very disappointed with my missing DVD and broken DVD player. Too many coincidences not resolved to my satisfaction. I don't trust how this dealership handled my car while in their care and am deeply disappointed. I am willing to pay for work done but if my vehicle is worse off and costing me more money i.e. when my DVD player was working before does not make for a happy customer.
Where the heck is my missing DVD? How did my DVD player get broken?
*You've been warned*
Honest, kept me informed at each step, and well done.... - Ken
Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.
Lisa towes- one of the most rude customer service workers... - BROY
Lisa towes- one of the most rude customer service workers I have ever experienced. Being a young women, I often find mechanics try to pull the wool over your eyes and thats what happened to me at the victoria Chevy. I got an oil change from the dealership and my car kept leaking oil for a few weeks after so I returned to discover the problem. Linda acknowledged that my filter cap was not put on properly during the previous oil change done at this shop. However, she then charged me with the full oil change price plus an extra 10$ or so dollars for more shop time to clean up my car. I tried to discuss this with Linda but was returned with rude remarks and I ended up having to pay the full price. After emailing Chevy and calling them about this situation and how to rectify it- noone has replied. So here I am writing this review to warn other customers to not go to Chevy and try to avoid Linda towes at all costs!
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Poor service department - Untoldfox
Very poor Service department. Unprofessional, and rude. If buying parts get a quote and go elsewhere. I would not scheduled an appointment with this dealership to get any type of work done.
Bought a 2021 GMC Canyon Denali from Wayne. He took the... - FluckFace
Bought a 2021 GMC Canyon Denali from Wayne. He took the time to show me multiple vehicles, and was very pleasant. He answered all questions and was great to work with. I would highly recommend buying from Wayne.
excellent service all the time - Novak
Lonnie and Harry have helped my family for years in getting a vehicle.
There customer service is EXCELLENT and they also above to keep you happy.
These guys are truly amazing!!! thanks so much 5 STARS!!!!