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Called the dealership and talked to Kaitlin about a part... - firstname.lastname@example.org
Called the dealership and talked to Kaitlin about a part we needed for our trailer. Excellent to deal with And talk to and we had the part the next day!!! Excellent service. Thanks so much!
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Read this before choosing AutoPlex RVI have been a... - C&KF-H
Read this before choosing AutoPlex RV
I have been a customer of Autoplex rv since 2016. First I would like to make aware that AutoPlex RV in High River Alberta in February 2021 was purchased by Woody’s RV. Through out the years of getting service at Autoplex for my 2016 Sandpiper 43 foot Fifth wheel. Like every service place there are problems, but it is how you deal with the problems that makes the customer happy and people returning. I just had my trailer in for service and picking it up Saturday April 3 2021. The cost of my service was $2,400 which included a full break job, re algin my door, and fix a squeak that was occurring in the floor. To fix the floor they had to go through the underbelly, on my work order stated not to cut the under belly and I would pay the extra hours to remove it. K so paid my bill, went and looked at a few trailers with friends that were with us looking to purchase one and then after went to hitch up. After doing a test pull aka lock the brakes on the trailer and give it a quick pull to test fifth wheel hook up and brakes and found that I had no brakes. I went right into the dealership and seeing it was Saturday and a long weekend the Service people have already left. I got the Sales Manager paged and told him I just spent $2,400 on service for new brakes and other stuff he need to call someone in from service because I have no brakes and it is unsafe to pull. He asked me if this is a new unit? This just goes to show that he was not listening to me because how many people have to get new brakes installed on a new trailer. So I repeated myself so the Sales Manager could understand. He said he will try and get a hold of someone I was told that I would have to leave it till Monday if he can not get a hold of anyone. I went back to my trailer and told my wife. We waited and she was surprised that the Manager didn’t come outside, so my wife went back into the dealership. She asked for the Sales Manager and had him paged, the Sales Manager came to the front desk and said I already talked to your husband with this rude attitude. My wife said I’m not him so you can tell me what you said. The Manager says what you want me to repeat myself? She said Yes. Then he offered that my wife can join him and another manager in a sales office alone to discuss this. This made my wife very insecure and almost felt in danger. She replied No you can go out side and talk with my husband. When my wife returned I noticed that the under belly was cut and taped right by the driver side wheels about 4 feet in a L space which I said to not cut the underbelly and paid so they didn’t. Understanding that this problem will have to be discussed with service I tried to explain that if I didn’t do a test pull before hand, this could have turned into a accident of even worse. Both of them looked like they really didn’t care. So needless to say I told them I want a phone call by 8:30am Monday on when my trailer will be ready and why they would let a trailer out of service without brakes.
Monday I received a phone call that my trailer was being looked at, It wasn’t till around 2pm that I was told it was ready. I arrived there and talk with Don the General Manager about that they fix the brakes and they are now working. Then I asked about the under belly and I was told that he believes his service techs and didn’t not cut the under belly, I replied that AutoPlex RV are the only ones that have been in that underbelly and in 2017 doing work on the trailer cut the underbelly to access a problem at a tank which I had them replace it because underbellys should never be cut defiantly if you are planning to go to the states in the future can be a red flag. In 2019 Autoplex replaced 2 gate valves which they had to pull back the underbelly and didn’t cut it. I believe that who ever did the brakes had to feed the lines into the underbelly and cut it to access. So he stood be hide his staff and believed them and was basically called me a liar even after he admitted that the brake were done wrong. I said that I will be writing a review on about this because people need to know so they don’t go through this and left.
Thank you to taking time to read this long review please you be the judge to this. I feel that I have been taken and did not ask for anything more than just do the work that I paid $2,400. I will never recommend the risk of taking your trailer to Autoplex RV (Woody’s) to anyone, not when they will not believe a customer with solid fact, and where my wife feels threatened when a Strange Man wants to talked to her be hide close doors alone which is not right. P.S. my friends that were with us said they will not be purchasing a trailer there if that is how there service is and how rude the Sales Manager was.
Damaged my car and refuse to refund money - Justice
I took my car in for an oil change. Somebody did not screw the oil cap on right and unknown to me I drove for 100's of km like this. I lost power and opened the hood to see oil was shooting to the back of the engine from the oil cap, which was cross threaded on. I put the cap on right and took it to Schwab because of an engine light. They said the light was likely because the cap wasn't on right. They reset it.It came back on once I made it to Edmonton. I went back twice more and they reset it again and then booked me in to have a look. Shaun said he would charge me for half the cost for the 100 point inspection to determine what happened. Turned out the pvc valve blew and cracked the crankshaft cover as well. This was directly caused by the oil cap being cross threaded and the pressure. They charged me to fix this, and on top of that also charged me for a break inspection and a diagnosis fee. I didn't agree with it,and they told me to try GM and see if they will cover it under the warranty that expired a few months before. So I paid the bill hoping I would get the money back. But that never happened, and so I told Schwab I wanted my money back for the repair. They offered half the price,and I said no, especially considering that I had driven a total of four hours out of my way to have my vehicle fixed by them. They said no and I said that I will take them to court then. Upon talking with a lawyer, he told me to go back and tell them I would accept 1/2 the bill back in an effort to mitigate my losses. I went back and they refused....SO much for treating a loyal customer good. now I must file legal action to get not only that money back, but the time lost, and other costs...I will never go back to GM again!
Worst experience of my life I went in for a recall an... - Lukescottlive
Worst experience of my life I went in for a recall an came out 3000 grand later an charged me 600 in parts an 2500 in labour witch is pathetic to me you all are crooks an should never work on anyone’s car especially after you had to buy me a new tire cause you guys don’t know what your doing on peoples stuff.
Customer service is a lost art...we took a trailer to... - rvuser
Customer service is a lost art...we took a trailer to this place in early April for warranty work (cracked linoleum). It was promised to be ready in a week. More than four weeks later, no trailer. We called them and they said they had just received the approval from the manufacturer to fix the flooring (of course, it just happened right before we called...a month after dropping it off). Then, they tell us it will be ready for the May long weekend (week five). The day before the long weekend, they call to say they haven't started because they've been busy, but they will gladly duct tape the floor so we can use the trailer and return it the following Tuesday (after long weekend). We pick it up and surprise...no duct taped floor. Return the trailer on Tuesday to be fixed Wednesday for Thursday pickup (another weekend trip starting Friday morning). On Thursday afternoon, we call and they say it will be ready for Friday morning at 8am when they open. Get there Friday morning, and they say it will be done for noon...ruining our plans to get to our destination (which is a very long drive) on Friday. We confront them on this poor customer service only to be ganged up on by many workers upon the simple mention of their lack of communication. I get very annoyed when they say that "we're doing you a favour fixing it because we might not get paid by the manufacturer." They are obviously running a charitable RV dealership. Anyway, I ask them to charge me the full amount that they'll be out so we can get our trailer the hell out of there and never do business with them again.This is what happens in small towns when there is no competition. Steer clear of this horrible, unethical, excuse for a business.
Warranty work - Lilcabg
Danielle in the service department is absolutely the best, she took care of all my needs, listened to what I had to say. She brought Dave out of the back so I could explain the radio problems in detail. We bought our coach state side, and Entegra recommended Uncle Ben's to take care of our warranty needs. Dave us an excellent tech. Thank you, above and beyond.
Took a trailer there to have it gone over and was the... - Roperswelding
Took a trailer there to have it gone over and was the absolutely the worst experience I have ever dealt with. Totaly unorganized and had to take back twice. Was told it was ready got there and still wasnt done. Never going back to this place again. Troy Barnes. April21/2021
Nothing but excuses for there poor work ethic - Clayton01
Drop my car off for warrenty work unexpected breakdown Was told they would have it in the shop within the hour to let me know what's wrong. Gave them 3 hours only to return and find my car outside and not touched .When I asked about it they said they would get it in right away. At first they said the car ran fine and to get the window to work I just had to shake my door . They offered me a loaner and told me they would call me and let me know. 5 days go by I had to call to find out there waiting on parts I was fine with that but a call would have been nice. The following week I called back they said they don't get parts on a Monday and I get it i don't want to work on Mondays why would dodge .I call Tuesday parts in they will call me by 3 pm by this time I needed my car by the next morning again no call from them. I call back to find again my car was not touched I got nothing but excuses about broken bolts on other cars and sick employees. It will be 12 days my car has been at this shop and excuses blaming dodge for there shipping procedures .it's never the shops fault. I will never return to this shop for anything. Kevin and the young lady working service with all there excuses has help me with that decision. Thanks for nothing wainalta