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Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
Warranty work - Lilcabg
Danielle in the service department is absolutely the best, she took care of all my needs, listened to what I had to say. She brought Dave out of the back so I could explain the radio problems in detail. We bought our coach state side, and Entegra recommended Uncle Ben's to take care of our warranty needs. Dave us an excellent tech. Thank you, above and beyond.
New 2018 Wildwood-Forest River purchase started rough. - Jim b.
My wife and I purchased a brand new trailer from the High River Autopelx and RV. Shortly after possession numerous significant construction issues arose. A few examples are; hard wall flaws, electric cabinet separating, leaking shower and rust on the entire chassis and gas lines. After several trips to High River for service, the issues at this point are hopefully addressed. I believe the issues were created right at the factory and do not pertain to High River. I have attempted to contact Forest River without success.
I just wanted to thank Jerry and his service team for the efforts with our trailer. Michelle, Trena and Scott (aka Mason) were very helpful. I very much appreciated the time taken by Trena, Mason, and Clint to listen to my concerns and explain the work that was done to the trailer. The opportunity to deal first hand with the team was a very good experience. We are looking forward to the upcoming camping season.
Please pass on our thanks to Michelle, Trena and Scott/Mason.
Jim and Patti
I just wanted to provide an update regarding the previous review. I hope that Forest River also reviews these comments. They still haven't replied. Well after several attempts to correct a leak in the front bedroom wall, it still continues. We haven't even began the upcoming camping season and the water from the roof somehow gets into the trailer, seeping down the inside bedroom wall and out through the bedroom light. While it is in storage! I hope that our trailer is a rarity!
Went there to ask about potential repair. - Gary
I drove out to the service department with my 5th wheel so that someone could take a quick look to advise on the best course of action. Two people were working but couldn’t get anyone to take a quick look. The unit was parked right in front of their door. Total lack of customer service. I won’t be going back that’s for sure.
Nothing but excuses for there poor work ethic - Clayton01
Drop my car off for warrenty work unexpected breakdown Was told they would have it in the shop within the hour to let me know what's wrong. Gave them 3 hours only to return and find my car outside and not touched .When I asked about it they said they would get it in right away. At first they said the car ran fine and to get the window to work I just had to shake my door . They offered me a loaner and told me they would call me and let me know. 5 days go by I had to call to find out there waiting on parts I was fine with that but a call would have been nice. The following week I called back they said they don't get parts on a Monday and I get it i don't want to work on Mondays why would dodge .I call Tuesday parts in they will call me by 3 pm by this time I needed my car by the next morning again no call from them. I call back to find again my car was not touched I got nothing but excuses about broken bolts on other cars and sick employees. It will be 12 days my car has been at this shop and excuses blaming dodge for there shipping procedures .it's never the shops fault. I will never return to this shop for anything. Kevin and the young lady working service with all there excuses has help me with that decision. Thanks for nothing wainalta
Liars - Pissed
Worst experience ever
Bought a brand new class a motor home and have only used it twice and has been at dealership the rest of the time they say that they will do warranty on it
But don't unless it's Thor that pays. they will fight you tooth and nail if they have to pay themselves when it's their fault that their are issues Very very cheap
Bought our motorhome June /17 and still waiting for them to fix their screw ups DO NOT BUY FROM THEM!!!!!!!!!
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Customer service is a lost art...we took a trailer to... - rvuser
Customer service is a lost art...we took a trailer to this place in early April for warranty work (cracked linoleum). It was promised to be ready in a week. More than four weeks later, no trailer. We called them and they said they had just received the approval from the manufacturer to fix the flooring (of course, it just happened right before we called...a month after dropping it off). Then, they tell us it will be ready for the May long weekend (week five). The day before the long weekend, they call to say they haven't started because they've been busy, but they will gladly duct tape the floor so we can use the trailer and return it the following Tuesday (after long weekend). We pick it up and surprise...no duct taped floor. Return the trailer on Tuesday to be fixed Wednesday for Thursday pickup (another weekend trip starting Friday morning). On Thursday afternoon, we call and they say it will be ready for Friday morning at 8am when they open. Get there Friday morning, and they say it will be done for noon...ruining our plans to get to our destination (which is a very long drive) on Friday. We confront them on this poor customer service only to be ganged up on by many workers upon the simple mention of their lack of communication. I get very annoyed when they say that "we're doing you a favour fixing it because we might not get paid by the manufacturer." They are obviously running a charitable RV dealership. Anyway, I ask them to charge me the full amount that they'll be out so we can get our trailer the hell out of there and never do business with them again.This is what happens in small towns when there is no competition. Steer clear of this horrible, unethical, excuse for a business.