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So many major issues with a new trailer & dealership has... - krismuck
So many major issues with a new trailer & dealership has not been any help. Major issues! 5 major issues
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
I have been dealing with Autoplex for over 4 years. I... - C&KF-H
I have been dealing with Autoplex for over 4 years. I purchases and would get all my service done there. Since they were purchased by Woody's RV. Earlier this year I took my Sandpiper Fifth wheel in for new brakes and to deal with a squeak in the floor which was in end of April this year. I paid extra for them not to cut the core plastic underbelly but to pull it back to fix the problem. Well this did not happen. They claimed that they did and have proof they yes they did pull it back to deal with the squeak but to do the brakes they cut a 4 foot slit to access the wiring for the brakes right behide the dealer side wheels. Woody's (autoplex said they did not cut it and called me a liar. Second with I hitched up to pull away I did a brake check and found that I had no brakes as they did not seat them up right which means I had to leave it and come back later until they fixed the problem. To confirm that they did cut the underbelly I opened the cut to find yes the cut ends right at the wiring for the brakes. Since then I have had to communication with Autoplex / Woody's as they know they did wrong and are not willing to fix it. My advice is do not get service at Woody's/ Autoplex in High River. They lied to Mr and charged me $2,300 for a brake job and squeak fix and to cut costs, I guess they think customers will not check to see if they did what I paid them to do.
Damaged my car and refuse to refund money - Justice
I took my car in for an oil change. Somebody did not screw the oil cap on right and unknown to me I drove for 100's of km like this. I lost power and opened the hood to see oil was shooting to the back of the engine from the oil cap, which was cross threaded on. I put the cap on right and took it to Schwab because of an engine light. They said the light was likely because the cap wasn't on right. They reset it.It came back on once I made it to Edmonton. I went back twice more and they reset it again and then booked me in to have a look. Shaun said he would charge me for half the cost for the 100 point inspection to determine what happened. Turned out the pvc valve blew and cracked the crankshaft cover as well. This was directly caused by the oil cap being cross threaded and the pressure. They charged me to fix this, and on top of that also charged me for a break inspection and a diagnosis fee. I didn't agree with it,and they told me to try GM and see if they will cover it under the warranty that expired a few months before. So I paid the bill hoping I would get the money back. But that never happened, and so I told Schwab I wanted my money back for the repair. They offered half the price,and I said no, especially considering that I had driven a total of four hours out of my way to have my vehicle fixed by them. They said no and I said that I will take them to court then. Upon talking with a lawyer, he told me to go back and tell them I would accept 1/2 the bill back in an effort to mitigate my losses. I went back and they refused....SO much for treating a loyal customer good. now I must file legal action to get not only that money back, but the time lost, and other costs...I will never go back to GM again!
Worst experience of my life I went in for a recall an... - Lukescottlive
Worst experience of my life I went in for a recall an came out 3000 grand later an charged me 600 in parts an 2500 in labour witch is pathetic to me you all are crooks an should never work on anyone’s car especially after you had to buy me a new tire cause you guys don’t know what your doing on peoples stuff.
Customer service is a lost art...we took a trailer to... - rvuser
Customer service is a lost art...we took a trailer to this place in early April for warranty work (cracked linoleum). It was promised to be ready in a week. More than four weeks later, no trailer. We called them and they said they had just received the approval from the manufacturer to fix the flooring (of course, it just happened right before we called...a month after dropping it off). Then, they tell us it will be ready for the May long weekend (week five). The day before the long weekend, they call to say they haven't started because they've been busy, but they will gladly duct tape the floor so we can use the trailer and return it the following Tuesday (after long weekend). We pick it up and surprise...no duct taped floor. Return the trailer on Tuesday to be fixed Wednesday for Thursday pickup (another weekend trip starting Friday morning). On Thursday afternoon, we call and they say it will be ready for Friday morning at 8am when they open. Get there Friday morning, and they say it will be done for noon...ruining our plans to get to our destination (which is a very long drive) on Friday. We confront them on this poor customer service only to be ganged up on by many workers upon the simple mention of their lack of communication. I get very annoyed when they say that "we're doing you a favour fixing it because we might not get paid by the manufacturer." They are obviously running a charitable RV dealership. Anyway, I ask them to charge me the full amount that they'll be out so we can get our trailer the hell out of there and never do business with them again.This is what happens in small towns when there is no competition. Steer clear of this horrible, unethical, excuse for a business.
Warranty work - Lilcabg
Danielle in the service department is absolutely the best, she took care of all my needs, listened to what I had to say. She brought Dave out of the back so I could explain the radio problems in detail. We bought our coach state side, and Entegra recommended Uncle Ben's to take care of our warranty needs. Dave us an excellent tech. Thank you, above and beyond.
Took a trailer there to have it gone over and was the... - Roperswelding
Took a trailer there to have it gone over and was the absolutely the worst experience I have ever dealt with. Totaly unorganized and had to take back twice. Was told it was ready got there and still wasnt done. Never going back to this place again. Troy Barnes. April21/2021
Nothing but excuses for there poor work ethic - Clayton01
Drop my car off for warrenty work unexpected breakdown Was told they would have it in the shop within the hour to let me know what's wrong. Gave them 3 hours only to return and find my car outside and not touched .When I asked about it they said they would get it in right away. At first they said the car ran fine and to get the window to work I just had to shake my door . They offered me a loaner and told me they would call me and let me know. 5 days go by I had to call to find out there waiting on parts I was fine with that but a call would have been nice. The following week I called back they said they don't get parts on a Monday and I get it i don't want to work on Mondays why would dodge .I call Tuesday parts in they will call me by 3 pm by this time I needed my car by the next morning again no call from them. I call back to find again my car was not touched I got nothing but excuses about broken bolts on other cars and sick employees. It will be 12 days my car has been at this shop and excuses blaming dodge for there shipping procedures .it's never the shops fault. I will never return to this shop for anything. Kevin and the young lady working service with all there excuses has help me with that decision. Thanks for nothing wainalta