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This dealership is not looking for your best interests... - DrEdmontonCalgary
This dealership is not looking for your best interests and will do what they can to enrich themselves on your behalf. I was originally dealing with Scott Glass, however I simply couldn’t tolerate his sales antics. Scott says all the cheesy and insensible comments you’d expect from someone in 1985 trying to sell you a station wagon. I immediately asked to speak with someone who wasn’t so obtuse. David and I landed on a price that I didn’t think was a good deal at all but I was pressed to get a vehicle within the week. When I flew from Toronto to pick it up the Range Rover it didn’t have massage seats which the advertisement clearly stated it came with. I sent David a message immediately, telling him we had a huge problem… he casually responded a few days later saying there’s small print underneath the ad that says there may be inconsistencies test they are liable for !!!! This is super shady. Then I notice huge gouges on the drivers fender that look like they attempted to hide these damages. They never mentioned before I came or upon retrieval that the damage was there. After weeks of endlessly chasing David down to fix these glaring and hugely problematic issues, the only thing he offered was $2200, the sticker price of massage seats. To this day the screens don’t work all the time, the door lock button on the handle requires about 5 taps before it registers, and I’m stuck with a damaged and broken vehicle because Land Rover Calgary doesn’t care about you once that cheque is in their hands. Never again! This dealership is shady, you’re getting screwed over, you likely just don’t know by how much yet.
In May 2019 I leased a 2019 Landrover Discovery Sport... - Patricia Popoff
In May 2019 I leased a 2019 Landrover Discovery Sport from Jaguar Landrover Edmonton. Several issues occurred with the management of the lease and the transition did not occur with ease. I was charged a few thousand dollars more than the accepted offer but the dealership was reluctant to take responsibility or explain the difference. I was excited about driving the vehicle so I let these things go. Unfortunately in June 2019 I started having issues with the vehicle so I instead travelled to Jaguar Landrover Calgary to rectify my issues there to hopefully gain a different experience. Some issues were resolved (bearings, water pump) after extensive persistence on my part but there was a reoccurring issue with the transmission. I took the vehicle in 5 times and nothing was resolved. I involved Jaguar Landrover North America on three separate occasions for assistance when the vehicle got worse, and other events occurred. The vehicle became less reliable to drive and on July 29, 2020 I experienced severe jerking, struggles to change gears, mis-shifting, and slipping of the gears. It was of great concern. The vehicle was towed back to Jaguar Landrover Edmonton and I was told there was “nothing wrong with the vehicle” by the General Manager. Another manager told me “that is how discovery sports drive.” I know others that drive discovery sports and they have had zero issues. @Landrover North America told me “the vehicle was repaired” but all that was done is the factory settings were reset. They didn’t look at the transmission nor did a Foreman drive the vehicle. I was told by others outside the dealership and the manufacturer that it was a transmission problem. I wonder, do they want to duplicate the issue? I asked for a new vehicle because of all the issues but instead Jaguar Landrover Edmonton and Jaguar Landrover North America threatened to tell the bank I abandoned the vehicle if I did not pick it up. The General Manager in Edmonton told me “I am not losing money on that vehicle. It is a bad investment.” Yet they leased me the vehicle. The vehicle had been previously purchased by another and returned with 400km. My lawyer sent a demand letter to Jaguar Landrover Edmonton and Landrover North America to try and find a resolution but they ignored the Letter. They just kept passing blame onto each other. Lawyers told me it could cost me thousands of dollars to make them accountable but my lease would be close to done before that likely happened. @Alberta Motor Vehicle Industry Council (AMVIC) could not help me due to a “gap in the legislation.” I have not driven the vehicle since the incident occurred in July 2020 but I am still making full payments. It has been in my garage since it was towed back from Edmonton but it was returned with a broken mirror. After reviewing my options, I decided to reach out to the VP at Go Auto Luxury Platform who owns the Edmonton and Calgary dealerships to try find a Win Win solution. After several emails and a telephone conversation he agreed in several emails to lease me a new vehicle for list price and no penalty for returning my other vehicle. He sent me all the details and price of the car. I confirmed there were no other amounts I would need to pay. I travelled to Edmonton from Red Deer to test drive the vehicle to ensure it was what they say it was. When I agreed to the vehicle the price of the vehicle showed up approximately $5, 500 more than list price. If I didn’t notice it then they would have gotten away with charging me more again. The VP at Go Auto later told me it was the “short fall” in my current lease, which is a penalty. I offered to meet him halfway and pay half of the penalty (short fall) but he will not negotiate further and unless I pay the penalty, have larger lease payments, and sign a new lease for another 42 months, I am stuck with a vehicle that looks pretty in my garage. I am told it still has too much left on the lease to do anything about it. Landrover North America stopped corresponding with me and do not take responsibility for the vehicle and Jaguar Landrover Edmonton and GoAuto have also not returned my emails. I feel unsafe driving the vehicle and I certainly will not place my grandbaby in the vehicle and take the chance of something happening. I am hoping they will honour their agreements. In advocating for myself in the past five months I have been gaslighted, lied to, threatened, and now ignored. I am a social worker and now I only hope I can advocate for others so this does not happen to them.