Huge improvement! - CoffeeCortado
Huge improvement! I've been here a few times for service, but my latest visit in October was honestly a monumental step up in my experience. They got me into a loaner vehicle right away, and it was already running with the heat going (it was early in the morning). In the past, I had to chase down updates. But this time they reached out to me around lunch to let me know where my F-Pace was at. Super impressed, guys!
When I came to pick up, my advisor Geoff went through a free inspection with me (winter is around the corner). He also made sure my F-Pace got an interior clean and exterior car wash... which.... I kind of expect but honestly this was missed on a previous visit... so again, it's a great improvement to see these little bonuses included. They have a new service manager, I forget his name, but he came out and shook my hand and talked about my vehicle for a bit... you could tell he wanted to make sure his team was doing everything to provide a good experience.
I don't normally leave comments, but I was so impressed with this recent experience that I had to leave a review. I think the new leadership here is doing good things, I look forward to coming back.
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