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Jon was pleasant, finance ladies were wonderful. - SS
Overall service was good, there were some miscommunication on time frames for parts and services being done to the vehicle before picking up. Waited over an hour for registration papers, after being told the vehicle was ready to be picked up by the sales manager. Jon was pleasant and was very apologetic for the wait, the ladies in the finance department were also helpful, responding very quickly and efficiently. Rose who details the vehicles was a sweetheart. I would suggest dealing directly with a sales associate, as there is less of a chance of miscommunication between employees and buyer.
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Purchase of a new Jaguar F-Pace - Jag321
We have ordered new vehicles for many years, with various dealerships, and the overall experience here was the best one yet. Ordering and purchasing a new F-Pace through Jaguar Edmonton was easy and enjoyable. Everyone was a pleasure to deal with, and was always available to answer any questions or concerns. The atmosphere at the dealership is relaxed, yet professional, and we were always treated with respect. We would highly recommend them. Thanks very much, love the new F-Pace!
Poor service after they made a mistake - Matt
The purpose of this review is to caution perspective buyers on working with this dealership - do yourself a favour and go somewhere else.
My partner purchased a Jaguar F Pace approximately 3 months ago. I was very clear with my requests - wrote every detail in several emails/texts to ensure the communication was clear. However when it came time to receive any documents from Mike - the sales representative, answers were delayed by several days, and the excuses were plentiful.
Nevertheless at the end of it all Mike and his manager Kyle got all the loose ends tied up and I was ready to pick up my F Pace. I do not even recall what exactly happened that day as I was rushed out of the dealership as soon as I came in.
A couple days went by and I noticed one of the features I needed and requested was missing - the GPS.
I notified the dealership immediately. What did they do? Nothing. False promises from both Mike and Kyle, and the worst customer service I would have ever imagined. Promises of follow ups or returned phone calls, with no answer, nothing. No solutions, no help, nothing. Just sleazy lies, being dragged along for 3 months and despicable service.
This is not a high class dealership. Do not trust these people. If you love Jaguar as much as we do, check every single detail before you get out of that dealership!!