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Yorkdale Ford Lincoln

Toronto, ON

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464 Reviews

3130 Dufferin St

Toronto, ON

M6A 2S6

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464 Reviews of Yorkdale Ford Lincoln

March 02, 2017

Dishonest practice I purchased my 2012 Ford F 150 extended cab 4by4 from this dealership along with a 4 year maintenance contract I was very satisfied with the truck ,wh More

by Betrayed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maintenance department
Mar 14, 2017 -

Yorkdale Ford Lincoln responded

Good morning As always i fully respect any reviewers right to post reviews.....whether positive or negative. As you can see from our overall social media presence we are one of the highest rated dealerships for Ford in Canada. With that being said I also understand that not every customer may feel that way and there are several reasons that this could occur. Diagnostic fees.......which are applicable at all dealerships are never a nice thing to be faced with and feeling that your vehicle has issues that Ford should otherwise be covering is obviously a concern as well. I do feel that your review implies dishonesty on our part which could not be further from the truth and would welcome the opportunity to discuss offline. I have already contacted Ford to see if they can assist in any costs. Respectfully Jim Hamilton General Manager I always make myself available to

February 22, 2017

Ali is a man of his word! I couldn't have asked for a better car buying experience than the one I received from Ali. I spoke to Ali prior to my purchase in concerns of a past s More

by ACM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Dineen, Ali Sharafeldin
Feb 27, 2017 -

Yorkdale Ford Lincoln responded

ACM Thank you for the review and it was FANTASTIC to hear that Ali and Taylor were able to do what you needed and to take care of any approval issues. We pride ourselves on our relationship with our banks and Ford Credit and being able to work on customers behalf for approvals. Thank you also for the willingness to recommend Ali and I am sure that he will appreciate it and love to take care of them. We do have a referral program so ask Ali about that. Safe driving Jim Hamilton General Manager

February 20, 2017

my f150 xlt sport I heard about Yorkdale ford true the radio and also how great Zulia castellano sales service is. The management was one of the best services I had r More

by Hans f150 XLT sport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Rodríguez , Zulia Castellanos, Sandra Tipei
Feb 27, 2017 -

Yorkdale Ford Lincoln responded

My F150 XLT I hope you are enjoying the new truck and am glad that you were able to hear about Zulia and Yorkdale Ford through Zulia's radio program. She has been able to reach a very large Latino audience and now has customers from all over Ontario. Thank you for the 5-Star review and your comments about how much you liked the experience and Zulia's service. Jim Hamilton General Manager

February 18, 2017

Fabulous People and Service Gary Wener and Yorkdale Lincoln were recommended to me by a friend who has bought multiple Lincolns from them. Gary is probably the best car salesman More

by Norman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Wener, Sandra Tipei
Feb 18, 2017 -

Yorkdale Ford Lincoln responded

Norman Its always extra special for us when a customer is recommended and we meet or exceed those expectations.Am sorry that the vehicle had the window issue but am glad that you got to experience our Valet Service which we are very proud of. Not surprised that Gary did such a great job and you go to find out 1st hand why he is our Lincoln Brand Manager. Thank you so much for the great comments and the review. Its appreciated Jim Hamilton General manager

Feb 27, 2017 -

Yorkdale Ford Lincoln responded

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February 18, 2017

Great service by all representatives. Carlson was extremily professional and helpfull. Very knowledgeble as well. Will definilty refer friends and family as their service was outstanding. More

by Deolinda Gomes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlson
Feb 18, 2017 -

Yorkdale Ford Lincoln responded

Deolinda Professional and Knowledgeable are 2 things a general manager loves to read in a review. I'm glad that Carlson was able to provide a 5-Star experience and thank you for the review. Safe driving. Jim Hamilton General manager

Feb 27, 2017 -

Yorkdale Ford Lincoln responded

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February 17, 2017

Super happy!! I walked in to yorkdale ford to have a meeting with zulia to see if it was possible to lease or finance a brand new car, but i had already convinced m More

by Kristina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo, Zulia Castellanos
Feb 18, 2017 -

Yorkdale Ford Lincoln responded

Kristina Your review of your experience with Leo and Zulia was fantastic to read. Our team here pride themselves on our relationship with Ford Credit and the banks and have GREAT success getting GREAT people approved. Welcome to our family and thank you for the recommendation of Zulia and Leo. I will make sure to let them know. Safe driving Jim Hamilton General Manager

February 17, 2017

excellent tienen un servicio exelente y son atentos al cliente . sin ningun problema y todo fue rapido . casi mi famlia tienen carro en yorkdale ford por el gra More

by brian david
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zulia Castellanos
Feb 27, 2017 -

Yorkdale Ford Lincoln responded

Brian Gracias

February 13, 2017

Excellent Service! My father referred me to Zulia Castellanos as he knew she had a very well earned track record. She was not only very professional and friendly, but v More

by Lorena Carpio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zulia Castellanos
Feb 18, 2017 -

Yorkdale Ford Lincoln responded

Lorena Thank you for the review and please make sure to tell your father how much we appreciate him referring you to Zulia. So many of her customers come to see her that way and its always extra special when its their own family that we add to our Yorkdale Family. :) Its customers like you and your father that have helped make us the #1 combined Ford/Lincoln dealer in Ontario for Customer Satisfaction in Ontario. Safe driving and thank you again. Jim Hamilton General Manager

February 03, 2017

Exelente excelente Muy buen trato con los clientes todos muy amables , encontramos lo que buscábamos Mis hijos están súper contentos con su nuevo carro , y pues noso More

by Jairo & carolina carias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zulia Castellanos
Feb 18, 2017 -

Yorkdale Ford Lincoln responded

Jairo & Carolina Gracias por su confianza y ser parte de la familia Yorkdale Ford. T sin dudas el servicio de Zulia Castelanos Jim Hamilton General manager

January 29, 2017

About the customer service Met a excellent man named Jess he is outstanding in his field I would recommend any one to Jess he goes above and beyond for you! More

by Jetta59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Hoarau
Jan 31, 2017 -

Yorkdale Ford Lincoln responded

Jett59 Thank you for the review and pretty high praise about a sales person "Met and excellent man" Your comments are greatly appreciated and glad you felt so valued and would recommend him. Jess is always one of our highest rated staff for customer satisfaction so no real surprise. Safe driving Jim Hamilton

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