Yorkdale Ford Lincoln

Claudio Made It Easy Claudio Di Pede was (is) excellent. He facilitated what has been the most informative, collaborative and stress-free automotive purchase process I hav Claudio Di Pede was (is) excellent. He facilitated what has been the most informative, collaborative and stress-free automotive purchase process I have ever experienced. Claudio is exceptionally knowledgable, attentive and efficient. My prior vehicle was a Lincoln and I was ready to *try* Audi, but Claudio convinced me to stay with Lincoln. Well done Claudio! (*L of the L*) More

it was an excellent experience. The dealership at Yorkdale Ford Lincoln, did everything for me that they said they would do. In particular, their Lincoln salesman, Gary Wener, was ex The dealership at Yorkdale Ford Lincoln, did everything for me that they said they would do. In particular, their Lincoln salesman, Gary Wener, was excellent/first rate throughout my entire transaction. More

Very Quick and painless. An excellent dealer to work with.the sales team Run by Max Rebboh are very experienced and answer all your questions from the beginning and they stay An excellent dealer to work with.the sales team Run by Max Rebboh are very experienced and answer all your questions from the beginning and they stay with you right to the end when you pick up your vehicle. I would and have recommended Yorkdale Ford to my Friends and Family. Please try them and see for yourself Max will not let you down. Also Gary Wener explained all the features and also showed you how they work in your new vehicle before you leave the lot. No guess work with Gary. Amazing. More

return and new lease Claudio was very helpful through the whole process of returning my old lease and getting my new one,he made the process very smooth,he is very custome Claudio was very helpful through the whole process of returning my old lease and getting my new one,he made the process very smooth,he is very customer oriented,thank you Claudio for everything. More

Great service from a great person! Upon walking into Yorkdale Ford, I was greeted warmly by Ali. He took his time in getting to know me and the car I wanted. He got me my dream car at a Upon walking into Yorkdale Ford, I was greeted warmly by Ali. He took his time in getting to know me and the car I wanted. He got me my dream car at an unbeatable price! Ali is super friendly, knowledgeable, straightforward, and doesn’t pressure you into purchasing a vehicle. I would HIGHLY recommend Ali and Yorkdale Ford before going to any other dealership. Above and beyond service! More

5 star service! We just purchased a 2018 Ford Escape from Yorkdale Ford in Toronto. We experienced superb service beginning when we first went to check our the new We just purchased a 2018 Ford Escape from Yorkdale Ford in Toronto. We experienced superb service beginning when we first went to check our the new Ford Escape. We have a 2005 Ford Escape which has required almost no repairs in the last 13 years and is still in good shape. So we felt loyal to Ford Escapes in principle but we were also checking out other makes such as Subaru, Toyota, Honda etc. But the day we went into Yorkdale happened to be a day when there had been an event and a draw for a Raptors game in the Fork Yorkdale box. We were nicely welcomed by Jim Hamilton. We entered the draw and were served by Phyllis who answered our questions re price and features and took us out to the lot to look at the 2018 Escape. We thanked her and told her we were also looking at other SUVs but would get back if we were interested. We did look at other models but in the end our positive experience with our 2005 Escape created a sense of trust re reliability and we had liked the design of the 2018. We'd already decided that when we were informed that we were one of the winners won in the draw - so that was a bonus. We booked an appointment with Phyllis and must say that we were somewhat 'difficult' customers because I had been fixated that I wanted our new car to be blue - like a lot of the deep blue Suv's i was seeing. But Yorkdale only had on the lot a bright blue which I did not like at all - we went back and forth as to whether color mattered - but Phyllis was patient through it all and showed us a Metallic Blue on another model. Since there was not an Escape on the lot with that colour - she presented the option of factory ordering and since we were not in a rush we went with that. Then when we went last week because the car had been delivered - we asked if there were currently better offers & there was a lower interest since when we had ordered the car which led to a lot of time and back and forth between Phyllis and Max and we were just about ready to say we just wanted to take the car and not worry about the lower interest rate but Max encouraged us to take advantage of it even though it meant all new paperwork had to be done. So it was a week later - today- that we returned to sign the new paperwork - we were served by Taylor - who was very pleasant and efficient - and then Carlson was asked to orient us to the use of the features - since Phyllis was serving another customer. He did a great job of moving us through all of the great features the 2018 offers. So overall - I want to say that we really appreciate Phyllis's patience with us and excellent service throughout the process and all of the other staff who also served us well- as mentioned. Much thanks - Jean Stevenson and Colin Caie More

Very unhappy with the service received. Was in last week of December 2017 for a front end brake replacement. Immediately after receiving the car back I found the brakes to be very noisy (sq Was in last week of December 2017 for a front end brake replacement. Immediately after receiving the car back I found the brakes to be very noisy (squeal) but given this was not my first new brake job I'm familiar with new brake noise and thus decided to wait a couple weeks to give them time to break in. Fast forward four weeks and now the sound is even worse and I have a random "Wrench" light coming on when I brake hard, no ODB2 code found when scanning with this light on, and it goes off immediately upon restarting the car...only to come back again sometime later during hard braking. I made an appointment to have the brakes inspected, and when dropping off the car explained that I did not want and would not pay the $125 for the code scanning as there was no code found as scanned by myself and as researched this problem online from other users, the tech Mark, agreed and scratched out the $125 charge. Later that afternoon I receive a call stating that they cannot hear the noise nor find the Wrench light. This blows me away as the sound was even commented on my the woman on the phone booking my appointment. I suggested they keep the car over night and drive it again for a longer time, the noise was surely there. The next day I receive no news of my car. I call and find out my service tech was out to lunch. I finally get a call back at 3pm stating that they took my car back out that morning and found nothing. So my car is sitting there with nothing being done on it. I ask to have the shuttle service pick me up, Larry who was great, was very prompt and friendly. Upon arriving at the dealership to get my car and expecting to pay the $60 brake inspection fee, I'm instead hit with 200$, the brake inspection plus a code scanning fee. I asked Mark why I was being charged for a service I did not request and returned no codes. He denied having the conversation with me upon dropping the car off and refused to talk to me further about the matter. So at this point nothing at all had been done to repair my car, nothing was found with the brakes or the Wrench light, yet $200 out of my pocket. I get the car back and low and behold the sound is 100% gone and it actually seems to be braking better. Part of me wonders if they didn't actually do the brake job in December and thus the noise getting so much worse and then suddenly gone. Very unhappy with this service and will never return to a shop so blind to the big picture, they lost long term service over $200 for nothing, a code scan than returned nothing and a brake inspection that found nothing, yet magically fixed the noise...which I might add was loud enough that a car beside me commented as I rolled to a stop at a light beside them. I've been driving Ford for the last ten years and this is my second Ford Fiesta...really makes me wonder about getting that upgrade to the Focus RS next year as I'd planned. Unhappy in my FiST. More

New Vehicle Purchase Ali was very professional and knowledge about the vehicle I was looking for. I was very impressed as he changed my perception of car salesmen and expl Ali was very professional and knowledge about the vehicle I was looking for. I was very impressed as he changed my perception of car salesmen and explained everything thoroughly and went above and beyond what was expected. He took the time to explain all the features of the car and how to use all the components of the vehicle. Overall an excellent buying experience and I was very impressed with his service. I will definitely recommend him to other friends and family. More

Our First Ford! Life is a lot like the driver who signals right, but turns left. I never thought I'd be purchasing a new vehicle this year. Until my parked car was Life is a lot like the driver who signals right, but turns left. I never thought I'd be purchasing a new vehicle this year. Until my parked car was totalled while I was at work. Ugh! Claudio's expertise helped us "Escape" this unexpected situation, and stay within our price-point. When we picked up our new Escape, he took extra time to give our two boys a detailed overview, and helped them set up the Ford Pass. Claudio is calm, has lots of patience, and he is very funny too! Thanks for all your help Claudio! By the way, we named our new Ford "George (the Twelfth)"! More

Great service friendly/personable staff; quick service - thank you To marketing department about this questionnaire: this questionnaire format made it very diff friendly/personable staff; quick service - thank you To marketing department about this questionnaire: this questionnaire format made it very difficult to complete. First, despite identifying my reason for visit as 'service', the names of service employees are not provided. I am thankful to the gentlemen that assisted me with tire change over. As such, I searched through your website to find their names. Next, I could not submit my review because I did not use enough words. My review (top) summarizes my experience; what you are actually asking for is a testimonial/promo. I suspect many people fail to complete this questionnaire as it is too much work. Which is of course, unfair to staff as they loose out any potential incentives/compensation that come from a positive rating. I suggest you separate your performance reviews from your request for testimonials so your staff can benefit and feel good about the numerous reports of their great service. Finally, I don't mean this to be rude, just an outside/customer perspective. More