Im writing here about an event that happened to me a couple months ago.
Around October 2014, I was having trouble to align my car properly (Ford Crown Victoria 2010). I have taken it to a Midas shop that regardless trying a few times, could not get the car driving 100% straight. I was advised that I might have some bent/damaged part in the suspension of the car.
After thinking for a moment I decided to take it to a Ford dealer. If ford manufacture the car, they would for sure be able to tell if something was bent or damaged. The Yorkdale Ford was a friend's suggestion.
I talked to the service people and they told me that they would charge $30 to check the suspension and frame for bents/damages and If an alignment was needed, they would charge for the alignment but would wave the $30 fee, which I agree. After a few minutes of the car being taken in, the service agent came to me and said that an alignment would fix the problem, and asked if I wanted to do it, which at this point for being told that an alignment would fix the issue I agreed.
Didn't take long for me to notice that the alignment have changed nothing in the car. I called back a couple days later to schedule a date to bring the car back, as my problem was not solved. Only then I was told that "they aligned the best they could" and "if I wanted the alignment to be 100% perfect I would have to install an alignment kit at a cost of over $400". I found this outrageous and absolutely dishonest. I insisted in bringing my car back so the technician could check again what is wrong (it is not normal having to install an aftermarket kit to align a car) which they refused. I then proceeded to ask for a refund, since is a right safeguarded by the Consumer Protection Act in case of the refusal in comply with minimum warranty. Which they again refused. I had to take my car to a 3rd location and finally had my issue fixed.
I called back Yorkdale Ford and told them that, and asked again for a refund. The service manager was always very rude to me, and asked for a receipt for the service and also readings from the machine, which made me have to go back to the 3rd shop to obtain, it took me a lot of time and money just to talk over the phone with the service manager (at this point, over a month have passed since the date I performed the service at yorkdale ford).
After 2 months the service manager offered to refund me only a portion of what I have paid to them, under the excuse that "this is the amount I have paid to the 3rd shop to fix the issue". I found this offer offensive and disrespectful. They created me a problem and want to profit over that problem. I refused and asked again for a refund of the money I spent there, which I was directed to the general manager, and in his turn, refused as well.
I would never recommend anyone to YorkDale ford. The management is rude (especially the shop manager and the general manager, Jim), they seen to have a problem in owning their mistakes and respecting the clients.
I wouldn't go back there even if was the last Ford dealer in the planet, the headache, the disrespect, the abuse is beyond comprehension. Maybe they are too used to soccer moms that just fill them with money with no questions asked.
Its all beautiful until you swipe your card in. After that, you are by yourself....