
Yonge Steeles Ford Lincoln Sales Limited
Thornhill, ON
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385 Reviews of Yonge Steeles Ford Lincoln Sales Limited
Horrible Service team The check engine light went on in my car, so I brought it in. They called me later that day that they had to order a part from the US, and I would hav The check engine light went on in my car, so I brought it in. They called me later that day that they had to order a part from the US, and I would have to bring my car back. When I brought my car back to be fixed, the process was so unorganized. I waited in line, sat down with a rep, only to be told that since another rep had opened my file, I had to wait for that rep to be available. I asked about his ability to go get my file and he said that I have to wait. So I got back in line. In the meantime, other reps were just talking and not taking waiting customers. Finally, another rep calls me and I tell him that I have to wait for the same rep who opened my file the first time I came in. He said no I don't and he walked over and picked up my file. Once that was settled, I went to the shuttle coordinator, only to hear him using foul language about the cars they use as shuttle cars. I wait 2 minutes for him to finish talking to another employee, and when he asks where I am going, he tells me they can drop me off, but do not pick up from there anymore. I asked him when that policy took effect, as the location I needed to be picked up from was within the advertised radius of their shuttle service. He said it had been a few months. I then had to wait for public transportation and pay to get back to the dealer. In the end, the car got fixed, but it was such a hassle to deal with them and their customer service is horrific! More
Customer Service Very good car service provided in the dealership. My service advisor Pat Belvedere was excellent. He provided me with the info about the required serv Very good car service provided in the dealership. My service advisor Pat Belvedere was excellent. He provided me with the info about the required service, and its different options. More
Perfect Customer Service Since 18 months ago which I leased Lincoln MKX from this centre, whenever I was in the service department my service advisor, Razzaq, has been friendl Since 18 months ago which I leased Lincoln MKX from this centre, whenever I was in the service department my service advisor, Razzaq, has been friendly and so cooperative with me. Yesterday there was an issue that my sales consultant, Cyrous, resolved it. I really appreciate these two gentlemen. In my experience during this 18 months, always the staffs did their job professionally, and they truly care about customers. I highly recommend this centre for purchasing, leasing and getting service for the Lincoln brand. More
Excellent Customer Service Dealership was willing to work with me to resolve the issue. The Service Advisor Dino was very understanding and accomodating to my request. They prov Dealership was willing to work with me to resolve the issue. The Service Advisor Dino was very understanding and accomodating to my request. They provided the courtesty shuttle to and back to from the office and provided a loaner when they kept the vehicle overnight. More
Unbelievable It was memorable, staff is very friendly, highly recommend Yonge Steele Ford to any & everyone,On pick up the balloons in the vehicle for my wife's bi It was memorable, staff is very friendly, highly recommend Yonge Steele Ford to any & everyone,On pick up the balloons in the vehicle for my wife's birthday is what makes this dealership exceptional,They listened & payed attention to our needs,A small gesture goes a long way.Thank You Gagan Navani and your team for making this purchase a memorable one!! More
Pleasant purchases I purchased 3 new vehicles in the last year from the same salesman and all 3 experiences were very good. Pavlin was knowledgeable about the vehicles a I purchased 3 new vehicles in the last year from the same salesman and all 3 experiences were very good. Pavlin was knowledgeable about the vehicles and purchase options and made the process painless. More
Prices are way high for any type of servicing There was noise and sluggishness to driving, went to the shop first There was price put for diagnosing the Transmission around 150 dollars(when transm There was noise and sluggishness to driving, went to the shop first There was price put for diagnosing the Transmission around 150 dollars(when transmission is said to be fully warranty covered) , the problem was diagnosed as Axle bearing, which according to them will take 4 hours and i was handed a bill of 750 dollars More
Excellent service I am happy with Ford services. Every time i go there , I receive amazing service and professional assistance. Special shout out to Mark Silverman wh I am happy with Ford services. Every time i go there , I receive amazing service and professional assistance. Special shout out to Mark Silverman who is always helpful and has a great attitude towards dealing with every client . Also I enjoy the waiting area with a coffee and feel very comfortable while waiting for my car service. 😁 More
Awesome Service Staff too. Thank you Yonge Steeles Lincoln for always looking after my service needs. My Lincoln MKC needed service and Mark Silverman went out of his way to acc Thank you Yonge Steeles Lincoln for always looking after my service needs. My Lincoln MKC needed service and Mark Silverman went out of his way to accommodate our family even though we had no prior appointment. Our Lincoln was ready in an hour with a complimentary wash. Also had a chance to visit the new showroom. It is incredible!! The new service and sales staff are so kind and helpful. Already recommended two friends and will keep sending more. Keep up the great work 👍 More
Fast and friendly We made an appointment and they were ready for the time we set out...therefore efficient. They took time to explain what worm was done and what type o We made an appointment and they were ready for the time we set out...therefore efficient. They took time to explain what worm was done and what type of work might be needed in the future. More