Woodstock Toyota

Service My appointment for a “1-2” hour car wash took 8 hours. No phone call to let me know there was a delay. When I complained to the service manager about My appointment for a “1-2” hour car wash took 8 hours. No phone call to let me know there was a delay. When I complained to the service manager about the service I was told “you’re welcome to take your vehicle somewhere else” I purchased my vehicle at this dealership and that experience couldn’t have been better. Their ability to provide service is another matter. I have had to wait 2 weeks for. An appointment for a simple oil change. The reason for the 2 stars is that the car wash was done well Woodstock Toyota - your service sucks! More

Like family Just bought my first brand new car and they were amazing. The sales people were not pushy or demanding and let me go at my pace. The spent time with Just bought my first brand new car and they were amazing. The sales people were not pushy or demanding and let me go at my pace. The spent time with my reviewing all my questions and also taught me everything about my new car. I felt like family when we were all done. As a single woman this is important to me as other dealerships in past tried to take advantage of that. More

GO TO ANY OTHER DEALER I had a booked appointment for 9 didn't get my car back till 2 that's where i'll start. it was just a oil change and tire swap (tires off rims) told 1 I had a booked appointment for 9 didn't get my car back till 2 that's where i'll start. it was just a oil change and tire swap (tires off rims) told 1 1/2 hours. did not get an sorry or anything complete lack of customer service from all members of that place. got told things happen they get busy it will get done. YOU MAKE THE APPOINTMENTS FOR THAT DAY!!! i watched people come in after me leave before me. makes me feel like they forgot or just don't care. Never have i had such terrible service from a dealer. i travel for work and have been to a few around the area. Cambridge, Kitchener ,Hamilton, Brantford and London are leaps and bounds ahead of these fools and know how to treat people. Save yourself stress GO SOMEWHERE ELSE. More

Service for my Corolla took over 2 weeks On April 8 I took my car in with brake problems. They did a brake inspection and told me my brake lines had blown and I needed new front brakes as wel On April 8 I took my car in with brake problems. They did a brake inspection and told me my brake lines had blown and I needed new front brakes as well. They said the brake lines were coming from Kentucky and would take a few days. After many, many delays the parts finally came in and I was able to pick up my car today. I was without a car for 2 weeks and they would not give me a "loaner". I was told I could rent a car at my own expense. During the 2 weeks they only called me three times to update me. The rest of the time I called them. The service manager never did offer me an apology, only the girl at the front desk did. In all my years of having cars serviced at various dealers I have never received such poor customer service. I won't be buying another Toyota. More

Woodstock toyota I have a Toyota camry2015, last week it is not able to start. Waited one wk in the midst of busy life to get an appointment to check the car. When re I have a Toyota camry2015, last week it is not able to start. Waited one wk in the midst of busy life to get an appointment to check the car. When reached to give the car. They said the appointment is booked for tommorow and no warantee for the battery.car is only less than 4 yrs now. It is absolutly bad that such a car even does not have a battery life of atlest 4 years. And even no warranty.?? More

Visiter from Toronto got best service in Woodstock I am looking after my brother and sister in laws dog while they are on a trip. I found I could not start my Rav 4 this morning. In a panic I called I am looking after my brother and sister in laws dog while they are on a trip. I found I could not start my Rav 4 this morning. In a panic I called Woodstock Toyota dealership all my stress faded away as soon as I spoke to the wonderful lady that answered the phone she arranged for a service department employee to come over start my car I was in the dealership and had the diagnosis within 45 minutes . I can't say enough about this dealership they are knowledgable professional and extremely helpful in every way. Coming from a big city Toronto I have to say our dealerships have a lot to learn from Woodstock Toyota . Thank you Verona McCaughey More

No customer service at all . Have owned or leased Toyota cars for the last 5 cars.Have gone to other dealerships over the years ,I have always had great service ,until I moved to Have owned or leased Toyota cars for the last 5 cars.Have gone to other dealerships over the years ,I have always had great service ,until I moved to Woodstock On the dealership here has a very low standard of service .This low standard is set by the owner and all of his empolyees emulate him. More

Great experience Very first time picking a car from a dealership. Tanya was very helpful and her excitement fueled mine. The only thing I can complain about was th Very first time picking a car from a dealership. Tanya was very helpful and her excitement fueled mine. The only thing I can complain about was the detailing for when I picked up my brand new car. It was clean but there was still dust inside. Other than that minor thing everyone was very friendly and helpful in answering my questions and helping me understand the process. More

Fantastic Car Buying Experience The whole car buying experience at Woodstock Toyota was fantastic from the initial negotiation with Mike Berry to the completion and delivery with Mik The whole car buying experience at Woodstock Toyota was fantastic from the initial negotiation with Mike Berry to the completion and delivery with Mike Van Nguyen and Jerry Matwey. More

Went to just Test Drive, and they had me at “Hello”. We walked through the door and Tanya greeted us with a smiling “Hello”. She guided us through our Test Drive with in-depth knowledge of our vehicle o We walked through the door and Tanya greeted us with a smiling “Hello”. She guided us through our Test Drive with in-depth knowledge of our vehicle of choice. There was no high pressure salespersonship throughout the whole experience, right down to the negotiation of our purchase price and warranty decisions with Mike. More