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Wolfe Mazda

Surrey, BC

4.9
665 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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665 Reviews of Wolfe Mazda

August 04, 2021

The sales experience was primarily done through text messages and phone calls. Only one visit was made to the dealership to purchase the new car. The overall transaction was pleasant and uncomplicated. More

by MJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron and Pat
Aug 04, 2021 -

Wolfe Mazda responded

We’re glad to hear that your Sales experience at Wolfe Langley Mazda was a pleasant and uncomplicated one. We will make sure that Pat and Aaron know just how much you appreciated their exceptional customer service. Both of them truly care about our clients and we are fortunate to have them on our team. Congratulations on your new Mazda and thank you for your business, MJ. We hope to work with you for years to come

August 03, 2021

Representative are knowledgeable and ready to assist you. They understand your need and communicate well.Tijs is good representative and understand your need well and help you along. More

by ruchilife5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tijs
Aug 04, 2021 -

Wolfe Mazda responded

Thanks for giving us your take on how we are doing here at Wolfe Langley Mazda. We appreciate the time you took to recognize Tijs and our Sales Team for being knowledgeable, helpful and informative during your recent visit. We’re are also pleased to hear that Tijs understood your needs and ensured you were well taken care of. Thank you for giving us the opportunity to work with you and earn your business, ruchilife5. See you next time.

August 02, 2021

Service advisor was accommodating. Showed up early for my appointment hoping to get done earlier incase there was a cancellation. Vehicle was taken in right away. Courtesy wash was nice but can use some i More

by Kalra.k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor. Don’t remember the name
Aug 03, 2021 -

Wolfe Mazda responded

Thank you for your feedback, Kalra.k. We appreciate the time you took to let us know how accommodating and efficient our Wolfe Langley Mazda Team Service Team was during your recent visit. Thank you for also sharing your thoughts on the complimentary car wash provided with every servicing. We will be sure to pass this along to our Service Manager. We value your business and look forward to working with you again soon. Take care.

July 29, 2021

Friendly, professional staff. Appointment time was held to when and length of time as stated to me. Work scheduled to be performed and that which was actually done was explained in detail. My second vehicl More

by vroom vroom
Recommend Dealer
Yes
Employees Worked With
Cannot read it on invoice, sorry cannot remember.
Jul 30, 2021 -

Wolfe Mazda responded

Thank you so much for this amazing five star review! We truly appreciate the time you took to let us know how impressed you were with the friendly, professional, efficient and thorough customer service you recently received from our Wolfe Langley Mazda Service Team. Thank you for choosing our dealership for all of your automotive needs. We look forward to working with you for many more Mazdas and years to come! See you next time!

July 27, 2021

The service staff ignored me when I walked in the door and were very condescending in their attitude, especially towards women. I bought my mazda at Wolfe Mazda in 2010 and their attitude has not changed. More

by mringram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Sandford
Jul 28, 2021 -

Wolfe Mazda responded

Thank you for taking the time to share your comments and feelings about our Service department, mringram. We sincerely apologize for the level of service you received. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. Our focus is to provide our clients with excellent customer service. Please contact our Group General Manager, Marc Livingstone, 604-534-0181, at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

July 26, 2021

Friendly service, no high pressure sales tactics, price and accessories were negotiable, everything about the car was clearly explained, there was no intimidation about asking questions. All in all a great More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tijs, Trevor, Aaron, Jerry
Jul 27, 2021 -

Wolfe Mazda responded

Thank you for the wonderful review, Linda! We’re so glad that Tijs, Aaron and Trevor were able to address all of your vehicle purchasing needs. We appreciate the time you took to also praise them for their friendly, honest, knowledgeable and no pressure customer service. Thank you for giving Wolfe Langley Mazda the opportunity to earn your business, as we recognize that you had many different dealers to choose from. We hope you are enjoying every mile on your new Mazda. Please come back and see us again soon!

July 19, 2021

AFTER price was settled on both the sales manager and general sales manager tried to tell us there were extra fees. A rep from dealership apologized profusely when I complained in writing. Too little, to More

by Truly Dissatisfied
Customer Service
Recommend Dealer
No
Employees Worked With
Trevor Allen, Shane Nakai
Jul 19, 2021 -

Wolfe Mazda responded

Thank you for sharing your thoughts and feelings about your recent experience with our Sales Team. We sincerely apologize for the level of service you received. Our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed vehicle purchasing decision. It’s unfortunate that there was some miscommunication and you were unhappy after pricing was discussed. We would appreciate the opportunity to speak with you in more detail about your visit and make things right. You can contact our Director of Sales, Patrick Curtis at 604-534-0181. Thanks again for taking the time to share your concerns with us. We look forward to hearing from you.

July 18, 2021

Had a great experience buying my 2012 Mazda 3 here. I felt more confident buying a pre owned Mazda from a Mazda dealership than a used car lot or private sale, and four months later I still love the car. More

by ws3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Jul 19, 2021 -

Wolfe Mazda responded

Wow! Thank you so much for the five star review, ws3! We couldn’t ask for nicer feedback. Thank you for taking the time to let us know what a great experience you had purchasing your preowned Mazda3 at our Wolfe Langley Mazda dealership. So glad that our Sales Consultant, Aaron and our entire sales team ensured you were well taken care of. Congratulations on your new ride. We hope you enjoy every mile and we look forward to working with you for many years to come.

July 06, 2021

It’s still too early to tell. Since I have driven my Mazda off your lot, I have had reservations. Time will tell. Thank you More

by pklincoln2018
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Moni, Trevor and Holly
Jul 09, 2021 -

Wolfe Mazda responded

Thank you for taking the time to share your comments and feelings with us, pklincoln2018. We want everyone who visits us to leave our dealership happy. We would appreciate the opportunity to address your concerns so you feel good about your new purchase. Please feel free to contact our Director of Sales, Patrick Curtis at 604-534-0181 at anytime, to let us know what we can do to improve and hopefully turn your 3 star review into a 5 star review. We look forward to hearing from you.

July 04, 2021

Monie is the best salesman I’ve ever had the pleasure of meeting, and I have met a lot. I visited countless dealerships in my search for a new car, and the experience I had at Mazda with Monie outshines the More

by Sarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monie, Shane, Tamara, Holly
Jul 09, 2021 -

Wolfe Mazda responded

Thank you for your wonderful five star review, Sarah. Hearing that your car-buying experience with our Wolfe Langley Mazda Sales Consultant, Monie outshined all the other dealerships, is the best thing we could hope for. We strive for customer experiences like this! We can’t wait to let Monie know just how much you enjoyed his easy-going and patient customer service. We also appreciate the time you took to commend our General Sales Manager, Shane for fostering a positive and happy team environment. We truly value your recommendation, kind words and business. Thank you for giving us the opportunity to work with you. We hope to continue our relationship with your for many years to come. Enjoy your new Mazda and come visit us anytime!

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