Salesman made a few claims about services Winnipeg West would provide and then called us "overly cautious" when we asked him to put what he had promised us in writing. When the Manager came in, salesman put it all on us, twisted his words around to make it look like we were being unreasonable. We had recorded the conversation where he had offered us these services (we hadn't asked for them, he just offered!) and offered to play it back - not interested in hearing it. Our "unreasonable" requests were: to record our conversation (glad I did, though) and to have everything their salesman said they would do for us in writing. For example: He told us they would guarantee "everything" would be in good working order on delivery and for the whole of that day. The contract says we are buying it "as-is", so we asked to have it written in that everything is in good working order. The salesman said "oh it's fine, they all say that. You know we talked about it!". I know, but we want it in writing. Totally unreasonable, apparently. We're just supposed to trust them. Why even have a contract?
Then the salesperson said they would store the trailer for the winter for free and that they would guarantee everything to be in good working order in the spring. We didn't ask for this - he offered it as part of his sales pitch! When we asked for it to be in the contract, the manager came in and laughed in our faces. We were shocked, to say the least. All we wanted was what the salesman had said (on video, if anyome cared to hear it!) in writing. Good thing, too. We hadn't even signed the papers yet and the story was already changing drastically.
Be "overly cautious". Get it in writing. It's the only thing that will hold up in court if you have a problem. If they are on the up-and-up, they should welcome and calmly and professionally address your concerns. Anything else is shady, shady, shady, and you should run, not walk, away from that place.