Winnipeg West Automotive Group

Finance office destroyed the dealership's credibility Used the dealer’s financing to benefit from the $1,000 finance rebate, but the awful woman working in the finance office ruined the entire buying expe Used the dealer’s financing to benefit from the $1,000 finance rebate, but the awful woman working in the finance office ruined the entire buying experience for me and my wife so much so, that I wouldn’t use or recommend this dealership based on her miserable attitude. She became incredibly rude when we declined the warranty and loan insurance. Warranty was $3,300 for four years and required a timing belt inspection three times a year at approximately $200 per inspection. Twelve inspections over four years would have put the warranty expense at approximately $5,700 (not including any potential deductibles), so we passed knowing that aftermarket warranty companies have a reputation for denying most claims. We went to pick up the truck on a Friday afternoon with plenty of time to spare before the dealership closed, but the dealership’s entire computer network crashed. They got the paperwork done ten minutes before closing and basically told us to get off the property with the truck before they locked the gates. They kept us waiting for over an hour before giving us the necessary paperwork to register the truck and by the time they got their act together, the insurance office closed leaving us stranded in Headingly. They wouldn’t give us a ride to an open agent and they wouldn’t give us a temporary insurance sticker even though it was their fault that we missed the insurance office. We had to pay them $50 for a temporary registration sticker for the privilege of driving our newly purchased $20,000 truck to the insurance agent. Ridiculous! I would not recommend this dealership. There are dozens of others who actually want your business and aren’t just interested in making a quick buck before rushing you out the door. More

I WOULD NEVER GO NEAR THEM AGAIN So I had purchased a 2012 ram 3500 a week ago and rite from the start I had nothing but problems with them they had advertised on kijiji that the chro So I had purchased a 2012 ram 3500 a week ago and rite from the start I had nothing but problems with them they had advertised on kijiji that the chrome package that this truck had included chrome handles bumpers mirrors RIMS etc then when it came time that I had decided I wanted the truck and it was paperwork time they tried charging me an extra 2200 bucks for the rims that were on it and in all the pics I pointed out that he has advertised it was included in the chrome package he said that was a typo and went to his disclaimer on the website saying there may be errors in the add so after him saying he would rather pull the deal instead of including them I went on with stock rims they found in the back after a couple other small complaints about not moving a dime on the price wanting to charge me almost 300 for the plastic bed liner that was also on the truck (on top of a spray on bed liner I found out after) we finished all the paperwork as I had everything done truck was running outside and the salesman trying to hand me the keys I asked the manager how I activated my one year free sirus xm that was advertised he said we don't offer that so I pointed out he has it listed 8m all there adds he turned around and said "well this sounds like this isn't the truck for you" I almost lost it were talking about maybe 200 bucks on a truck I almost spent $50.000 on after everything was done I gave him the option of including it or keeping the truck so he sent me a cheque for 135 not quite a year but was something so I left with the truck I thought at this point I was done with them but nope 1 week and not even 600 kms the transmission blew so I called the manager and he said well you test drove it and it was fine nothing I could do he wouldn't even give me a courtesy car while I had it in the shop. Thank god I got the extra warrenty or I could of been out up to $6000 I will find out exactly how much in the next couple of days I WOULD NEVER EVER BUY ANYTHING FROM THEM AGAIN AND STRONGLY URGE EVERYONE TO STAY FAR AWAY FROM THEM More