I called to make an appointment for service on my daughters car. The individual that I spoke to on the phone was clearly annoyed with my call, and stated more than once that she did not understand what I was talking about. A day or so later, I brought my daughter's car in for service, my appointment was scheduled for approximately 10:45am, yet the car was not looked at until after 3pm. I had stated previously that my daughter's car: 1. had randomly shut off 3 times while driving, and then turned back on a few seconds later, 2. had a message come on that said "power steering needs service", 3. had issues with the tires (the light was on). I may also add, that the car is a 2013 and just recently had to have the engine replaced by this same dealership (that was another awful experience). Anyways, I knew that the dealership closed at 5pm on this specific day, so when I had not received a phone call stating that the car was ready, I called the dealership at approximately 4:45pm. They explained that the car was ready and waiting for pick-up...but how would one know that unless they were told? I went to go pick up the car, the individual I had previously dealt with did not stay to discuss anything with me, instead she left the keys with a receptionist. I must add that the receptionist was very nice, and she is not to blame for my terrible experience. The car was given back to me with NO papers, or receipt to indicate what exactly was done to the car. The car was also given back to me with a FLAT tire. I went back the following Monday to speak to somebody in charge. I was then given my paperwork and was told that the flat was not their fault (but what type of car service gives an individual their car back with a flat tire, and another tire very low?)- especially when one of the main reasons for bringing the car in was the problem with the tires. I was then told that "the car was taken for a test drive and it did not turn off while we drove it"- well for one, I did not say that the car turned off every time it was driven. So your efforts towards a solution for that matter were irrelevant and mediocre, considering nothing was done to attempt to fix that issue. Therefore, my daughter is still driving an unsafe vehicle. Next, an employee suggested that me and my daughter had sprayed a type of coating on the bottom of the car that was to blame for some of the issues. Now this was hilarious to me, considering the last people to work on the car were the individuals at this dealership. So A) did they spray the coating? and if not then, B) why did they not notice the coating when the car was previously serviced?. I was so frustrated and disappointed with the service I received at this dealership, and I would not recommend anyone dealing with them. A select few of the individuals at this dealership clearly lack respect and concern for their customers. Would any of you want your loved one driving a vehicle that puts them in danger? All I wanted was a solution for the issues with the car, and it is very clear that coming to this dealership for answers was a huge mistake.
(It is important to note that I spoke to many individuals, but I cannot remember their names off the top of my head, so I just chose the first name on the list)