I bought a wrangler unlimited from windsor Chrysler, from Tim dupuis the sales person. After expressing our need for warranty on a vehicle, Tim assured my wife and I that the car has full warranty and I would be able to access any service depart, at any Chrysler dealership and pay 0$ for them to look at what's wrong with the car. He reiterated this a few times. We bought the car happily.
Fast forward a month where I am having some issues with my TPS sensor, a pillar squeak and what sounded like a blown speaker, and heated seats issue.
I brought it in for service yesterday February 17 to windsor Chrysler. While there I was told there is a diagnostic fee for every thing on my list, ranging from 50$ to 100$ for the squeak. Of course I didn't know this because Tim didn't say this would happen, I spoke with the service department about it and they basically said, they have to charge the diagnostic fee and if it is found out that it is a warranty covered part I would not have to pay.
So in the words of one of the mechanics "are you a gambling man?" I was shocked by this figure of speech as it automatically lets me loose faith in both my jeep and their work.
Anyways I needed that squeak fix as it was driving me crazy. So go ahead with whatever they need to do.
Some items on my list didn't show a fault at the service department except my TPS sensor which they fixed and said was warranty covered. $150 diagnostic fee. And $100 for the squeak fix which in the invoice days they sprayed foam tape and tightened Freedom top screws. So I had to pay total of $250
I was not feeling right about this diagnostic fee so I went to the sales department and spoke with the sales person Tim dupuis. This is where it got super interesting.
After explaining my situation to him and I guess some finance person, they tried everything to put the ownus on me as a customer. After which I explained I should have been told this when buying a 30000$ vehicle. Well at this point Tim yelled at me and said
" do you want me to cut you a cheque for $100? I'll go to the bank right now so you can shut up"
?? Confused by the amazing customer service and reputation i am receiving I asked
"Are you sure You want to tell a customer to shut up??"
"Yes I am telling you to shut up " and left the room.
Of course I'm 30 and I could have easily put his head through the wall. But I got a daughter and I'm trying to stay cool. I just left the office went and paid and left.
This whole story is just to let those know, windsor Chrysler definitely don't give a fuck about their customers, or professionalism of their staff.
So to Tim I hope the 1000 or 2000 you made in commission of my vehicle satisfied you, and keeps you warm over the next year. Because I promise I will make sure to get you fired.
I have never messed with another mans source of income but I feel as a customer I should have been treated way better from this dealership. And being told to shut up by a sales rep??? Wow. Great reputation guys.
This will be blasted on googl reviews, wrangler forums, and all things jeep. I will talk to deal this manager on Monday also.
Everyone has different experience but from mine and my advice stay away from Windsor Chrysler and their sales staff.