I purchased a 2017 Explorer from a salesman named Roxy Yeung. He is very professional and caring despite his fellow employees at the dealership. The process was flawed from start to finish, through no fault of Roxy's whatsoever. He did everything in his power to help me with my purchase, but a series of events one after the other made my impression of the dealership a negative one. From not having the inventory stated online, to having to have a manger come back from home with the vehicle I was interested in purchasing the next night, even though they knew I was coming back to view it, to a complete run around in service after coming back in weeks later because one of the bolts that hold the (passenger) seats down was loose. Not one follow up call, email or anything after having made an appointment, that was now three weeks down the calendar, because I needed to book with their "interior specialist" only to be told (when I showed up for the appointment), that they needed to have the car for half the day "because they are busy now as it is winter tire season". I questioned what the "interior specialist" was doing installing tires and they answered that their employees are "crossed trained". When I asked to speak with the service manager I was told he had 3 other people waiting to speak with him and I should maybe try calling. Left v/m with no reply. I would purchase another vehicle from Roxy, but not if he is employed at this dealership.