Whitby Oshawa Honda

cancelled appointments I booked two appointments online - one for each of our vehicles. Kyle cancelled both and told us that we had to come to the express lane instead. He w I booked two appointments online - one for each of our vehicles. Kyle cancelled both and told us that we had to come to the express lane instead. He was unapologetic as to why the dealer couldn't maintain the appointments that we booked online, other than that we this type of service was better served driving to the express lane. I asked if they could also do the annual rust check at the express service lane, and he said no - I had to make an appointment. When I asked why he cancelled, he said they were fully booked despite the online booking tool saying that they had availability. General service manager Tony did not return my call either. More

Professional to the Max I had the best sales experience ever. Meaghan Steele was amazing to deal with. I will be coming back because of her. thank you so much Meaghan. Jack I had the best sales experience ever. Meaghan Steele was amazing to deal with. I will be coming back because of her. thank you so much Meaghan. Jack Napolitano More

Painless Purchase! Very happy with the experience at Whitby Oshawa Honda. The team is well organized and professional. Our salesperson Adam was friendly, knowledgeable Very happy with the experience at Whitby Oshawa Honda. The team is well organized and professional. Our salesperson Adam was friendly, knowledgeable and helpful throughout our interactions, and he genuinely wanted us to find the best car for our needs, and thus he provided us with various possibilities and answered many of our questions. At the end of the day, we walked out with a new HRV and a sense of accomplishment ! More

For used Honda civic I had recently took a used Honda civic from this showroom. Glad that I got the exact same kind of car I was looking for. Whole process was really smoo I had recently took a used Honda civic from this showroom. Glad that I got the exact same kind of car I was looking for. Whole process was really smooth and I am really impressed with there customer service, special thanks to Mr. Adam Rumball who made it very easy in getting the car. I would surely recommend this showroom for my friends and family. Thank you Whitby Oshawa Honda ! More

Anna was amazing, others failed Anna was lovely. She worked with me to find a vehicle to test drive and agreed to stay in touch given what she knew I was looking for. While new in he Anna was lovely. She worked with me to find a vehicle to test drive and agreed to stay in touch given what she knew I was looking for. While new in her role, she has excellent customer service skills and while she did not know all the answers, she quickly figured it out and made me feel valued. Trevor had taken my key for my Honda Fit to assess it and she took me for a text drive in a 2015 Honda Civic manual which I quite liked. I still wanted to try the 2016 of which they did not have. It was closing time and I had an appointment in Toronto so I was fine to leave and Anna had agreed to be in touch if she could locate what I wanted. I even told Anna how delighted I had been to work with her. I asked Anna for my key and she said Trevor must still have it. We went to speak to him and almost all the staff were gone. Anna asked Trevor for my key. Trevor asked about the status of the relationship and Anna accurately relayed that I was not completely satisfied with the 2015 and wanted to try the 2016. Trevor looked at the inventory and realizing you don't have one, he asked if I would be willing to look at a new car. He asked if the other Honda dealer was going to let me return the Fit I have. I said yes and that I had the inspection report if he wanted to see the conditon as assessed. He did not answer me and instead ignored the comment and looked at his screen. I still did not have my key and wanted to leave. He started crunching numbers and told me he would not be able to use my Fit to help at all but could discount the price by what it would cost me to return it and I could just return it to the other dealer. I said I didn't want the payments on a new car. I had an alternate source of financing at a lower rate. He said the only way I could have lower is if it's attached to a home. It was none of his business but I said yes. Then he scoffed and said, well, if you want to do that. Then went on to talk about how a fixed loan works in comparison with a line of credit. I did not interrupt but also did not comment. My financing decisions are mine and I have acumen in the world of finance. I did not need the lecture. I waited for my key as he looked at a 2019 civic and a 2019 fit. Both of which had payments beyond what I am willing to commit to. I was very uncomfortable feeling trapped because I could not leave without my keys. I realized there was a key paperclipped to a stack of papers on his desk. I asked him if that was my key. He absenindedly waved to it and said yes. I reached over the desk and struggled to take it off the paper, skewing the papers. I said goodbye and walked out. I went to where I had parked my car. It wasn't there. I walked around the building and could not find it. Finally I went back inside and asked where he had put my car. He said it was over to the right somewhere. Anna was shocked and asked him why he had moved it out of sight. I didn't wait for an answer. I left, now rushing for my appointment. Trevor's patronizing tone and rudeness towards me has reduced my interest in Honda and certainly this dealership. It is really unfortunate because Anna had done an incredible job and she loses because of this man who believes he can treat people this way. I hope management has an interest in making the team one they can trust to give good customer service. I realize Trevor wanted to make a sale. Anna would have gotten my business. More

Happy car owner I’m very pleased that Adam assisted me with my first car purchase. I enjoyed my whole experience there. Smooth transaction from start to finish I’m very pleased that Adam assisted me with my first car purchase. I enjoyed my whole experience there. Smooth transaction from start to finish More

"Excellent Customer Service and transparent communication" I read a lot of reviews online about different dealership and decided to give Whitby Oshawa Honda a chance to earn my business. And trust me when i te I read a lot of reviews online about different dealership and decided to give Whitby Oshawa Honda a chance to earn my business. And trust me when i tell you, I was extremely satisfied with the service I received from the team. Anna Sautner, by far one of the best Sales rep that i have dealt with. She was extremely helpful, patient, listened to my needs and worked really hard to get me the best deal possible. I highly recommend her. I also want to give a big shout out to Trevor who is an outstanding Manager and worked really well with me and Anna to get me the vehicle i needed. Trevor and Anna followed up after deal was done to ensure my satisfaction which was amazing, shows the professionalism of both. Last but not the least Kyle from Finance went out of his way to help me get a better rate as I was financing the car. Overall my experience was amazing. If you are looking to get a Honda, go to Whitby Oshawa Honda. You will not be dissapointed. Keep up the great work Anna, Trevor and Kyle. Edward Sarkar More

Disappointed with the customer service For a dealership that says small town feel, it sure feels like a large unorganized Mess in my Opinion. Started out on-line dealing with Tony; I disc For a dealership that says small town feel, it sure feels like a large unorganized Mess in my Opinion. Started out on-line dealing with Tony; I discriped my situation sent pictures of what I was trading, to get an idea of what I can afford and once I arrived I was then directed to Anthony and it felt like all he did was play catch up the whole time. Went to look at specific veichle and there was the gas light on along with the TPS light. After that Anthony provided me with two inaccurate Payment amounts. almost 120 dollars part from what Tony had suggested. Then I picked a different veichle and he did it agian, leaving me in the show room for 40 mins while he discussed it with his manager. Just to come back and give me the accurate amounts. All I can say is confirm your paperwork before signing and truly go with some one that is going to have your best interest. Not these guys! Oh ya don’t trust the verbal communication he also says things and does not come Good on them like returning phone calls. And trade in values. More

Appointments mean nothing I booked an appointment a week in advance for Saturday. Whitby Honda apparently does not put much weight into scheduled appointments as I waited 1.5hr I booked an appointment a week in advance for Saturday. Whitby Honda apparently does not put much weight into scheduled appointments as I waited 1.5hrs to see this employee, while people arriving later than me got ushered right in. After finally sitting down with this employee he went to go look for a car that we could test drive. He comes back 15 minutes later to inform us there was no vehicles of the type we wanted to test drive on the lot. Strange seeing as I scheduled an appointment a week in advance. Unbelievable waste of time. It does not surprise me that this dealership and employee have terrible reviews. DO NOT WASTE YOUR MONEY HERE. More

Fantastic costumer service Jason is a very helpful guy. He took the time to show me some cars and was able to find the best one for my needs. He is a very kind and thoughtful bu Jason is a very helpful guy. He took the time to show me some cars and was able to find the best one for my needs. He is a very kind and thoughtful businessman. Would recommend to do business with him 100% More