Whitby Oshawa Honda

Worst Customer Service I booked an appointment 1 week in advance to ensure they had enough time to do it in 1 day by dropping my car off at 7 am and picking up after work ar I booked an appointment 1 week in advance to ensure they had enough time to do it in 1 day by dropping my car off at 7 am and picking up after work around 5 pm. The service needed was an A1, install winter tires (already on rims), check the Auto high-beam feature that stopped working, and a recalled computer update. I showed up at 7 am. Waited by the garage door of the service bay for over 20 min. Finally went inside to see if someone would open the door. All the stuff was standing around talking and not doing anything! I received a text message within an hour giving me instructions to follow up on the status of the car. I called numerous times and left voicemails. It is impossible to get someone to actually answer the phone or to return voicemails!. Finally around 4 pm i got hold of an actual person. She said they had about 1 to 1.5 hours left to finish (the car had already been there for 9 hours! What did they do all day??!!). I asked to please call me as soon as it was done as I needed to get home. She said she would call right away. Finally at 7:30 pm (after 12.5 hours of them having my car) I got hold of the Service Appointment Coordinator. First she told me the car had never even gone in for service. When i told her this was unacceptable, she said she would double check. Then said the car was ready for pick up! They finally got a shuttle driver to pick me up from work around 8:15 pm. At the dealership I got told that they would waive the fees for the inconvenience... the bill was $45.06... I guess that’s all my inconvenience was worth to them! I was also told that the Auto high-beam feature is not an option in my model... still that feature worked for over 4 months and suddenly stopped working... I asked for the Service Manager to get in touch with me the next day. I was promised by the Service Appointment Coordinator that he would follow up with me. Now, almost 3 weeks later, I still have not received a call from him! I’ve tried every day to call the service department and nobody answers the phone. Ever! This was the absolute service and customer service experience i have ever received. I’m still waiting for the Service Manager to contact me. I’ve already put a complaint with Honda Canada as it seems that the dealership itself does not care at all about their customers. More

Friendly and helpful I recently purchased a 2004 bmw 330ci through honda with Anna for my first car and she helped make the experience quick and stress free. Would highly I recently purchased a 2004 bmw 330ci through honda with Anna for my first car and she helped make the experience quick and stress free. Would highly recommed her to anyone planning on buying from honda. -Andrew Harvey More

Classy I bought a new car here after visiting other closer dealerships because this was the best one and treated me professionally! I was appalled by how him I bought a new car here after visiting other closer dealerships because this was the best one and treated me professionally! I was appalled by how him one other dealer treating me but am glad I chose this one! I’ve since purchased another car from this dealer with Ashok and have been happy each time! Cheers to both Laura and Ashok! More

Great Buying Experience I purchased a used car from Whitby Oshawa Honda and it was an excellent experience. My sales rep Jason Nghiem was fantastic. Showed me lots of options I purchased a used car from Whitby Oshawa Honda and it was an excellent experience. My sales rep Jason Nghiem was fantastic. Showed me lots of options and told me everything about the car I ended up buying. Ashley Longauer was great to deal with as well. Explained all my financing options clearly. and was a pleasure to talk to. When I picked up the car, it looked fantastic. Great experience overall. More

Honda Civic used Adam was professional, helpful and detailed. He kept his commitment. His support from the detailing department was just ok. They could have been excel Adam was professional, helpful and detailed. He kept his commitment. His support from the detailing department was just ok. They could have been excellent if they were a bit more “detailed”. More

cancelled appointments I booked two appointments online - one for each of our vehicles. Kyle cancelled both and told us that we had to come to the express lane instead. He w I booked two appointments online - one for each of our vehicles. Kyle cancelled both and told us that we had to come to the express lane instead. He was unapologetic as to why the dealer couldn't maintain the appointments that we booked online, other than that we this type of service was better served driving to the express lane. I asked if they could also do the annual rust check at the express service lane, and he said no - I had to make an appointment. When I asked why he cancelled, he said they were fully booked despite the online booking tool saying that they had availability. General service manager Tony did not return my call either. More

Professional to the Max I had the best sales experience ever. Meaghan Steele was amazing to deal with. I will be coming back because of her. thank you so much Meaghan. Jack I had the best sales experience ever. Meaghan Steele was amazing to deal with. I will be coming back because of her. thank you so much Meaghan. Jack Napolitano More

Painless Purchase! Very happy with the experience at Whitby Oshawa Honda. The team is well organized and professional. Our salesperson Adam was friendly, knowledgeable Very happy with the experience at Whitby Oshawa Honda. The team is well organized and professional. Our salesperson Adam was friendly, knowledgeable and helpful throughout our interactions, and he genuinely wanted us to find the best car for our needs, and thus he provided us with various possibilities and answered many of our questions. At the end of the day, we walked out with a new HRV and a sense of accomplishment ! More

For used Honda civic I had recently took a used Honda civic from this showroom. Glad that I got the exact same kind of car I was looking for. Whole process was really smoo I had recently took a used Honda civic from this showroom. Glad that I got the exact same kind of car I was looking for. Whole process was really smooth and I am really impressed with there customer service, special thanks to Mr. Adam Rumball who made it very easy in getting the car. I would surely recommend this showroom for my friends and family. Thank you Whitby Oshawa Honda ! More

Anna was amazing, others failed Anna was lovely. She worked with me to find a vehicle to test drive and agreed to stay in touch given what she knew I was looking for. While new in he Anna was lovely. She worked with me to find a vehicle to test drive and agreed to stay in touch given what she knew I was looking for. While new in her role, she has excellent customer service skills and while she did not know all the answers, she quickly figured it out and made me feel valued. Trevor had taken my key for my Honda Fit to assess it and she took me for a text drive in a 2015 Honda Civic manual which I quite liked. I still wanted to try the 2016 of which they did not have. It was closing time and I had an appointment in Toronto so I was fine to leave and Anna had agreed to be in touch if she could locate what I wanted. I even told Anna how delighted I had been to work with her. I asked Anna for my key and she said Trevor must still have it. We went to speak to him and almost all the staff were gone. Anna asked Trevor for my key. Trevor asked about the status of the relationship and Anna accurately relayed that I was not completely satisfied with the 2015 and wanted to try the 2016. Trevor looked at the inventory and realizing you don't have one, he asked if I would be willing to look at a new car. He asked if the other Honda dealer was going to let me return the Fit I have. I said yes and that I had the inspection report if he wanted to see the conditon as assessed. He did not answer me and instead ignored the comment and looked at his screen. I still did not have my key and wanted to leave. He started crunching numbers and told me he would not be able to use my Fit to help at all but could discount the price by what it would cost me to return it and I could just return it to the other dealer. I said I didn't want the payments on a new car. I had an alternate source of financing at a lower rate. He said the only way I could have lower is if it's attached to a home. It was none of his business but I said yes. Then he scoffed and said, well, if you want to do that. Then went on to talk about how a fixed loan works in comparison with a line of credit. I did not interrupt but also did not comment. My financing decisions are mine and I have acumen in the world of finance. I did not need the lecture. I waited for my key as he looked at a 2019 civic and a 2019 fit. Both of which had payments beyond what I am willing to commit to. I was very uncomfortable feeling trapped because I could not leave without my keys. I realized there was a key paperclipped to a stack of papers on his desk. I asked him if that was my key. He absenindedly waved to it and said yes. I reached over the desk and struggled to take it off the paper, skewing the papers. I said goodbye and walked out. I went to where I had parked my car. It wasn't there. I walked around the building and could not find it. Finally I went back inside and asked where he had put my car. He said it was over to the right somewhere. Anna was shocked and asked him why he had moved it out of sight. I didn't wait for an answer. I left, now rushing for my appointment. Trevor's patronizing tone and rudeness towards me has reduced my interest in Honda and certainly this dealership. It is really unfortunate because Anna had done an incredible job and she loses because of this man who believes he can treat people this way. I hope management has an interest in making the team one they can trust to give good customer service. I realize Trevor wanted to make a sale. Anna would have gotten my business. More