West End Nissan

My experience with the sales manager lady was profoundly disappointing. Due to a communication error on the dealer's part, multiple customers were interested in the same vehicle simultaneously, leading to o disappointing. Due to a communication error on the dealer's part, multiple customers were interested in the same vehicle simultaneously, leading to overlapping test drives. Upon returning to the dealership after our test drive, she abruptly snatched the keys from my hands and without a single word and immediately turned around to hand them to her client for their test drive. Her attitude and posturing were inexplicably rude, displaying a lack of basic courtesy that is essential in customer service. Moreover, she exhibited a concerning level of ignorance when my wife and I questioned the encounter which not only hindered the sales process but also conveyed a lack of professionalism. This was compounded by her dismissive behavior, which made it clear that she neither valued nor respected potential customers. Such conduct is unacceptable and detrimental to the reputation of any sales environment, as it directly undermines trust and deters business. It is crucial that staff in client-facing roles undergo proper training to ensure respectful, knowledgeable, and engaging interactions that foster positive customer experiences. More

"I had a great experience at Nissan West End. Markus was very helpful, professional, and patient throughout the process of buying my 2026 Nissan Kicks. He answered all my questions and made every Markus was very helpful, professional, and patient throughout the process of buying my 2026 Nissan Kicks. He answered all my questions and made everything easy and stress-free. I am very happy with my new vehicle and the excellent customer service. Thank you, Markus! I highly recommend Nissan West End and Markus to anyone looking for a new car." More

I had a great experience with West End Nissan. My sales person was Thomas and I also dealt with John G in Finance a lot as well, as we had to find something suitable to my budget but also a vehicl My sales person was Thomas and I also dealt with John G in Finance a lot as well, as we had to find something suitable to my budget but also a vehicle that suited my needs. They were able to find the right vehicle in my budget range (which wasn't a high budget, and I still felt valued). They arranged a delivery of my new truck to my Northern Alberta community which was a huge bonus. More

Thank you to Tommy for helping me find my perfect vehicle. And Gary, Leanne and John for ensuring I paid exactly what I wanted to. I will definitely recommend your dealership to anyone interested i vehicle. And Gary, Leanne and John for ensuring I paid exactly what I wanted to. I will definitely recommend your dealership to anyone interested in great customer service! More

Awesome experience! It was a pleasure meeting and dealing with a great Team. Definitely would recommend you! It was a pleasure meeting and dealing with a great Team. Definitely would recommend you! More

Great experience. Very open to negotiation. Overall very easy transaction. Not rushed. Took the time needed to set everything up and make sure we were comfortable in t Very open to negotiation. Overall very easy transaction. Not rushed. Took the time needed to set everything up and make sure we were comfortable in the vehicle. More

Fast services, affordable price and very accommodating and knowledgeable about the products and also patients answering our questions. and knowledgeable about the products and also patients answering our questions. More

The guy who assist me in the service, he is a good customer service. I will recommended him to your company customer service. I will recommended him to your company More

honest and trust they helped me out and actually the price was very fair. Low interest. price was very fair. Low interest. More

I had. a good experience with.WEN as I was in for an oil change and the Tech noticed an oil leak in the front transfer case seals. Alyssa informed me of t a good experience with.WEN as I was in for an oil change and the Tech noticed an oil leak in the front transfer case seals. Alyssa informed me of this and said it should be fixed and it would be covered under warranty. We went ahead with work. I was offered a loaner car and the work was done. The Tech was very knowledgeable and explained the problem. I am very impressed with Alyssa as she was courteous, informative and all work was done without problems. Very happy with Nissan service. Murray More