Buying a car through West End Nissan was an overall great experience. Their staff are friendly, knowledgeable, and not pushy. The managers Shawn and Fred were both very extremely helpful and truly kind hearted, and the finance guy Nick assisted me patiently with my endless questions. However, this experience would not have been what it was had it not been for my salesperson Joy. This woman listened without me having to speak. She figured out my wants and quirks before I even knew I had them. She didn't push me into something I didn't want or need. Joy made sure I had everything I wanted exactly how I wanted it. And she kept an eye on my daughter while I was dealing with paperwork. She has a heart of gold. And I am so happy with my Nissan Rogue.