My wife and daughter stopped to look at a used car and Tony showed it to them. It wasn't quite what she wanted. Tony took the info of what we were looking for and said that he would find the right car for my girl. About 10 days later he called with the PERFECT car, (Nissan Juke). It was exactly what she wanted. Tony didn't call and waste my time with something close or some other option, it was an exact match.
Once we looked at the car and started the purchase procedure, he did not leave the deal to someone else, but stayed engaged and took care of us right until we drove the car off the lot.
He still checks in to see if my daughter is happy with the car and it has no problems.