West End Nissan

We went to west end Nissan to buy a 2008 Nissan Titan that we found on kijiji. The sales manager well he said he was anyway Richard said he could get us the 08 Titan so we went in to see if they would ta that we found on kijiji. The sales manager well he said he was anyway Richard said he could get us the 08 Titan so we went in to see if they would take our 2007 dodge ram 1500 on trade so he said yes. He took all our I formation and I warned him that we didn't have the best credit but never misses a payment and he said it didn't matter. He came back later and told us that it would be better if we bought a brand new Titan so we got really excited, he said with the rebates it would be cheaper etc etc. so we went home to wait for the results considering we have children we didn't want to be there all day. We went home and the sales manager Jan Parks called and said he could help us?? We were confused but we didn't think anything much of it he explained that they couldn't get us a new Titan only a small car so we need the truck cause my husband uses it out of town. He then said that the dodge we had was junk after 100000 Kim's and they all need about 4500 hundred worth of service done, my husband is a mechanic and was choked. I told him to quash the deal and said dont bother calling back. Later that evening we get a text from an u known phone saying, "how are you we missed your call and how may we help you" I then replied "who is this"?an he said "We are a division of the Yachimec group." I replied "what dealer?" he said "west end Nissan". I then told him as I was browsing the web site "i got a question now that we are texting, is the truck u have with stock # t13226 have leather? And just to let u know your website sucks you can't see the actual truck with colour and the details don't tell u much at all why is that?",,I didn't think I was being rude, he then replied, " maybe your computer sucks"!... Now that was unprofessional!! So I called the number that texted us and Jan Parks answers???!!! I said, " who's phone is this cause I got a text from it and I asked for help and he was totally rude!!" He replies, "this is Richards phone. " and they were both laughing !!! I told them both to never call me again!! I have an 8 year old that don't act like they do!!! I I am telling all of you out there to never go to wrest end Nissan please. We went to Ericksen Nissan and they got us approved with bad credit with tons of rebates from Nissan and tons of rebates from go auto, we felt like we ripped Ericksen off and they were amazing so don't go to west end Nissan go to Ericksen, this is our second vehicle from them. Thank you and beware of immature liars trying to rip you off!! More

We were told that a) a car inspection had taken place, b) no issues came up, and c) detailing would be done before we picked the car up. None of this was done. They attributed "human error" for the mistakes. no issues came up, and c) detailing would be done before we picked the car up. None of this was done. They attributed "human error" for the mistakes. I understand businesses are operate by people, but then these people should do their best to fix what they screwed up. I was met with sarcasm, rudeness, and even speaking with the manager...incompetence. I had to get my father in there to actually get the results I wanted! I'm not sure if is because I'm female and young or because the men felt stupid for screwing up so badly, but I was very frustrated with their response. I will not recommend dealing with this company to anyone. In fact, I will recommend doing the opposite. All I wanted was something in writing saying they would do the detailing and inspection and cover any costs if something came up during the inspection: they refused to sign anything. After dealing first hand with the problems that arose from their verbal contracts and promises, this was not sufficient. Needless to say all my father had to do was show up and they started signing right away. What a sad society. More

Excellent sales and service!! This is our 2nd brand new purchase from West End Nissan. Aaron is a concientious and honest salesman...crazy hey???? Thanks Aaron and Barry (Manager) for the great deal o purchase from West End Nissan. Aaron is a concientious and honest salesman...crazy hey???? Thanks Aaron and Barry (Manager) for the great deal on our new car!! See you on our next free oil change :) More

I have purchased at least 11 new vehicals over the last 23 years and have never had such a positive experience. After a failed attempt to get contact via the Nissan website, I phoned to speak to a salesper 23 years and have never had such a positive experience. After a failed attempt to get contact via the Nissan website, I phoned to speak to a salesperson. Peter was very apologetic and put me in touch with Tony. When I arrived to test drive a new Titan, Tony had it ready for me and it was apparent that he wanted to do business. When I got back, he had the trade-in numbers and price all laid out (again, no games with the trade in - just a very fair price). The thing that I respected the most was that there were no manipulation games going on with trying to nickel and dime me later for GST and taxes and fees etc. The price quoted was all in and never changed. I kept looking for when they would hit me for additional extra charges and with the exception of the usual warrantee and vehical protection add ons - they never came. The sales manager - Jan - was also involved and quite attentive. He made sure that when I asked for a tonnoule cover and command start that I got very fair pricing. Freddy in finance was fantastic - making the paperwork quick and painless. I would encourage anybody to visit the dealership. I have never had a dealership experience that made me want to return for a second vehicle but based upon the product quality and the sales team - I will be back when I am ready to trade my next vehicle. More

Not impressed with service shop, we had it in for brakes in november 2010(32K) and doing them again in 15K. the first time we had to wait for 1.5 week for dealer to get the brake pads, something that i thin in november 2010(32K) and doing them again in 15K. the first time we had to wait for 1.5 week for dealer to get the brake pads, something that i think any dealer would carry, complained then and was told that GM would call and he still has not called, that was 11 months ago. Now we are doing another brake job on the back and maybe i am wrong and somebody can correct me but would you not expect them to wear out around the same time. I had a ford winstar that went to 130K and did not have any brake issues and did not pay that much for the van. I am not impressed with the working aspects of the Nissan, if I have to change brakes every 30K it does get expensive. If you think that this SUV was braking hard and burning up the street I would like to tell you that my wife drives this SUV very soft and babys the darn thing. We even had to replace the 20" tires which are not cheap at 32K and the dealer would not do anything for us. Just a bad taste from this dealer. More