Wells Ford Sales

Simple auto body repair done twice must be done again! Defects on second repair Dec 5-6 2019 1. Cover not aligned on car; drivers headlight about 1/4 inch from grill 2. Passenger headlight attachmen Defects on second repair Dec 5-6 2019 1. Cover not aligned on car; drivers headlight about 1/4 inch from grill 2. Passenger headlight attachment bolt loose not tightened: I fixed before light became dislodged. 3. Swirls all over hood and top of front fenders caused by Wells Ford buffing; may require new paint job if buffing does not work. Estimated cost to "cut and polish" $200-300; new paint job ? Defects on first repair Nov 14-16 2019 1. Lower Valance installed upside down ! 2. Bumper cover had line marks 3. Bumper cover has scratches/chips in about 7 places 4. Bumper cover had pressure points due to forcing on 5. Joints between cover and fenders had large gaps or were not flush 6. Front fender chipped Brief history with recent repairs at Well's Ford 1. Accident Oct 16, deer collision; car examined and estimated provided. 2. Repair done Nov 14-16 3. Picked up on Nov 16 4. Returned Nov 19 to put lower valance on correctly and arrange re-repair replacing bumper cover due to scratches and lines in paint, etc. 5. Return Dec 3 for re-repair job 6. Called Dec 5, expected to pick-up....not done ! part has not been received? 7. Finally got car Dec 7 and asked for compensation for the three extra trips to dealer for time and inconvenience. Told by Steve Well's that replacing bumper cover was compensation. The cover was apparently defective and will be returned to Chrysler. That is not a problem or concern of mine. This has been very stressful and is still not resolved! More