Extremely Disappointed with this dealership/Service department..So much so that we sold 4 yr old car after the last over the top repair charge so we would never have to deal with them again. Ex. Side mirror switch broke. We were initially told they would have to replace the door panel to fix it, quoted us $400. We asked them to check with Nissan cause it seemed extreme that you couldnt just replace a broken switch (We really should NOT have had to ask them to check). They checked, turns out they could just replace the switch, cost was $40. Example 2: known issue with fluid leaking into engine, quoted $1400 repair. Asked them if it was a “known issue/recall” maybe cause it sounded serious...they didn’t know. I Googled “known issue”, has and could cause catastrophic engine failure while driving. Asked the Waterloo service dept to bring this to Nissan’s attention as a known issue (I really should NOT have had to ask them) they did, only because we asked them to. Nissan covered 1/2, still cost us $700. Example 3. Passenger airbag fault...quoted us $250 just to look at it/diagnose and said repair could be as high as $900. After having the car 1 week, replacing many “parts” they said needEd to replace, still not fixed. Another week and they Finally diagnose as a harness issue. Cost $2400.00!!! ..no the harness probably costs $150...but Because they said they put “so much time into it they should have charged us $3000.00”....uhhmm cause why?....they couldn’t figure it out so we get charged for their lack of training, skill, problem solving ability!! We sold it 2 weeks later so we would never have to deal with them again. Service manager, Sheila Ping, was exceptionally non-communicative, didn’t even return calls for 3 days..had to get Nissan Canada involved just to get her to communicate with us ..which I think is part of her job as Service Manager. This may sound harsh but our experience with this dealership and Service department was so awful it needs to be shared so you are forewarned.