Waterloo Honda

A pleasure to work with Daniel and all of the service department. Beginning with the smooth process in making an appointment for service to a friendly greeting on arrival set the tone for the day. Requir department. Beginning with the smooth process in making an appointment for service to a friendly greeting on arrival set the tone for the day. Required work was clearly explained to me and work which could be put aside pending my next visit were identified for me to decide upon. On time completion and a review of the multipoint review on my vehicle completed my experience with this skilled and professional Department and will bring me back in the future! More

At first i didn't have a great experience with the service team I waited for 4 hours at the dealership only to be told they didn’t have the part in stock and they would let me know but never did until service team I waited for 4 hours at the dealership only to be told they didn’t have the part in stock and they would let me know but never did until I called next business day. I called the parts department myself and after speaking with Brad the parts manager who confirmed they had the part in stock the entire time when I was told previously they have to order the part as it was under the extended warranty. Brad went out of his way to ensure they give me the best service and connected me to John the Service Manager who was very helpful and accommodating. John made sure the following day my vehicle was picked up and dropped off same day. I can truly say that I had the best service thanks to Brad, John, Andrew and the service mechanic. Sue R More

Great and timely service. Collins was very friendly and helped me pick needed service options. Highly recommend this place. Collins was very friendly and helped me pick needed service options. Highly recommend this place. More

Service was fast, efficient, and friendly. They didnt overcharge for things I didnt need which was appreciated! They didnt overcharge for things I didnt need which was appreciated! More

I have always had my service, including tire swap and storage, done by Waterloo Honda over the years I have had my 2022 CRV. It's always good, sometimes great, but this time it was excellent! Collins Aga storage, done by Waterloo Honda over the years I have had my 2022 CRV. It's always good, sometimes great, but this time it was excellent! Collins Agahzadeh was my service advisor. He was patient, reassuring, and made me feel comfortable despite my concerns. He is a great communicator, which is such an important talent for someone in customer service. I took his card to share with my sister, who just bought her Civic from Waterloo Honda. We're hooked! More

The dealership answered my call and scheduled me in at my convenience. I dealt with one service person throughout the experience and he was always very helpful and pleasant with me. Everything was resolved convenience. I dealt with one service person throughout the experience and he was always very helpful and pleasant with me. Everything was resolved within the time frame told to me. More

Thorough and kept informed throughout the service. Explained in detail about what was being done Explained in detail about what was being done More

Went for my first service yesterday and the advisor was very helpful and answered all my queries in a very professional manner. Very knowledgeable about what he was talking. Thank you! very helpful and answered all my queries in a very professional manner. Very knowledgeable about what he was talking. Thank you! More

Very impressed with the service. Service advisor was knowledgeable and eager to help. Patiently heard out the problem and promptly provided suggestions. Great service experience Service advisor was knowledgeable and eager to help. Patiently heard out the problem and promptly provided suggestions. Great service experience More

wonderful service, Anant Dwarkani is a great service advisor, extremely friendly,very caring, makes you feel you are really looked after. advisor, extremely friendly,very caring, makes you feel you are really looked after. More