Waterloo Honda

Thorough and kept informed throughout the service. Explained in detail about what was being done Explained in detail about what was being done More

Went for my first service yesterday and the advisor was very helpful and answered all my queries in a very professional manner. Very knowledgeable about what he was talking. Thank you! very helpful and answered all my queries in a very professional manner. Very knowledgeable about what he was talking. Thank you! More

Very impressed with the service. Service advisor was knowledgeable and eager to help. Patiently heard out the problem and promptly provided suggestions. Great service experience Service advisor was knowledgeable and eager to help. Patiently heard out the problem and promptly provided suggestions. Great service experience More

wonderful service, Anant Dwarkani is a great service advisor, extremely friendly,very caring, makes you feel you are really looked after. advisor, extremely friendly,very caring, makes you feel you are really looked after. More

I have received excellent service for all our Honda products! Also excellent maintenance advise when required. products! Also excellent maintenance advise when required. More

Terrible service. The staff here are rude, slow, and condescending. I took my car in for a warranty claim and they said they couldn't find any issue. I drove off an The staff here are rude, slow, and condescending. I took my car in for a warranty claim and they said they couldn't find any issue. I drove off and noticed the issue within 30 seconds of leaving the lot. I turned around and showed the issue to a mechanic. They said they needed to order a part and would let me know when it arrived. I emailed and phone them several times over the next few months and never got a response. 2 years later and they never followed up with me. More

Our vehicle has been recalled and we can't get the dealer to respond to our 5 enquiries over the last week or so. We have left at least 3 voice messages as no one seems to actually pick up a phone. to respond to our 5 enquiries over the last week or so. We have left at least 3 voice messages as no one seems to actually pick up a phone. More

These are fifteen words that describe the dealership, SLOW, FORGETFUL, BUSY, BEHIND, "HATE HAVING TO TELL PEOPLE THAT THEIR ENGINES KEEP BLOWING BUT WE DONT KNOW WHY" THEN GO TO THE NEAREST ACURA DEA SLOW, FORGETFUL, BUSY, BEHIND, "HATE HAVING TO TELL PEOPLE THAT THEIR ENGINES KEEP BLOWING BUT WE DONT KNOW WHY" THEN GO TO THE NEAREST ACURA DEALER TO FIND THEY CAN QUOTE AND REPAIR IT. STAY AWAY. More

No value for the customer's time. Despite booking an appointment during the week and in advance still being asked to wait almost 4 hrs and the mechanic hasn't even started working on Despite booking an appointment during the week and in advance still being asked to wait almost 4 hrs and the mechanic hasn't even started working on the car yet! Maybe let the customer know next time so they can plan their day or offer a complementary shuttle service right from the get go! Poor customer service! That's a shame! More

I bought my Honda civic at Waterloo Honda 6 years ago. This rply is about the service I got when I had a battery failure on aug 6/24 and they put in a new battery . Then on Aug 23 this battery failed, an This rply is about the service I got when I had a battery failure on aug 6/24 and they put in a new battery . Then on Aug 23 this battery failed, and they did not have a replacement available,but John Resendes was very helpful to arrange a rental for us until it came in. It was our 60th wedding anniversary over that weekend, so we had to have a vehicle. I HAVE APPRECIATED JOHN'S HELPFULNESS ANY TIME I HAVE BEEN AT YOUR DEALERSHIP, AND WANT TO RECOGNIZE HIM FOR BEING SO HELPFUL , AND PATIENT. Thanks again. Donald Snyder More