Waterloo Ford Lincoln Sales

Not Impressed I have been a customer of Waterloo Ford Lincoln for over 5 years. Within those 5 years I have purchased 2 vehicles and taken them there for service ti I have been a customer of Waterloo Ford Lincoln for over 5 years. Within those 5 years I have purchased 2 vehicles and taken them there for service time and time again. That was until January 8, 2018. My reverse lockout on my Focus ST was broken. I knew that for a fact as I was able to lift the broken part up to get the car in reverse. I knew that part that I needed came as one big part (the shifter assembly) came in one piece and I had to replace the lockout and the boot but couldn't just get the small plastic pieces I needed. One thing that was brought to my attention which I was unaware of was that the shift arm attached to my transmission had been sheered, and had to be replaced. That was not a big deal and I knew it had to be fixed. What I didn't expect was the $500 quote in labour to fix the reverse lockout as they were going to open up the shift area and replace the whole shifter. This was not what needed to be done as the shifter itself was fine. After sending an email to Grand (Service Manager) I met him the next morning (Jan 9, 2018). I showed him what needed to be done and why the entire shifter did not need to come out. After, we agreed that they would fix the broken shift arm bolt and take out the broken reverse lockout. I would replace the shift boot myself as it was a 5 minute job. Marni with Service did a great job talking me through everything and granted she wasn't knowledgeable with what was going on I appreciate her patience and numerous phone calls by me. An initial $1500 quote for - the shifter replacement, new battery (didn't change yet), oil change, diagnosis, and mechanical inspection came out to just over $800. The only reason this will get 2 stars is because of Grant addressing my issue and Marni being extremely courteous and helpful throughout the whole process, otherwise I would have given no stars at all. Just because something looks like it may need to replaced, it may not need to be replaced in its entirety. I will not be bringing my vehicles to Waterloo Ford any longer. More

unethical Bought and financed a car from Waterloo Ford in Edmonton. Was told the bank would charge a higher interest rate if we didn't purchase critical illness Bought and financed a car from Waterloo Ford in Edmonton. Was told the bank would charge a higher interest rate if we didn't purchase critical illness insurance ($4300 on a $25000 loan). This was a lie to coerce us to buy the critical illness insurance (Waterloo's, not the bank). This also led us to believe we could not cancel the insurance because it was conditional to the lower interest rate. Turns out it could have been immediately cancelled because it was optional and not conditional to the interest rate. Total fabrication and deception by Waterloo Ford. The bank said they never made that request and it is not a policy to ever do so. They post an interest rate that is independent of any loan insurance. The interest rate does not change if you buy insurance or not. When I confronted the 2 senior sales supervisors about the loan insurance deception from their finance department they said I signed the insurance documents and there was nothing they could do for me. I'm out the money I paid for the insurance I didn't want to begin with. This demonstrates deceptive business ethics by Waterloo and Waterloo's unwillingness for compensation when called on it. More

Always Great Service Clara, my Service Consultant always greets me with a smile and goes out of her way to provide honest, efficient and economical service. Clara is a gre Clara, my Service Consultant always greets me with a smile and goes out of her way to provide honest, efficient and economical service. Clara is a great communicator - I'm always well-informed as to what's happening with my vehicle. I know what to expect - no surprises. More

Sales and Service Excellent Purchasing our F150, 2014 was a great experience. Am still able to call up the salesman with a question and he always calls back. Maintenance has be Purchasing our F150, 2014 was a great experience. Am still able to call up the salesman with a question and he always calls back. Maintenance has been a breeze, the appointments were easy to schedule, accommodating to my schedule and a ride always available when I was working and needed one. Such service is so needed when you live on the north and work in the south. Now retired, I tried the Quick Lane and waited. This too was easy and comfortable. Coffee was offered, waiting area clean, TV nice, and I only waited for 45 min. Even was allowed to have my dog with me and he got loads of attention too. I cannot fault Waterloo Ford for anything , my experience with them has been "two thumbs up". More

Yes and No Service department is fine but the QuickLane is awful. Twice I dropped in for oil changes and was told it would be a couple hour wait. Explained that Service department is fine but the QuickLane is awful. Twice I dropped in for oil changes and was told it would be a couple hour wait. Explained that to the service reps that called me to tell me that service was due. They said they were now taking appointments for QuickLane so I setup a time, arrived 15 minutes early and checked the vehicle in. After grabbing a coffee and visiting the showroom I returned 40 minutes later and my vehicle was still outside where I left it. Was told they couldn't get at it for a while. They set the appointment time and failed to deliver. More

Good job Had me vehicle in for some work. Part was ordered and had my vehicle back in a timely fashion. I was given a free service loaner for the whole time my Had me vehicle in for some work. Part was ordered and had my vehicle back in a timely fashion. I was given a free service loaner for the whole time my MKT was in service. I was also contacted regularly with updates on the part and my vehicle once the part was In. More