Volkswagen of Newmarket

Was recent in Volkswagen Newmarket to do a trade in and have to say was an amazing experience the employee/ salesman was excellent Jayden Stanciu and great help with everything i needed will definitely be have to say was an amazing experience the employee/ salesman was excellent Jayden Stanciu and great help with everything i needed will definitely be referral people to him thanks for the great purchase and customer service ! More

They rejected my review on google so here it is This review is more than a year overdue but still haunts me to this day. I should have written it sooner and perhaps saved someone’s headache and mone This review is more than a year overdue but still haunts me to this day. I should have written it sooner and perhaps saved someone’s headache and money. Stay far away from this place if you’re buying a second hand car. The reviews on this must be written by those who work there or fake bots because there is no way they run business ethically or legally. I came in over a year ago in hopes of purchasing a Honda Accord. The car looked spotless with maybe a few minor paint imperfections which cannot be seen by a naked eye. Mike Hinton was our sales guy. This was going to be our first used car purchase so we made sure to do our research and know which questions to ask. As soon as we got there he put on his sales mask and was all friendly and “on our side.” Once we started asking the important questions its as if he got thrown off. We asked for the car proof which he did not even have on hand. He had to scramble to find it; well aware that we drove from Etobicoke to inspect the car before we made any purchase. Once we got the car proof we continued to drill the questions whether it was in an accident and his response was “wow that’s a lot of questions you have there, don’t worry you can trust us we are backed by years of experience” the typical sales pitch. This was already a red flag for us. He proceeded to tell me that there was a few “minor scratches and dents” which was fixed up. After all that, we decided to take it to a mechanic in the area. While we drove (Second red flag), Mike made sure to ask several times who the mechanic was as he “knows everyone in town.” We did not tell him, at this point you can clearly tell something was fishy about this guy. Once we arrived at the mechanic, he completed the inspection and LONG AND BEHOLD the car was in an accident from the front and the back. The mechanic showed us that the physical body of the car was bent and reshaped. Mike seemed so shocked (sarcasm) As we drove back to the dealership we just stayed quite, he went on a little rant on how there’s another buyer waiting to buy this and how the car will be sold in no time and how we are passing up on the opportunity to own a “great” car. There is no possible way the dealership could have missed this. They clearly tried covering it up and selling it off to make the most profit. As a first time car buyer you left a bad taste in my mouth about the whole brand and company More

Friendly sales Purchased a used Jeep Wrangler from Jayden Stanciu at Pfaff VW. From e mail correspondence to meeting in person, Jayden was polite, friendly and seeme Purchased a used Jeep Wrangler from Jayden Stanciu at Pfaff VW. From e mail correspondence to meeting in person, Jayden was polite, friendly and seemed very sincere. He was great to work and I am very pleased with my purchase. Thank you Jayden and Pfaff VW. Paul Pace More

Bad experience They charge the money for the things what is under warranty,they told me it’s under warranty but after they give me bill to pay They charge the money for the things what is under warranty,they told me it’s under warranty but after they give me bill to pay More

WoW. Bad. Awful. Unbelievable. Should I continue In what universe did car dealerships become a place that look like a mega mall, with zombie salespeople walking around aimlessly that won't acknowledg In what universe did car dealerships become a place that look like a mega mall, with zombie salespeople walking around aimlessly that won't acknowledge you unless you walk up to them and almost touch them. They actually seem bothered to talk to you and there's no way that they have the ability to treat you with any respect. Bringing your business to them isn't enough it seems. Horrible experience. "Deal" ership?????? Not even close. More

Awesome Had a small rattle on one side of car. Took it in for a diagnosis and was look after right away. Turned out to be a simple issue and was corrected. Had a small rattle on one side of car. Took it in for a diagnosis and was look after right away. Turned out to be a simple issue and was corrected. It took no more than 20 minutes from arrival to departure, they fixed the problem, washed the front mats and the car. Great service and thanks to the service staff. More

First time buyer Found a used car online at this dealership. Was so impressed by entire experience when purchasing it. Sales rep , Chris Caldwell was so informed, prof Found a used car online at this dealership. Was so impressed by entire experience when purchasing it. Sales rep , Chris Caldwell was so informed, professional and very ewsy to deal with. From the test drive to purchase, we were confident with the entire process and staff at the dealership. Highly recommend Chris and Pfaff! More

Best Service Team! I went in for the Spring tire swap & oil change, then found out I didn’t need the oil change for another four months! The Newmarket Pfaff Administr I went in for the Spring tire swap & oil change, then found out I didn’t need the oil change for another four months! The Newmarket Pfaff Administration and Staff treats all their Clients as if they are the only one on the premises. I also love leaving the premises with a sparkling clean car. Thank you! More

Thank you for the great experience! We had a wonderful experience at Pfaff Volkswagen in Newmarket! Chris Ferraro was great to deal with. He is friendly, patient and very informative. He We had a wonderful experience at Pfaff Volkswagen in Newmarket! Chris Ferraro was great to deal with. He is friendly, patient and very informative. He really made the experience enjoyable. Chris came recommended to us from a neighbour and we are excited to pass along his name to others! Michael Santacroce in Finance and Samantha Valvona at the front desk were also great to deal with! This dealership definitely has a great vibe, everyone is very approachable and helpful! This was our first Volkswagen purchase and we look forward to dealing with Chris and everyone else at Pfaff Volkswagen Newmarket in the future! Thank you for everything!!! More

Ignition key lock I scheduled my appointment in Pfaff Dealership to fix my car ignition lock which was problematic to shut down or start the engine. One day I spent hou I scheduled my appointment in Pfaff Dealership to fix my car ignition lock which was problematic to shut down or start the engine. One day I spent hour to shut down the engine and I called Pfaff as an emergency to fix it. In couple of hours I delivered my car and in couple hours it was perfectly fixed. They drove my wife from home to dealership to pick up the car. This is what the service means. Excellent job and excellent service. Thank you. More