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Volkswagen of Newmarket
Newmarket, ON
70 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 70 reviews
December 31, 2022
I was very impressed with this dealership and especially their staff. Disho was my sales rep and went over and above to make me happy and to get the deal done. I am very satisfied with how everything was their staff. Disho was my sales rep and went over and above to make me happy and to get the deal done. I am very satisfied with how everything was handled and how smoothly it went. I would highly recommend this dealership and especially Disho as your rep! My car is great and I am loving it. Thank you Disho and everyone involved in this transaction. More
by Cj
Employees Worked With
Disho
September 23, 2022
I went for a part - price check and availability. Provided my VIN number. After 20 min waiting I have to ask again the same guy the same question. He said excuses and asked for 5 min to get me the in Provided my VIN number. After 20 min waiting I have to ask again the same guy the same question. He said excuses and asked for 5 min to get me the info. At the mean time a manager approached me and asked I need help. I question him how long it takes to get a quote for a part, and I was told 2 min. After extra 10 min waiting I left without the info and 30 min lost time. More
by trifon
Employees Worked With
12 noon time
August 22, 2022
All I can say is wow what an amazing dealership! ! The staff and atmosphere was so friendly and inviting you just feel so welcome as soon as you walk through the doors. I had the privilege of deal ! The staff and atmosphere was so friendly and inviting you just feel so welcome as soon as you walk through the doors. I had the privilege of dealing with Stephanie David and she went above and beyond all my expectations. She was upfront and honest and very friendly and kind definitely made this the best new car purchase I’ve ever had I highly recommend her to anyone searching for a new car, you definitely won’t be disappointed!! Thank you Volkswagen of Newmarket but most of all thank you Stephanie for everything you’ve done, I absolutely love my new GLI Thank you Robert M More
by Robert9987
Employees Worked With
Stephanie David
July 19, 2022
Worst ever dealership experience, from dealing with Massimo in sales, to the service department and eventually escalating to the used car manager, and then the general manager, Chris Belear. Absolutely Massimo in sales, to the service department and eventually escalating to the used car manager, and then the general manager, Chris Belear. Absolutely zero communication between the departments and zero customer service skills. If your considering buying a car there 'd suggest you look at other dealerships, or be prepared to go through a lacklustre dealership encounter. More
by mjagminas
Employees Worked With
chris Belear
January 09, 2022
I would love to buy an Alltrack Golf . Had an appointment yesterday -Saturday Jan 8- to see one of theirs . Had a phone conversation about the car before . The car had 1 original tire after 100k and ano yesterday -Saturday Jan 8- to see one of theirs . Had a phone conversation about the car before . The car had 1 original tire after 100k and another 3 from different years . Left side was fully painted (that nobody ever mentioned before and at the end of my visit they said the advertised price has just been lowered because of that , so they actually knew . (That ad on AutoTrader has only pictures about the left side , because the right side has dents and scratches.) I wish I checked the 100+ points certificate about the car if that mentions it or not . Had a nice comment from the sale manager saying he was already a mechanic before I even lived ,but he couldn’t explain how the original rear brake rotors would be in a 50% condition if the car has over 100k already . Maybe this is normal and the problem is with me , but imagine I drove hours to see the car and need to become as disappointed as I left the place yesterday . They said I should not worry , because they will sell the car to someone else easily . Right after the figured that I know about cars “a bit” I felt like they are doing a favour to let me walk around the car acting like I am wasting their time. Such a negative experience . This is a very difficult time for all the businesses including car dealers as well . Hope this review to find its attention to do better in the future . CLEAN CARFAX MEANS NOTHING ! More
by Tomi Gara
Employees Worked With
I don’t remember the manager’s name
May 18, 2021
Waited for 2+ hours to get an oil change and a new battery. After waiting over 2 hours I was told the part is not in stock and had to come back. Also, $300+ For a battery replacement and $130 for an o battery. After waiting over 2 hours I was told the part is not in stock and had to come back. Also, $300+ For a battery replacement and $130 for an oil change. Go anywhere else but here. More
by F Pfaff
Employees Worked With
Debbie
March 12, 2021
I received an invitation to come to the dealership to see the race car Pfaff Porsche Besides seeing the vehicle I had a chance to meet wonderful people working for this dealership. the race car Pfaff Porsche Besides seeing the vehicle I had a chance to meet wonderful people working for this dealership. More
by carexpert
Employees Worked With
Eric Scott and Debbie Fata
March 06, 2021
I had a wonderful experience. Fred Care helped greatly and I received the vehicle with new tires and brakes which was an added bonus. The price was great as well on the used Nissan Rogue. and I received the vehicle with new tires and brakes which was an added bonus. The price was great as well on the used Nissan Rogue. More
by Thompss
Employees Worked With
Fred Care
September 01, 2020
Purchased 2013 Audi S4 from these guys online and when I went to pick it up it had a transmission issue. When mentioned to them they never mentioned the transmission issue and I wanted my money back they re went to pick it up it had a transmission issue. When mentioned to them they never mentioned the transmission issue and I wanted my money back they refused. They then called me on a conference call and started making threats to meet them "anywhere, any place". I am shocked at this type of customer service and friendliness from this dealership. The one guy who made the worst threats he works at McLaren Toronto where this car was being stored. All owned by PFAFF. Saw a bunch of used cars stored behind there and it seems they wholesale cars behind the McLaren building and boy do they not tell you about major issues. Crazyness. You get better treatment from Chrysler and Chevrolet dealerships. More
by Soldmealemon
Employees Worked With
Chris Belear, Billy Vervitas
August 17, 2020
Today (Monday) I went to Pfaff VW to buy some items from Parts Dept. I had the pleasure to meet Greg Reinfenstein ,the Parts Dept.Mgr. He was very professional, friendly and very helpful. He answered to Parts Dept. I had the pleasure to meet Greg Reinfenstein ,the Parts Dept.Mgr. He was very professional, friendly and very helpful. He answered to all my questions and he took care of everything I needed. Employees like him retains the customers and makes customers coming back to the dealer for service ,parts and buying cars. I wanted also to see my salesperson but unfortunately he moved to another place. It is nice to see that this dealership has top notch employees. Good staff keeps and grow the business. Thanks More
by carexpert
Employees Worked With
Greg Reifenstein--Parts Dept.Mgr.
