Volkswagen of Newmarket

First time buyer Found a used car online at this dealership. Was so impressed by entire experience when purchasing it. Sales rep , Chris Caldwell was so informed, prof Found a used car online at this dealership. Was so impressed by entire experience when purchasing it. Sales rep , Chris Caldwell was so informed, professional and very ewsy to deal with. From the test drive to purchase, we were confident with the entire process and staff at the dealership. Highly recommend Chris and Pfaff! More

Best Service Team! I went in for the Spring tire swap & oil change, then found out I didn’t need the oil change for another four months! The Newmarket Pfaff Administr I went in for the Spring tire swap & oil change, then found out I didn’t need the oil change for another four months! The Newmarket Pfaff Administration and Staff treats all their Clients as if they are the only one on the premises. I also love leaving the premises with a sparkling clean car. Thank you! More

Thank you for the great experience! We had a wonderful experience at Pfaff Volkswagen in Newmarket! Chris Ferraro was great to deal with. He is friendly, patient and very informative. He We had a wonderful experience at Pfaff Volkswagen in Newmarket! Chris Ferraro was great to deal with. He is friendly, patient and very informative. He really made the experience enjoyable. Chris came recommended to us from a neighbour and we are excited to pass along his name to others! Michael Santacroce in Finance and Samantha Valvona at the front desk were also great to deal with! This dealership definitely has a great vibe, everyone is very approachable and helpful! This was our first Volkswagen purchase and we look forward to dealing with Chris and everyone else at Pfaff Volkswagen Newmarket in the future! Thank you for everything!!! More

Ignition key lock I scheduled my appointment in Pfaff Dealership to fix my car ignition lock which was problematic to shut down or start the engine. One day I spent hou I scheduled my appointment in Pfaff Dealership to fix my car ignition lock which was problematic to shut down or start the engine. One day I spent hour to shut down the engine and I called Pfaff as an emergency to fix it. In couple of hours I delivered my car and in couple hours it was perfectly fixed. They drove my wife from home to dealership to pick up the car. This is what the service means. Excellent job and excellent service. Thank you. More

Best purchasing experience The best buying experience I have ever had.karoline was not pushy answered all questions and was not a shifty salesperson.we will be back The best buying experience I have ever had.karoline was not pushy answered all questions and was not a shifty salesperson.we will be back More

Five Thumbs Up (Is that even possible?) Mike Hinton was my salesperson. This was my second purchase from this dealership, and from Mike in particular. I am very pleased with the whole ex Mike Hinton was my salesperson. This was my second purchase from this dealership, and from Mike in particular. I am very pleased with the whole experience I had. Mike was courteous, helpful, knowledgeable and always willing to answer all of my questions to my complete satisfaction. I would have no hesitation in recommending your dealership and vehicles, and Mike, to any friend or family member who wishes to purchase a vehicle. Thank-you Mike! More

repair Great service, the team is very knowledgable and friendly. As well, that service centre was impeccable clean and well kept. I will defiantly come back Great service, the team is very knowledgable and friendly. As well, that service centre was impeccable clean and well kept. I will defiantly come back to this location More

Excellent service department I bought my 2013 tdi Golf wagon elsewhere, but have had it serviced by Pfaff in Newmarket since new. I've always been treated fairly and respectfully I bought my 2013 tdi Golf wagon elsewhere, but have had it serviced by Pfaff in Newmarket since new. I've always been treated fairly and respectfully and everyone in the service department carry themselves in a professional manner. I've never once felt that I'd been overcharged or taken advantage of. As my tdi is going to be returned due to the diesel emissions issue, I'll likely be going to another brand (for other reasons). I know I'll miss the service that I've received at Pfaff Newmarket. Besides the people, the dealership and waiting area are beautiful and I can schedule my appointment online if I wish. For the record, I don't work for Pfaff or have any close friends or family members there. I've owned many new cars in my life and I've never been served this well at any dealership. More

Excellent service department I bought my 2013 Golf wagon tdi elsewhere simply because I got a better deal on my trade, but I've done all my service at Pfaff Newmarket. I have not I bought my 2013 Golf wagon tdi elsewhere simply because I got a better deal on my trade, but I've done all my service at Pfaff Newmarket. I have nothing but praise for the service department. I've always been treated fairly and they've been up front about everything. Their waiting area is comfortable. Everybody is friendly and professional. I've owned dozens of cars from several manufacturers and Pfaff's service is the best by far. I'll be returning my Golf because of the emissions issue but I'll be heading to Ford to get an F150. I'm sure I'm going to miss Pfaff service. More

Do not care 5 months was waiting for suction pump recall with no result. Every time the same answer - no parts. All my colleagues finished this recall long time a 5 months was waiting for suction pump recall with no result. Every time the same answer - no parts. All my colleagues finished this recall long time ago at the Pfaff dealership, so parts were available. I made many phone calls to book an appointment with no success. I asked to call me when the parts are available, no phone calls. They are friendly and polite, one problem only - absolutely don't care... More