Volkswagen of Newmarket | Page 3

Staff was able to answer questions. Friendly atmosphere and clean showroom. Helpful in keeping me up to date. Friendly atmosphere and clean showroom. Helpful in keeping me up to date. More

Amazing, friendly and welcoming staff. Had the opportunity to work with both the sales (Mark Mehraban and Logan MacArthur) and service (Chloe Trinh and Mike Schmidt) staff. Highly reco Had the opportunity to work with both the sales (Mark Mehraban and Logan MacArthur) and service (Chloe Trinh and Mike Schmidt) staff. Highly recommended! More

Great experience on the purchase of my new GTI. Sales process and delivery were very professional Sales process and delivery were very professional More

I had an excellent experience from beginning to end during the purchase of a new Golf R during the purchase of a new Golf R More

Lovely dealership with incredibly friendly staff, impeccable cleanliness and just overall really great and welcoming service. I am a repeat customer with now my second Atlas from VW of Newmarket, an impeccable cleanliness and just overall really great and welcoming service. I am a repeat customer with now my second Atlas from VW of Newmarket, and I couldn't be happier. Special huge shoutout to Dwayne for a very pleasant transaction from beginning to end! We traded in our old Atlas and leased the new 2025 Atlas in the process. We got a very fair price, and as returning clients felt very appreciated. Also a very big thank you to Stephanie for her involvement in the transaction, and making us feel like the valued clients. More

What a great experience from beginning to end! No pressure but rather they took the time to listen and were SO helpful. Great team and special thanks to Jonathan Muir! If you're in the market for No pressure but rather they took the time to listen and were SO helpful. Great team and special thanks to Jonathan Muir! If you're in the market for a great new car; check this dealership out!! Thanks! Love my new Taos! More

The service department is excellent . Anne Marie was in contact with me and were quick to update me. Great customer service! Anne Marie was in contact with me and were quick to update me. Great customer service! More

We recently purchased a 2023 Audi Q7 from this dealership and have been extremely disappointed with the entire experience. Within a week of owning the vehicle, we discovered a large squirrel nest in the engi and have been extremely disappointed with the entire experience. Within a week of owning the vehicle, we discovered a large squirrel nest in the engine, causing extensive damage. This was particularly surprising given that we had parked the car securely in our garage and only had it for a short period. The nest appeared well-established, indicating it had likely been there for weeks or even months, and was made of hay-like materials not found in our neighborhood. When we brought this issue to the dealership's attention, they dismissed our concerns and claimed that the damage must have occurred while the car was in our possession. This response was both frustrating and unreasonable, given the circumstances. Additionally, the time the vehicle spent in the garage for repairs caused significant disruption to our daily lives. We had to arrange alternative transportation for work and other responsibilities, incurring unexpected expenses and considerable inconvenience. The stress and anxiety from this situation were substantial, and we expected more support and understanding from the dealership. While the dealership did eventually show willingness to come to a resolution, it only happened after a ton of back-and-forth communication and persistent baggering on our part. This prolonged process was exhausting and should not have been necessary for what should have been a straightforward resolution. To add to our frustration, there was considerable difficulty even with simpler issues like obtaining floor mats, which should have been easily resolved. Overall, our experience with this dealership has been highly unsatisfactory, and we cannot recommend them based on the lack of accountability, poor customer service, and the considerable distress and inconvenience we have endured. More

Unethical and immoral, Michael Schmidt and Brendan Cudmore are Liars! They had my car in for warranty work for 19days and now they say it is ready!! Well, I got in and the clutch was on floor. They br Cudmore are Liars! They had my car in for warranty work for 19days and now they say it is ready!! Well, I got in and the clutch was on floor. They broke my car intentionally to get money out of me...it ain't happening. AVOID More

Avoid this VW dealership they are unethical and unprofessional. They first stated they would refund my deposit due to the deal cancellation then they reneged. The sad part is that my family and I h unprofessional. They first stated they would refund my deposit due to the deal cancellation then they reneged. The sad part is that my family and I have purchased many cars from Pfaff VW/Audi over the years. They would rather tarnish their reputation and forfeit future purchases for a gain of a few hundred dollars instead of refunding the deposit. One thing I am certain of is that my next auto purchase will not be with Pfaff and any of their subsidiaries. I have purchased from numerous VW dealerships across the GTA and southern Ontario over the past 30 years and will be more than happy to recommend alternatives to Pfaff - feel free to contact me. Caveat emptor!!!!! More