Volkswagen Waterloo

Wonderful car buying experience. The employees at VW Waterloo are professional, honest, sincere and knowledgeable. This, combined with a lovable product range and options to chose fro The employees at VW Waterloo are professional, honest, sincere and knowledgeable. This, combined with a lovable product range and options to chose from, makes a wonderful car buying experience. I may be hooked on VW Waterloo for the rest of my driving life. More

VW Waterloo - You can trust! I am a international university student, and I just bought my first car, Tiguan from VW Waterloo. Actually I was really concerned about the professio I am a international university student, and I just bought my first car, Tiguan from VW Waterloo. Actually I was really concerned about the professional specifications of the vehicle. However, Robert is really a great man that you can trust, and I am always appreciate his kind service and introduction! The most important thing is that he really cares about what you want and try his best to satisfy you. So, if any of my friends want to buy a vehicle from VW, I won't hesitate to recommend them VW Waterloo! More

2014 Tiguan This is the 5th VW I have purchased from this dealer since 2004 and it wont be the last. I have nothing but good things to say about the brand and th This is the 5th VW I have purchased from this dealer since 2004 and it wont be the last. I have nothing but good things to say about the brand and this dealership. Rob Vagacs is a great guy to deal with, very friendly and knowledgeable. He has a passion for the VW brand that shows. More

2014 Jetta I purchased a 2014 Jetta from Volkswagen Waterloo and found Robert Vagacs a pleasure to deal with. He was very knowledgeable, friendly, and explained I purchased a 2014 Jetta from Volkswagen Waterloo and found Robert Vagacs a pleasure to deal with. He was very knowledgeable, friendly, and explained all my options to make the purchase a painless experience. In the absence of Robert, James and the other sales staff were also very friendly and helpful, and able to answer all my questions to finalize the purchase. I look forward to driving my first Volkswagen and would recommend this dealership to anyone in the future. bspitz More

Nothing short of phenomenal!!! Robert was a joy to deal with. He found me the car I wanted at a very reasonable price. Most importantly, he seems to be a genuinely good and honest Robert was a joy to deal with. He found me the car I wanted at a very reasonable price. Most importantly, he seems to be a genuinely good and honest person, and was understanding of my foibles as I went through the car buying process. Having dealt briefly with Mike and Justin when Robert was not available, I am impressed with the whole sales team and at all times felt like they were trying to find the right vehicle for me. If you are tired of dealing with stereotypical “car salesmen”, give VW Waterloo a chance. Once I was ready to make the purchase, James expertly guided me through the financing and options. I am an extremely happy Passat TDI driving VW Waterloo customer! Thanks Robert! More

New VW Jetta I purchased a 2014 Jetta from Rob Vagacs and had a great experience. Rob is a really friendly and knowledgeable salesman and is not at all pushy, whi I purchased a 2014 Jetta from Rob Vagacs and had a great experience. Rob is a really friendly and knowledgeable salesman and is not at all pushy, which was a relief given the number of bad experiences I'd had at dealerships. In fact, everyone at the dealership was extremely friendly and helpful, and at times were willing to go out of their way to accommodate me. James Sellner was also very helpful throughout the process. When I went to pickup my car the weather was overcast, and so they moved the car into the showroom for me so that it'd be clean and spotless upon pickup. I was really impressed with this dealership having visited probably 15 others in the tri-cities while shopping around, and would definitely recommend them to anyone looking to purchase a vehicle. More

Great Service! Rob was very friendly, knowledgeable and patient while helping me choose a VW that met my criteria. I'm very pleased with my 2014 Jetta and look forwa Rob was very friendly, knowledgeable and patient while helping me choose a VW that met my criteria. I'm very pleased with my 2014 Jetta and look forward to dealing with Waterloo VW in the future. More

Amazing Sales Rep/Team and dealership We've used this dealership before and didn't hesitate to visit when we decided we were purchasing another Jetta. Rob Vagacs made us feel extremely c We've used this dealership before and didn't hesitate to visit when we decided we were purchasing another Jetta. Rob Vagacs made us feel extremely comfortable from the very minute we walked in. He is knowledgeable and professional. Rob understood what we were looking for and never once made us feel pressured as other Sales/dealerships have in the past. Jamie Sellner was enormously helpful and walked us through the financing with ease. Thank you so much VW Waterloo...you have a terrific team (these two employees in particular!) - don't change a thing! More

Easy Peasy Mike found the exact car we wanted on the lot - a used car that might as well have been new! Once we told him what we were looking for, he got right Mike found the exact car we wanted on the lot - a used car that might as well have been new! Once we told him what we were looking for, he got right back to us, meeting every need we had. The process itself could not have been any easier. Mike was so relaxing to work with and put us at ease with the big purchase we were about to make. Mike will DEFINITELY be seeing us again when we replace our other vehicle. Thanks for all of your help Mike!! More

Best dealership I've ever been to I honestly can not say enough good things about this dealership. I frequently recommend this dealership if the topic of conversation arises. Approxi I honestly can not say enough good things about this dealership. I frequently recommend this dealership if the topic of conversation arises. Approximately 7 years ago I purchased a pre-owned certified 2003 GTI 1.8T from this dealership. Not only has the car out performed my expectations, but the service and parts counter at this dealership is incredible. I do a lot of my own service on the car, and am always impressed with the knowledge and free advice I can get from the parts counter. Not to mention I've never had to wait more than a day for parts to be available. When buying parts they will often inquire about the job I'm performing on the car and mention clips or seals and fasteners for the job that may need replacing that I hadn't necessarily considered. When replacing the timing belt/water pump I was even able to purchase an aftermarket, made in Germany, cast iron impeller water pump from this dealership. When the job is beyond my capability or desire to do, the service here is excellent. Explaining any options there may be in the service job, and recommending logical preventive maintenance items that would be cost effective to perform at the same time. I've always been pleased with the work I've had done here. I've dealt with other (non-volkswagen) dealerships in the past for service, only to inspect the work later and find sub par workmanship or even damage to components surrounding the area worked on the car. During the pre-owned certified warranty period I had the car in for a few electrical items, quite a bit of front suspension work, exhaust flex pipe (which is one piece with the catalytic converter), heated mirror glass, window switches, possibly some other things, completely hassle free. The flex pipe job alone would have been over $1000 due to the cost of the part... Again, completely hassle free. The salesman I bought the car from initially no longer works at this dealership, but I do remember being able to negotiate some cosmetic repairs to the car, as well as a new rim that was badly curb marked. I HIGHLY recommend this dealership. More