This dealership doesn’t even deserve a one star!! Back in
December I was in urgent need of a new vehicle. I was only interested in purchasing A Nissan Quashquai that was IN STOCK . After calling six dealersh
December I was in urgent need of a new vehicle. I was only interested in purchasing A Nissan Quashquai that was IN STOCK . After calling six dealerships, I spoke to Carly at this dealership who told me he had a white Quashquai ( my preferred colour) in Vancouver that he could get brought over to their dealership by beginning of January. On December 18 I went to meet him and his sales manager Andrew to negotiate a deal. It was obvious to them that I was very inexperienced about cars and I feel that they took advantage of that. First Andrew only offered me $500 for my trade-in saying it was scrap, knowing that wasn’t true I did raise it to $1700 but with great difficulty. Also I was very clear with Carly that I needed the vehicle no later than mid January and he reassured me that it was in Vancouver and it was simply a matter of having it driven over to Ontario. I also mentioned I wasn’t interested in any extras like rust proofing, extended warranties and he told me not to worry it was all included in the price of the vehicle . After over an hour of negotiating back-and-forth I was rushed into signing the contract without going over every single line with me step-by-step. Carly also said he would throw in winter mats. Well to my surprise on January 15 the vehicle still hadn’t arrived being told twice that it would be in “next week“. Finally the sales manager Ray called me back to tell me it was more likely the end of January that’s when I got suspicious. After asking him a series of questions and checking my contract I realized that I had made a BIG mistake working with this dealership.. not only did they add all the extras I told him I didn’t want, charging me for winter mats that Carly told me he was giving me for free, I found out that there was no car in Vancouver, in fact it wasn’t even built yet! Both Carly and Andrew lied to me about so many things and they didn’t even have courage to apologize to me. Andrew just kept making excuses and tried to offer me “solutions “ to keep my business. There is so much more that I don’t have time to share with you all, but I made it very clear to him that I had lost trust in his dealership, they lied about The existence of the vehicle I had purchased, they added things to my contract I specifically told him I didn’t want and that’s why I wanted my deposit back. I did get my full deposit back two weeks ago but not without Andrew continuing to pitch me till the last second.My mistake was that I was gullible and should’ve never signed a contract I didn’t fully understand. The great news is that a week later I bought a white Quashquai from Stouffville Nissan , saved over $8000 on the deal because they didn’t add any extras, gave me free winter Matt’s because they actually listen to me ! and best of all they offered me $2500 on my trade-in after putting it in a live auction! This small and welcoming dealership has an amazing GM and HONEST sales staff that truly care about building long term relationships with their customers. That being said , I give BIG 👎 to Village Nissan, shame on you for caring more about putting money in your pocket than building honest relationships with your customers. !!