Horrible, horrible, service. Most likely the worst in Winnipeg.
The complimentary car wash which they offer you when you get your vehicle serviced, most of the time doesn't get done and when you enquire about it you are informed it isn't guaranteed to be done even though they ask you. When you question them on it they offer you a free vehicle detailing on your next visit which is a sad attempt at washing the outside of your vehicle.
The service department has 0 communication skills. It took them almost 3 months to see if they could get an appearance issue with the vehicle warrantied by Mistubishi, which was denied, and they service rep couldn't even be bothered to call me to tell me that. I had to call multiple times to find out what is going on with the claim and the answer I received was I will call you when I get an answer. Did they call NO the didn't. I called them and the service rep stated that he thought he sent me an email regarding the issue. The 3rd party diamond warranty they sell is worthless because they will place the blame on the manufacturer, then the manufacturer will say it is out of their control and it is your fault.
Vehicles are never ready on time. Shuttle service is good when they remember to call you to pick you up at the desired time.
Having purchased multiple Mitsubishi from this dealership and having them serviced here, I can say that this dealership has gone down hill. From exceptional service in late 2012- mid 2014 it has been gone down hill. I am not sure what is happening with the service department but I can only guess that Dealership owners don't care about their customers and are only concerned about making money.
I wouldn't recommend this dealership to my worst enemy and will never be going there again. Looks like I will be trading in my vehicle to another manufacture where they treat their customers with respect.