Vickar Community Chevrolet

Lack of Service progress The service department did not provide me with the service progress. My appointment was for 8:30 am, however, the issue wasn’t looked at until 1:30. T The service department did not provide me with the service progress. My appointment was for 8:30 am, however, the issue wasn’t looked at until 1:30. The salesman, who sold me the vehicle, saw me waiting for my vehicle and took it upon himself to check on the progress and told me that there was only one serviceman to fix my vehicle and that it was going to be another 2 hours before it was looked at. He arranged for me to have a loaner vehicle A’s I’d already been waiting for 3 hours. Had I been told that the vehicle wouldn’t be looked at until the afternoon, I would have made other arrangements. Kudos to the salesman for doing more than just sales...he looked after the customer. I will be returning as something needs to be re-set, according to the person who did a telephone survey earlier this afternoon. More

Crank seal I got my car in fairly quick and Ryan was very nice and I waited for the car at the dealership while it was being repaired . It didn’t take too long a I got my car in fairly quick and Ryan was very nice and I waited for the car at the dealership while it was being repaired . It didn’t take too long and service went well. More

To upgrade our lease with a new 2018 Equinox We were greeted and welcomed for our appointment by Nigel Chapil who showed us the vehicles with an expertise and knowledge that we understood very we We were greeted and welcomed for our appointment by Nigel Chapil who showed us the vehicles with an expertise and knowledge that we understood very well. Our experience with Rocco Tummillo was excellent and thorough financial explanations. We were introduced to Roman Banias in the Parts and Accessories Department. Overall our experience was friendly and informative. We have been customers at Vickar Community Chevrolet since 1990. More

Painless Oil Change Experience Arrived 15 minutes early for my oil change appointment at Vickar Chevrolet on Regent. Graham met me in the oil change facility and showed me the way t Arrived 15 minutes early for my oil change appointment at Vickar Chevrolet on Regent. Graham met me in the oil change facility and showed me the way to the waiting room and proceeded to get the pertinent information from my vehicle and get the work order made up. Graham noticed that I had never had my tires rotated and suggested it was time with 25,000km the on them. As the technicians were doing the 15 point inspection found the engine and cabin filters where in need of replacing. Graham kept me informed of the progress of the service being completed on my vehicle and had the work completed in approximately 30 minutes. Graham's great customer service skills made the oil change experience painless. Thanks Graham!!! and GO! JETS!GO! More

Repairs to heat sensor and suspension. The work was well explained before it was well done. But it took longer than expected. I arrived at 8:45 AM and left at noon. The work was well explained before it was well done. But it took longer than expected. I arrived at 8:45 AM and left at noon. More

Oil change Overall a great experience. Quick service they rinsed off my car which was nice. Answered all my questions. Nice sitting area. Clean environment. Good Overall a great experience. Quick service they rinsed off my car which was nice. Answered all my questions. Nice sitting area. Clean environment. Good customer service. More

Fast & knowledgeable My vehicle was checked thorough & were quick. I took it in for a spring check up & they gave good advice. I love Vickers is the best. My vehicle was checked thorough & were quick. I took it in for a spring check up & they gave good advice. I love Vickers is the best. More

First oil change The staff was very friendly and the job was done in a timely matter I would send prople here for their fast lane oil changes The staff was very friendly and the job was done in a timely matter I would send prople here for their fast lane oil changes More

In and out They honoured my appointment time. Tire change was handled professionally - tires wrapped and loaded. Waiting area was pleasant with TV and paper and They honoured my appointment time. Tire change was handled professionally - tires wrapped and loaded. Waiting area was pleasant with TV and paper and beverages..Thanks More

Fast Lane = Great! Love the new (finally open!) fast lane; got my oil changed and winter tires off in no time. Plus they washed my car at no charge! Love the new (finally open!) fast lane; got my oil changed and winter tires off in no time. Plus they washed my car at no charge! More