Vancouver Volkswagen

Updated my review. Clarkdale took care of the issue and stood behind their promotions and reputation. Todd Martin went the extra mile to make sure I was happy and reinforced my positive experience in deal stood behind their promotions and reputation. Todd Martin went the extra mile to make sure I was happy and reinforced my positive experience in dealing with this dealership. I really appreciated the follow up phone call to fix my problems and make things right. More

After a terrible customer service experience at another Volkswagen dealership, I was very happy to receive customer service that went above my expectations. Sara was very friendly and helpful. She found me Volkswagen dealership, I was very happy to receive customer service that went above my expectations. Sara was very friendly and helpful. She found me the car I really wanted. Katherine was amazing at making the payments work. When I arrived to pick up my new car, it was all detailed and ready for me. Sara went over every feature with me. Thanks for a fun car buying experience! I love my new golf!!!! More

We've given a 'great' review because Adam the salesman,and the other staff, provided all the information about the vehicle we needed plus the personal attention we wanted. salesman,and the other staff, provided all the information about the vehicle we needed plus the personal attention we wanted. More

Our dealer was David Yin, he gave us a great deal for our brand new 2012 Passat, we beat the price we had gotten from Surrey and he had better service than the other dealership we had visited. Thanks, Jas brand new 2012 Passat, we beat the price we had gotten from Surrey and he had better service than the other dealership we had visited. Thanks, Jas More

Just had a terrible experience with Clarkdale service. I leased my Volkswagon Rabbit in 2008 and have been a loyal service client at Clarkdale VW ever since. On Monday while driving on an extremely steep hi leased my Volkswagon Rabbit in 2008 and have been a loyal service client at Clarkdale VW ever since. On Monday while driving on an extremely steep hill my clutch suddenly burnt out. VW apparently only covers the clutch for first year so after 3 years and 60 000 km I have to replace my clutch "due to wear and tear". I learned to drive standard on my family's Ford and Honda vehicles and we had those cars for years without an issue. The final bill is $2500 and Clarkdale initially offered me 5% off and then after much negotiation, 15%. I suppose they're more interested in making profits in the short term rather than budge on the cost of the part or their labor to keep a customer for the long haul. In this economy I'm suprised they're so willing to loose a client. I will not be leasing or buying a VW again and I'll most definitely not be recommending VW or Clarkdale. More

My new VW GTI 2011 is DELICIOUSLY GOOD and Customer Service (Adam Niblock & Sara Nowak & Cyndy Stone & all Team from Clarkdale Volkswagen) is as well DELICIOUSLY GOOD ! Service (Adam Niblock & Sara Nowak & Cyndy Stone & all Team from Clarkdale Volkswagen) is as well DELICIOUSLY GOOD ! More

Michal was a fantastic sales rep. I had done my research via Clarkdale's online inventory of pre-owned cars to find the one I wanted. Going into the dealership I knew exactly which car I wanted to check out via Clarkdale's online inventory of pre-owned cars to find the one I wanted. Going into the dealership I knew exactly which car I wanted to check out. Michal was prompt to greet me and within minutes we were on the lot checking out the car. During the test drive, I knew right away I wanted the car, so I chatted with Michal and was upfront about my worry that with my credit issues I had in my early 20s I may have trouble securing financing. Even with this hurdle, she did not lose enthusiasm or interest in selling the car to me. She was very professional and courteous regarding the issues and reassured me that herself and the dealership would do everything they could to get me into the car. This positive attitude and genuine desire to help make it work, was a huge positive for me - right off the bat. Once we got back to the dealership, she briefed Cyndy Stone in the finance department and asked her to do what she could to make things work. Cyndy was another person on the Clarkdale Volkswagen team who was an absolute pleasure to deal with. Even with the challenges I had, she did everything she could to not only secure the financing I needed but also was able to get a great interest rate on the car. She was friendly, accommodating and explained step-by-step how we were going to make it work. Thanks to the great work by these two individuals and the rest of the Clarkdale team I worked with, I was on my way in my new VW that day. Couldn't have been happier. Was one of the best car shopping experiences I've ever had and I will certainly be back when its time to buy a new car. Absolutely top-notch staff and service. More

I have owned a 2 VW in the past, and after my husband crashed my Jetta TDI, which was from Clarkdale too, I came in just to browse at the new Golf Wagon. I was extremely impressed with Adhams' knowledge crashed my Jetta TDI, which was from Clarkdale too, I came in just to browse at the new Golf Wagon. I was extremely impressed with Adhams' knowledge of the cars & the diesel engines. I know my cars, and this was the first time that the Sales guy knew more than I did. Being a woman, the sales guys always assume I don't know much and can be condescending, but this was not the case. I still shopped around to VW in Surrey & Richmond, but came back to Clarkdale cuz I trusted & respected Adham's knowledge & because I had had great service with my past Jetta. I came in for a test drive with Lucas and he was great, that I ended up buying the car that day. Thanks you Lucas, Adham & Christina. You were all awesome! More

I was very happy with our deal.We made the deal over the internet and the telephone,once we had reached an agreement over the phone I was told that that was the deal.I was a little worried about going to th internet and the telephone,once we had reached an agreement over the phone I was told that that was the deal.I was a little worried about going to the dealer (WE live on Van. Island),and was assured that we would not browbeaten and ground up for more money.We caught the early fairy and were at the dealers buy 9:00 o clock we left the dealers at 10:00 o clock,with are new car and had a very good purchasing experience.Probably the best car buying experience I have ever had.They kept everything very simple and kept there word and I would recommend them to anybody.Thanks Clarkdale for everything.p.s.also wanted to say thanks to Sara for all her help.R&C More

Sara from the get go had so much information about the vehicle i was interested in. When we went for the test drive she answered everything i asked honestly. Allowed me to do everything i wanted to accomp vehicle i was interested in. When we went for the test drive she answered everything i asked honestly. Allowed me to do everything i wanted to accomplish on the test drive. She got me to the payment that i could afford which was my biggest thing coming in. Her passion for vehicles shows in her work ethic. Thanks again Sara More