Vancouver Volkswagen

Splendid Experience on Replacement of My Tire I must say that I had a pleasant experience dealing with the Serviceman, Jens Eggers. Rushing to work, leaving from work to run errands, go to my mee I must say that I had a pleasant experience dealing with the Serviceman, Jens Eggers. Rushing to work, leaving from work to run errands, go to my meetings and appointments without a vehicle was the most difficult thing that I've ever encountered lol. I would probably say frustrating and time consuming? Regardless, patience is a virtue. Because I would consider myself somewhat of a car blonde, he was very competent and clear on what had to be done with my tire, I wasn't taken advantage of, I didn't pay for any extras and he even gave me a free vacuum service, which I still yet need to book an appointment for. Oh wait, and a free pair of signature Volkswagen mittens to make up for all the times I kept on coming back and fourth. Very satisfied and a happy camper!!! I love my Volkswagen 2015 Golf :O) Thank you. Blessings, Winnie Lam More

Good purchaing experiecne with VW It's a nice experience to purchase my first car at Clarkdale Volkswagen. Billy Tse and Christina are the people who helped me the most, especially Bil It's a nice experience to purchase my first car at Clarkdale Volkswagen. Billy Tse and Christina are the people who helped me the most, especially Billy. He is very warm-hearted, friendly, paticient and professional. His expertises helped me chose the right car for myself. If I have friends who want to purchaing cars, I will definately recommned them to Billy. More

Clarkdale cares for its customer service! I've done two of my services at Clarksdale. Although on both incidents the complimentary car wash was not given(Once perhaps because I looked like I w I've done two of my services at Clarksdale. Although on both incidents the complimentary car wash was not given(Once perhaps because I looked like I was in a rush). The customer service rep Sonia who followed up with their service was quick to respond to my compliants. And upon informing her with this experience, she took time to call me and show their superb customer service! This is the first time writing a review for any company, but sincerely appreciate companies that have great customer service. Clarkdale cares about customer satisfaction which makes them trust worthy to deal with :) More

Customer service skill required You need to understand customer's need with deep thoughts otherwise you will miss out customer's satisfaction. I've used Clarkdale dealershop for 3ye You need to understand customer's need with deep thoughts otherwise you will miss out customer's satisfaction. I've used Clarkdale dealershop for 3years with great satisfaction but I've been very disappointing at their careless customer treatment from my last visit and their follow up service. I would find other dealer shop. More

Overall great experience! Great experience purchasing my new vehicle. The only bad experience I had was with the older lady who in the finance office who I found to be pretty c Great experience purchasing my new vehicle. The only bad experience I had was with the older lady who in the finance office who I found to be pretty condescending and rude. She was very pushy, nosy, and talked to me like I was a child. The actual lady who processed my purchase (I think her name was Kristine-she was training) was wonderful!! The service she gave me was outstanding. If it was not for her, I am not sure I would have rated my experience so high. Kong and Trevor were great, but she pushed it over the edge. The gentleman who did my car insurance was also fantastic. My experience would have been perfect if it were not that the lady in the finance department...shame. More

Glad for Having Chosen Clarkdale It has been one and a half year since I purchased my car with Brad at Clarkdale, then I went for services twice after the purchasing. It has been a g It has been one and a half year since I purchased my car with Brad at Clarkdale, then I went for services twice after the purchasing. It has been a great experience every time. The staff are super friendly in a very professional way. They greeted me with smile, offered options of transportation, answered my questions efficiently and explained everything they've done in the end. With their help, I always know what to expect next with either the car or the services. The environment was also clean and considerate, which allowed my waiting time to be productive. Before I left I asked for a quotation for installing something I needed, and Jens got back to me from his manager promptly on the same day. Special thanks to Jens who has been helping since the beginning(2013) - when my 2013 Beetle Fender Edition was fairly new, and he always makes sure he learns the manual book before I do. I would recommend this dealership. More

Clarkdale the best I have bought my WV Jetta more than 3 years ago. Since that, great Clarkdale team takes care of my car. I have no questions about quality of work. W I have bought my WV Jetta more than 3 years ago. Since that, great Clarkdale team takes care of my car. I have no questions about quality of work. Well educated professionals, friendly people, good environment attract customers Special thank you to Devin Senft, he takes care about my Jetta from the beginning. Thank You Mykola. More

A very upbeat and friendly dealer. Purchasing a vehicle with Billy was a great experience. He was clear and informative; providing me with all the crucial information that I needed to m Purchasing a vehicle with Billy was a great experience. He was clear and informative; providing me with all the crucial information that I needed to make my purchase. He was consistently responsive and helpful in answering any questions. His friendly and down to earth personality did not make me feel pressured into buying the vehicle, which is a crucial factor when car shopping. Unlike other dealers, a lot of the pricing and finalizing of the purchase had to be made through the manager, Trevor. So, be prepared that your sales agent might not be able to provide you with the final numbers. Fortunately, Trevor was also very clear and upfront with the finalization process. His professional manner was greatly appreciated. More

Overall Experience & Great Financing Help I recently purchased a VW Tiguan from Clarkdale and from the initial test drive to picking up my purchase I was more than satisfied. Christina & Cin I recently purchased a VW Tiguan from Clarkdale and from the initial test drive to picking up my purchase I was more than satisfied. Christina & Cindy in finance went above and beyond to help me find financing to purchase my vehicle. They took all possible steps to ensure I found what payment plans would work for my situation and committed to provide guidance throughout the finance term. Clarkdale as also taken the time to follow up not once, but twice in the week of purchase to ensure I have everything I need to enjoy my new vehicle. I would definitely recommend the team at Clarkdale! More

Overall excellent experience Excellent experience with overall delivery, setup, financing, and every little detail in between and the staff are willing to help and offer you a gre Excellent experience with overall delivery, setup, financing, and every little detail in between and the staff are willing to help and offer you a great price at the same time. More