Vancouver Volkswagen

Excellent service I just bought a 2016 Golf and left feeling very satisfied with the service of Clarkdale and of course my car! Will sold me my car and he was extremely I just bought a 2016 Golf and left feeling very satisfied with the service of Clarkdale and of course my car! Will sold me my car and he was extremely helpful and knowledgeable about the cars. He always got back to my inquiries/questions quickly and overall provided premium service to me. He also made sure to give me the best deal. If you're looking for a Volkswagen, this is where you should go! More

Clarkdale demonstrates Integrity This is our second purchase at Clarkdale. That says something. The sales team proved diligent in providing for a win-win negotiation in the trade- This is our second purchase at Clarkdale. That says something. The sales team proved diligent in providing for a win-win negotiation in the trade-in valuation on our 2009 MK 5 GTI for a new 2015 MK 7 GTI. Management's knowledge of both our 2009 MK 5 and the new 2015 MK 7 made for a constructive and professional discussion, beginning to end. The car felt right, optimized to the various nuances discussed during the negotiation, and the deal felt right in terms of value, and with that we drove home the new GTI in the perfect "wow" frame of mind that is so important for any major new purchase. Financial Services and Insurance were excellent- seamless and efficient. The attention in the final delivery process when we picked up the new car demonstrated an unusual integrity- well done. We will look forward to many fine years on the road with this car. More

Great Experience with Clarkdale Volkswagen Kong and Adam were great to work with in selecting our new car. They helped us trade our older car for my first new car and made the process stress fr Kong and Adam were great to work with in selecting our new car. They helped us trade our older car for my first new car and made the process stress free. I was able to test drive it as many times as I wanted and they were knowledgable about all that the vehicle offers. I would recommend anyone to deal with these guys at Clarkdale. More

Excellent service I bought a pre owned GTI recently. Living in the Okanagan made it a little more difficult being so far away but Kong made it an easy transaction by pr I bought a pre owned GTI recently. Living in the Okanagan made it a little more difficult being so far away but Kong made it an easy transaction by providing as much information as possible before making the drive down. Would highly recommend Clarkdale and Kong. Thank you. More

Excellent car buying experience. My wife and I went into Clarksdale Volkswagen, knowing we wanted a new car. Right from the get go, our salesperson,Kong, was superb! He put no pressu My wife and I went into Clarksdale Volkswagen, knowing we wanted a new car. Right from the get go, our salesperson,Kong, was superb! He put no pressure on us for a sale, and was well informed on all the specs of our car. We feel Kong is an excellent salesperson, with a down to earth personality. Everyone from the Finance department, insurance department, and to the gentleman who prepped our car for us, were all outstanding! You all made it an enjoyable experience. Thank-you More

Bought a pre owner 2012 Golf It was a smooth operation. I felt well taken care of and they were kind to me. Kong has a good grasp of VW knowledge and was not pushy with making It was a smooth operation. I felt well taken care of and they were kind to me. Kong has a good grasp of VW knowledge and was not pushy with making the sale. Christina was very knowledgeable about finding the lowest interest rate for myself. More

Bought 2016 Jetta from Clarkdale My wife and I bought a new Jetta from Clarkdale in Nov. The experience we had with the sales person, the people who did the delivery run down of the c My wife and I bought a new Jetta from Clarkdale in Nov. The experience we had with the sales person, the people who did the delivery run down of the car and the "second delivery", the service department where we picked up extras and the person who did ICBC registration paperwork with us was excellent. However the finance person dropped the ball and then the dealership in general repeatedly failed to correct the problem to a point beyond poor service and which should never happen. The finance person interrupted when I was asking questions so it hard to get all the information. She mostly ignored me while focusing on wife, perhaps guessing that she would be easier to sell to. We bought the car jointly but the paperwork was mostly wrongly done in just my wife's name. Our address was wrong on the paperwork for the Extended Warranty and the Total Loss Program. There were several other miscellaneous errors such as the quoted interest rate not matching repayment plan. We were pressured to buy the optional Total Loss Program since we were not told we had seven days to buy rather than needing to make an on the spot decision. We were told that cancelling was very simple and could be done within the first two months. Once home I figured out that the Total Loss Program was over priced for the coverage it offered and we cancelled it a couple of days later. The cancellation paperwork was not sent to the third party provider for the program. I followed up one month later when the refund hadn't been sent and a second payment had been charged to our credit card and was told that it would be sorted out. Another month went by and still no refund. It turned out a cheque had been sent to the wrong address. We were told that a credit card refund had been processed and a credit would show up on our card any day. That turned out not to be true. A third month went by and still no refund. A second cheque had been sent to a second wrong address. Finally after three months a cheque arrived. During this process I was told on three occasions by three different managers including the general manager that they were going to personally make sure the problem was resolved. Each time we were just left waiting again. We had been pressured to give a five start review through being told that for VW only five stars good enough and any reason for not giving five stars should be brought to the dealership first. In the end VW sales review link we had been emailed had expired by the time the sales process was complete in our minds. More

Positive experience at Clarkdale Kong in sales was great to work with... friendly and straightforward. From my initial visit on a very busy day through to picking up my vehicle, the Kong in sales was great to work with... friendly and straightforward. From my initial visit on a very busy day through to picking up my vehicle, the customer service I received was uniformly excellent. I visited a number of dealerships while deciding on make & model and certainly experienced a few salespeople talking down to me or telling me what I should want in a car... pretty annoying to deal with as a single woman. But Kong was respectful, asked me questions and actually listened to the answers without exerting a lot of pressure. I came in knowing what I was looking for and I'm happy with the result. Cristina in finance was incredibly informative -- she's also high energy which I found a bit overwhelming given how the coverage options are presented. But all in all... got what I needed. More

Certified Pre Owned a Big Positive I cam in looking for a vehicle listed on the internet that was not actually available. Kong apologized for the mistake of having reposted the add I cam in looking for a vehicle listed on the internet that was not actually available. Kong apologized for the mistake of having reposted the add for a car that has already been sold. Unfortunately Kong was unable to help with viewing and testing other vehicles since he was involved in another sale when I arrived. He passed me on to work with Tharsan on finding a vehicle that might work. Tharsan shower us a couple of similar vehicles although they were more expensive (due to additional features that I wasn't particularly looking for). Ultimately Tharsan was able to assist me in finding a price comparable to the original car I had come in to see and along with Trevor we were able to get me into my lightly used and previously loved 2013 Jetta. Ultimately after dealing with financing where you are gently pressured into additional coverage for significant extra costs I was sent through to one of the most efficient ICBC insurance providers just off of their upstairs lounge. Within a couple of minutes my insurance was transferred and I returned downstairs where Kong was able to help me into my new car as it was Tharsan's turn to be involved with another sales meeting. Overall it was a good experience aside from a few glitches in car availability and realistically I don't think I could expect too much more from friendliness or general positive attitude of the staff on the given day I was at Clarkdale VW. More