Be careful of the charges added on by this dealership. My service before the winter I was told you could not get the lug nuts off my tires and I was going to be charged 1 hour labour plus new lug nuts. So we took our car to Canadian Tire who took off the tires with no problem. However to be on the safe side I bought new lug nuts for all the tires because I trusted your mechanics opinion. Then after one winter I brought the van in to have the all season tires which were on rims, to be put back on. They charged me $72 for bad lug nuts which had to be replaced. They said they tried calling me however I wrote the cell number for my wife wrong so they could not get a hold of us. Even though we purchased the van from you and have been coming to you for all our services and our info is on file. I realize my mistake however they could have tried a number on file before going ahead with the work which was not approved. I realize this is not a huge expense. However what was more disturbing is that when my wife spoke to Mark his resolution was to take the old lug nuts out of the garbage and replace them which he said would not be safe. Great customer service attitude. I have two Toyota vehicles and at that dealership they will never do work without authorization. They know I am a teacher and they wait until I am done teaching to call them back and approve changing anything. We bring our cars to dealerships to get that higher level service knowing we will pay more than your run of the mill mechanic. To be given alternatives like what Mark told my wife is what I would expect from a third rate mechanic shop, not a dealership which values its customers. Add to that the fact that lug nuts even those bought at Canadian Tire should last more than one winter. Also the fact that your professional mechanics could not take off lug nuts that Canadian Tire mechanics took off does not look good for you and diminishes my faith and trust in the expertise of your mechanics. By the way Canadian Tire did not charge me extra to take off the lug nuts. You were going to charge me at least an hour of labour. All that said what was most disappointing was the complete lack of respectful customer service. Since this experience we have taken our van to South Oakville Chrysler. What a difference. We were treated with honesty and respect. If you live in Burlington I encourage you to drive the extra distance to Oakville to get your car serviced by honest professionals.