We went to the dealership to look for a Van for our growing family. We were in a bit of a bind due to a breakdown of our previous vehicle, rendering it out of commission and having to purchase a new vehicle sooner than expected. The experience in looking for and ultimately purchasing our new van was very easy thanks to the help of Derek, Nadine and Mio.
Derek from sales greeted us almost immediately, and placed absolutely no pressure on us; which was greatly appreciated given our predicament. He took the time to listen to our “wish list” and took notes to make sure he didnt miss anything. He came back to us with our options and prices and explained things to us clearly. He gave my wife and I lots of time to think about our options and offered us lots of water and coffee. The negotiation process went very well with Derek working for us to get us the best price for the options we wanted (having had shopped around we truly did get a great deal.). Derek was also extremely knowledgeable about the Grand Caravan and the options that were available to us. If you are looking to buy a vehicle from Unique, make sure to ask for Derek!
Nadine and Mio assisted us with the financing, extra warranties and paperwork. Nadine took the time to explain to us all of our options and didnt try to “upsell” us anything we didnt need or want. She explained the packages to us and why or why not they would be of any benefit to us. Nadine kept in contact with me from the time of sale to the time of pickup, so that we knew things were moving along and what was expected of us in terms of documentation. Mio assisted us when we took delivery of the vehicle. He explained all of the documents to us in plain english so it was easy for us to understand; in reviewing the documents, he carefully reviewed the information, so much so that he noticed a 3 cent discrepancy in the finance forms. 3 cents that were in our favour and meant nothing, but he truly pays attention to make sure his customers are getting the best deal!
Kudos to the whole team at Unique Chrysler for getting us into our brand new Grand Caravan within 4 days of purchase!