Tony Graham Toyota

Great no nonsense sales experience The sales staff made every effort to make the purchasing of my new car as smooth and easy as possible. Same applies to the business office. The sales staff made every effort to make the purchasing of my new car as smooth and easy as possible. Same applies to the business office. More

not totally happy. There was a lack of service maintenance records and documentation. There was missing information about tires, rims, brakes, battery and owner's manu There was a lack of service maintenance records and documentation. There was missing information about tires, rims, brakes, battery and owner's manual. This means that we must incur the cost of either verifying the above or performing those particular maintenance jobs. More

Excellent Service I recently bought a Toyota Corolla from Tony Graham Merivale. I was impressed with the excellent service!A shout out to Jessica,Rick,Thomas,Curtis,Pe I recently bought a Toyota Corolla from Tony Graham Merivale. I was impressed with the excellent service!A shout out to Jessica,Rick,Thomas,Curtis,Perry and others that were so helpful every step of the way! Agnes Erfle More

Some Changes Are For The Better This is my fourth Toyota purchased from Tony Graham Motors. My 1974 Toyota Celica was purchased in Montreal, because I was living and working there. S This is my fourth Toyota purchased from Tony Graham Motors. My 1974 Toyota Celica was purchased in Montreal, because I was living and working there. Surprisingly, the Prius C has a feel on the road like the Celica's - handles the road like a sports car. Yes, the Celica could really move!! But the Prius does really well in pickup speed, excellent brakes, love the shorter length (compared to my 3 Corollas. The turning circle probably makes a 2 point turn possible, instead of the usual 3 point. It is fun to drive, and big enough to protect. Audio system is very good for a small space, And, of course, the AC is good, and easy to use. More

Good experience The team were super friendly and paid great attention to the details of the contract and the car's features. It took a while but it was worth it in t The team were super friendly and paid great attention to the details of the contract and the car's features. It took a while but it was worth it in the end. More

Friendly helpful staff All people I dealt with made the experience I had buying a car pleasant. All questions and concerns were answered. Staff knows their stuff.Happy with All people I dealt with made the experience I had buying a car pleasant. All questions and concerns were answered. Staff knows their stuff.Happy with my purchase. More

Excellent Service! The service I received from beginning to end. I never felt pressured into buying car. I was given the features and benefits. I would highly recommend The service I received from beginning to end. I never felt pressured into buying car. I was given the features and benefits. I would highly recommend to everyone looking for a car! More

Rude and misleading. In 2015 i bought a brand new Toyota Corolla LE and my mother bought a used 2012 Toyota Corolla from this dealership on the same day. My sister bought In 2015 i bought a brand new Toyota Corolla LE and my mother bought a used 2012 Toyota Corolla from this dealership on the same day. My sister bought 2 brand Toyota Corollas from here back to back. Needless to say, we as a family have been loyal to Tony Graham. However i m so dissapointed in this place now that i traded in my 2015 Corolla for a 2014 VW Jetta at VW Myers in Kanata within 3 days of the rude and dissapointing treatment. Service had been good except one time where an employee made a rasict/sexist remark, but the manager was all ears to our complain, and the employee apologized during our next visit. Another time, an employee under quoted us on the price of a repair, we reached a deal with the service department where we only paid 50% of the real price, although the original quoted price was far less than what we ended up paying. Another time, the service department chastised my partner in front of me for having the winter tire direction wrong, however, after closer inspection, the service department had mounted the tire on the rim the wrong way when i bought the car brand new. No apology was issued by the service department. However the most disappointing service was when at the end of 2018 I got an email from Tony Graham saying i would receive a discount if a purchased another car from them since i have been a loyal customer. When i went in decided to buy a used 2014 Prius V from them. I even paid the deposit, however the problems listed below stopped the sale. 1) The financial advicer at Tony Graham insisted that we buy a $800 theft prevention package that he said was optional but mandatory. Go figure! 2) He also misquoted us on the price of the car, and when we brought it to his attention, he immediately stood up and gestured to us to leave his office like cattle before using his words to tell us to wait in the lobby, so he could check with his supervisor. His supervisor agreed with us. 3) So we told him lets sit in the lobby and get all the details right before returning to his office to start the paper work to avoid being kicked out of his office again and again. At this point, he flat out told us that the deal is off, and he is not going to sell us the car. The supervisor came and told us to come in tomorrow and he will arrange for us to deal with another financial advisor. 4) By the next day, i was so upset with the treatment, that i decided not to go ahead with the deal, so i communicated to the supervisor that im not going ahead with the deal, and i m coming in to get my deposit. When i went in, the salesman gave me a hard time for cancelling the deal, even though his team member, the financial advisor had no problem cancelling the deal on us. 5) Tony Graham was giving me $10 000 for my trade after hard negotiation by me, and VW Myers gave $11 600 for the same car right off the bat. All in all, this is why i m very dissapointed with Tony Graham. I am now the proud and happy owner of VW Jetta TDI with unlimited free car washes as long as i own the car and a lifetime lubricated powertrain parts waranty except wear and tear as long as i do my services on time with them for a slight premium. :) More

Purchase of 2019 Highlander Hybrid This is the 7th vehicle bought from Tony Graham Toyota / Lexus. Have always dealt with Tan Trinh who is very courteous and professional. The entire This is the 7th vehicle bought from Tony Graham Toyota / Lexus. Have always dealt with Tan Trinh who is very courteous and professional. The entire process was seamless from the order stage to the delivery. Luis Martinez handled the final delivery of the vehicle, and was also excellent in answering any questions I had. I would certainly recommend Tony Graham when considering the purchase of a Toyota or Lexus. More