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Tony Graham Toyota
Ottawa, ON
267 Reviews
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267 Reviews of Tony Graham Toyota
October 07, 2016
2012 Highlander Repair This past summer I took my 2012 Highlander in for repair, it took this dealership 2 visits to actually fix the problem even though, I gave them a deta This past summer I took my 2012 Highlander in for repair, it took this dealership 2 visits to actually fix the problem even though, I gave them a detailed description of the issues, and all they had to do was take it for a test drive to "feel the issues", also receptionist (service desk) was quite rude, second time around. So I took the Highlander into the dealership as the vehicle was moving from side to side, once you got to around 80kmh, which I explained to the dealership when I dropped off the car. This first time they indicated they found the issue and it was going to cost $700, which I was happy about, but when I drove it off the lot and got it up to 80kmh, still had the same issue, frustrating, as I had to make another appointment to fix the same issue that I identified. When I took it back the second time I asked the receptionist if they took it for a test drive the first time around to verify if they actually fixed the problem, and she indicated that there are no roads that they can go 80kmh, even though the speed limit on Hunt Club is 80kmh. This second round cost me $1700 as the "knuckle" needed replacement, which they should have done in the first place. So essentially they did a repair that did not fix the issue, so I spent $700 for no reason. More
by Highlander
Helpful September 19, 2016
Tony Graham Scion Toyota Last week we purchased a Toyota 4 Runner from Jody Kirkpatrick. She was amazing and made what is normally a very stressful experience into a relaxed Last week we purchased a Toyota 4 Runner from Jody Kirkpatrick. She was amazing and made what is normally a very stressful experience into a relaxed, easy going fun time. Jody exudes professionalism and has an awesome personality. We will definitely see her for any future vehicle purchases. Thank Jody !!!!. More
by Kevin22
Employees Worked With
Jody Kirkpatrick
July 07, 2016
Amazing service from start to finish I recently bought a new car from Luis and I had great service from start to finish. I will recommend Tony Graham Toyota to all my friends and family. I recently bought a new car from Luis and I had great service from start to finish. I will recommend Tony Graham Toyota to all my friends and family. Thank you very much for making my car buying experience a great one I love my new car. I also would like to thank the lady who does my Licensing she went above and beyond on getting me the plates I always wanted Big thanks :) More
by toyota
Employees Worked With
Luis Martinez
July 04, 2016
A positive experience I have been a customer for many years. With every visit I would meet a great service. I would like to thank Tan, Jennifer and Curtis for their excelle I have been a customer for many years. With every visit I would meet a great service. I would like to thank Tan, Jennifer and Curtis for their excellent work. I enjoy my new car very much. More
by driver2016
Employees Worked With
Tan Vo, Jennifer, Curtis Munro
May 01, 2016
Pushy and condescending Sales person was nice enough. The assistant manager came in and tried to pressure me into committing immediately. He was pushy and offensive, to say t Sales person was nice enough. The assistant manager came in and tried to pressure me into committing immediately. He was pushy and offensive, to say the least. If you're set on a Toyota, I would recommend checking out Mendes. They were fantastic every step of the way! More
by Shopper123
Employees Worked With
Rather not say
April 09, 2016
Tried to get a price...ended up with BS Stopped in to get a price on Manager Demo 2015 Prius's that were in their show room... Ask reception, and they were very pleasant, but could give a pr Stopped in to get a price on Manager Demo 2015 Prius's that were in their show room... Ask reception, and they were very pleasant, but could give a price. A sales guy was requested...He sauntered over after 5 minutes, told me I need to pick which one I wanted, then he could go work out a price with his manager... I told him I wanted a price on both...No, need to pick one. Can I just get a GD price on a car? I own an 06 prius, purchased from this dealership... I guess I will go somewhere else to replace it. More
by SJB6000
Employees Worked With
Gili?
March 22, 2016
A positive experience I dropped in at a busy time and was made comfortable until I could meet with an employee. James Hum was extremely helpful and took the time to give me I dropped in at a busy time and was made comfortable until I could meet with an employee. James Hum was extremely helpful and took the time to give me a test drive as well as a run down on the well organized process that the dealership uses. I trusted his advice and I'm happy with my purchase. I'm keenly aware that most decisions are made through an internal hierarchy but I feel confident that James went to bat for me. Clearly a knowledgeable and respected member of the team. I have and will continue to recommend Tony Graham to others as appropriate. More
by Satisfied
Employees Worked With
James Hum
December 10, 2015
Great customer service One of the sales associates, was very helpful through out the whole process. He explained things in details and was always in contact with me until i One of the sales associates, was very helpful through out the whole process. He explained things in details and was always in contact with me until i purchased the car. I would recommend the dealership for sure! More
by 123
Employees Worked With
Tan Vo
August 19, 2015
New car warranty issue Hi, I have a 1 year old car ( 20,000km) under bumper to bumper warranty Purchased in Tony Graham Toyota, Ottawa, ON. The car came with Michelin Prima Hi, I have a 1 year old car ( 20,000km) under bumper to bumper warranty Purchased in Tony Graham Toyota, Ottawa, ON. The car came with Michelin Primacy MXV4 tires. This week I lost pressure in the driver front tire when driving on a highway, it was inflated in seconds so the tire was destroyed. I managed to slow down and drive to the next exit. I called Tony Graham and was told that the Michelin tires are not under road hazard warranty and the car warranty does not cover this type of event. I went then to Frizbi Tires in Ottawa, they checked the tire and I was told that this Michelin tires model were discontinued and that the tire wire belts are destroyed and they have to order this tire. It will cost 260$ to repair. My question is: Does Tony Graham Toyota in Ottawa installed a discontinued tire model on a car? that does not provide a road hazard warranty on it's tires? Were these particular tires discontinued because of a fault in production or a problem with this tire model? Thank you Joseph More
by tony graham tires warranty
Employees Worked With
service
August 01, 2015
Overpriced and scare tactics They tend to dramatize and exaggerate the work needed in order to generate work. We experienced this once again. Way too expensive, even compared to They tend to dramatize and exaggerate the work needed in order to generate work. We experienced this once again. Way too expensive, even compared to other Toyota dealers in the National Capital Region. The labor was estimated at 2.8. Somewhere else they billed just 2 units. Same applies for Drive Clean Test. Same applies for radiator test. They always need to charge more. More
by Pierre Marc
Employees Worked With
Not known
