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Tony Graham Toyota
Ottawa, ON
268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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268 Reviews of Tony Graham Toyota
October 18, 2017
Completely lost my trust I was very disappointed by this interaction throughout. The dealership tried to sell me an extended warranty on the car, when it had been paid before I was very disappointed by this interaction throughout. The dealership tried to sell me an extended warranty on the car, when it had been paid before by the previous owner. This would have given the dealership 100% profit on the extended warranty had I fell for it. Then upon delivery, I noticed dents on the car and chips in the windshield that were not identified by the dealership. When I go to an expert in any field, I expect to get an honest picture of what I am getting. I feel they were dishonest, tried to hide things from me and made up a bunch of stories about the extended warranty that do not hold. I will avoid going to Tony Graham in the future and go out of my way to make sure I never deal with them again. More
by bgu72
Employees Worked With
John Moutsatsos, Dale Thompson
Helpful October 18, 2017
Worst Service Ever Very bad experience and worst dealership ever. I got my Toyota corolla 2016 used one on Sep 29, 2017. I drove this car for two days start giving me pr Very bad experience and worst dealership ever. I got my Toyota corolla 2016 used one on Sep 29, 2017. I drove this car for two days start giving me problems, no oil was changed, coolant level was low, car was not even clean and my car steering was unbalanced and make noises while turning left. I went to dealership on 10/04/2017 for all this problems to fix and ask them if they did inspection before delivering the vehicle no document provided. They changed oil, coolant and book me for steering wheel problem to fix on 10/10/2017. They changed spiral cable on 10/10/2017 but problem was still exiting not fixed wasted my time meanwhile my engine check light turned on now they book me again for some other parts to replace to fix it on 10/25/2017. Not even three weeks I had so many problems already god knows what is going to be happened next be careful when you buy used car from them don’t even drive out of the parking without checking every single thing in your vehicle. More
by Pal.kittu
Employees Worked With
Kris
October 17, 2017
Amazing What a wonderfull dealership here at Tony graham! Excellent service and what a car. Thanks to my sales person Youcef for giving me such an amazing ex What a wonderfull dealership here at Tony graham! Excellent service and what a car. Thanks to my sales person Youcef for giving me such an amazing experience!! More
by Faruk217
Employees Worked With
Youcef
October 03, 2017
Great experience! Worked with Sales Rep Tan Vo on the purchase of my new Rav. He was responsive and accommodating and paired me with the right vehicle. Worked with Sales Rep Tan Vo on the purchase of my new Rav. He was responsive and accommodating and paired me with the right vehicle. More
by Stanley1342
Employees Worked With
Tan Bi
September 19, 2017
4runner Came to Ottawa from Guelph to buy my a brand new 2017 4runner. Cody provided excellent customer service!! He went above n beyond my expectations. I do Came to Ottawa from Guelph to buy my a brand new 2017 4runner. Cody provided excellent customer service!! He went above n beyond my expectations. I dont plan on trading in anytime soon.. but would go back to Cody at Tony Graham Toyota if i did. More
by E8
Employees Worked With
Cody Arbuckle
September 18, 2017
Purchase 2018 Camry Great service from our salesperson - no pressure, trying to accommodate our needs. Kept in constant touch on progress of our order and speedily made Great service from our salesperson - no pressure, trying to accommodate our needs. Kept in constant touch on progress of our order and speedily made it possible for us to test drive and make a final decision. Highly recommended. More
by CamryFan
Employees Worked With
John Moutsatsos
September 12, 2017
Amazing experience A big thank you to Cody, Kris and David they made my experience very easy. They were quick to answer all my questions and accommodate my needs. A big thank you to Cody, Kris and David they made my experience very easy. They were quick to answer all my questions and accommodate my needs. More
by CP03
Employees Worked With
Cody Arbuckle, David Glavish and Kris Macfarlane
August 17, 2017
Enjoyable experience! Our salesperson, Nicole, was very pleasant and we enjoyed dealing with her. While she mentioned that she was relatively new to Tony Graham Toyota she Our salesperson, Nicole, was very pleasant and we enjoyed dealing with her. While she mentioned that she was relatively new to Tony Graham Toyota she seemed very competent and it was a pleasant experience. We know the Prius cars as this is our third Prius purchase, we have also keep coming back to Tony Graham since our first Toyota purchase, a 1992 Camry. We have confidence in the dealership and its service department. More
by johntech39
Employees Worked With
Nicole,
August 16, 2017
Excellent services wonderful sales lady Jodi was a very good sales lady to do business with. She was very informative about the car I purchased. She also was very friendly and enthusiastic Jodi was a very good sales lady to do business with. She was very informative about the car I purchased. She also was very friendly and enthusiastic in a professional manner. I was nervous with the process but she made me feel so comfortible and answered all my questions until I was completely confident with my descission . I have been driving my car for two months now and I am very pleased with my purchase. Jay was the financial planner who arranged for my loan. He was also very professional and friendly. He also made me feel confident in the process and answered all my questions. More
by DA
Employees Worked With
Jodi and Jay
August 15, 2017
Process Made Easy I knew what I wanted, got the price I wanted and got great customer service throughout. I wasn't pressured into buying or sold additional products I I knew what I wanted, got the price I wanted and got great customer service throughout. I wasn't pressured into buying or sold additional products I didn't want. I traded my old vehicle in and they made the transition to the new vehicle seamless for me. More
by toyota
Employees Worked With
Tan Vo
