Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tony Graham Kanata Toyota
Ottawa , ON
156 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
156 Reviews of Tony Graham Kanata Toyota
February 05, 2021
I wish this could be a higher rating, because the actual service work seems well done. My issue is with front line service staff. This isn’t the first time I’ve sat waiting for extended periods of time, a service work seems well done. My issue is with front line service staff. This isn’t the first time I’ve sat waiting for extended periods of time, awaiting the vehicle service to be completed. Today was no different. The first issue was that when I arrived at the dealership for regular service, I was told that I had requested to leave the vehicle for the day when I made the appointment. That was incorrect. I specifically told the service department person over the phone that I would be waiting, as I always do. Of course because this was incorrectly identified, I was then placed “at the back of the line”, behind anyone who had made appointments after me, but were correctly identified as waiting for their vehicle. But this next issue has happened to me now, multiple times. At a certain point today, I realized I could see my vehicle out in the “completed” zone of the parking lot. I can’t say how long it had been out there. I waited another 5 minutes to see if anyone was coming with the final paper work - then 10 minutes. At 15 minutes, I walked back into the service desk area to see 5 or 6 “workers” standing around. One I believe, was legitimately on the phone with a customer, while two or three others engaged in conversation, and another was looking down at his phone, bored. One lad asked me how he could help. When I explained the situation, his very first reaction was to look over at the person on the phone who had several work orders in front of him, and lifted my paperwork and proceeded to complete it. No apology; no explanation - just give us your money. Why does it take multiple people to hold up the service area while one person does all the work? This establishment is not the only game in town. I wonder if they care... More
by Larry
Employees Worked With
Couldn’t see any name tags. I wonder why.
Helpful September 03, 2020
Thank you for the incredible service always. You go above and beyond also with the little extras. The staff so professional, so helpful they go above and beyond. Thank you! above and beyond also with the little extras. The staff so professional, so helpful they go above and beyond. Thank you! More
by LiseLoubier0
Employees Worked With
I don’t remember
July 23, 2020
Had an amazing experience purchasing a “new” used vehicle at tony graham Toyota in Kanata. Our sales rep was amazing and patient answering all our questions. Truly a great experience buying my first car thro at tony graham Toyota in Kanata. Our sales rep was amazing and patient answering all our questions. Truly a great experience buying my first car through a dealership! More
by Veroniquebenson91
Employees Worked With
Loren Henson
July 01, 2020
Excellent service! Excellent service from Taylor Hill. Knowledgeable, friendly and genuinely interested in assessing our needs. Taylor went above and beyond to help us c Excellent service from Taylor Hill. Knowledgeable, friendly and genuinely interested in assessing our needs. Taylor went above and beyond to help us choose the best vehicle for us. Both Taylor and the dealership took all the necessary precautions to ensure a safe shopping experience. We highly recommend both Taylor and this dealership. More
by ron
Employees Worked With
Taylor Hill
December 23, 2019
Bought a 2017 Toyota Corolla LE, the sales person was Bought a 2017 Toyota Corolla LE, Taylor Hill the sales person was friendly, knowledgeable , always with a smile on his face and outstandingly profess Bought a 2017 Toyota Corolla LE, Taylor Hill the sales person was friendly, knowledgeable , always with a smile on his face and outstandingly professional. Paid attention to detail. .Took the extra time to explain and educate me about the warranty on the car and features. Fantastic experience. Thank you,Maria T More
by mmmmaria109
Employees Worked With
Taylor Hill
December 22, 2019
One of the best experiences we’ve had with a dealership! One of the best experiences we’ve had with a dealership purchasing. Donnie has a great knowledgeable about all the vehicles Toyota offers. He is hones One of the best experiences we’ve had with a dealership purchasing. Donnie has a great knowledgeable about all the vehicles Toyota offers. He is honest, kind and friendly. No pressure tactics. Natalie was also very friendly and helpful with the paperwork steps and support for purchasing. My wife and I would definitely recommend Kanata-Toyota. More
by benam
Employees Worked With
Donnie Macgregor, Natalie Chartrand, Harry Sahota
October 23, 2019
Are not honoring in timely manner IZEV Prius Prime Rebate Very frustrating dealing with Sale team and Government rebate program for the 2500$ rebate which should have been applied at sale. Unfortunately I fou Very frustrating dealing with Sale team and Government rebate program for the 2500$ rebate which should have been applied at sale. Unfortunately I found out after purchase that other Toyota dealers (Huntclub) are applying the rebate at point of purchase. I have been waiting almost 6 months for Kanata Toyota to get their process in order with Transport Canada. It is very frustrating and Sales Manager is not giving me much in terms of followup or feedback. Brent - Kanata Resident. More
by bjarvis
Employees Worked With
jguigue gamos bgeorge
October 20, 2019
2 smooth sales over 6 months We purchased 2 previously owned cars through Donnie. The cars were in great shape when we first test drive them and in tip top shape when we drove the We purchased 2 previously owned cars through Donnie. The cars were in great shape when we first test drive them and in tip top shape when we drove them home. As far as car buying goes, this was easy and we are really happy More
by Anne
Employees Worked With
Donnie MacGregor
September 05, 2019
Great Service in buying my new car, Toyota C-HR 2019! I was very pleased with my sales person Donnie MacGregor and my vehicle delivery specialist, Natalie Chartrand. Both of them have given exceeded the i I was very pleased with my sales person Donnie MacGregor and my vehicle delivery specialist, Natalie Chartrand. Both of them have given exceeded the information of the Toyota C-HR XLE 2019, and met my expectations in delivering at a certain time. They are extremely friendly, professional, flexible and informative in the process of getting my new car. I highly recommend them in the future! Thank you to both of you. More
by Ruth
Employees Worked With
Natalie Chartrand and Donnie MacGregor
August 19, 2019
Donnie 10/10 Donnie was very professional and knowledgable about the vehicle. When necessary he followed up with me and got things done. It was a pleasant experie Donnie was very professional and knowledgable about the vehicle. When necessary he followed up with me and got things done. It was a pleasant experience. And I would recommend Donnie and Kanata Toyota to all. More
by Catherine M
Employees Worked With
Donnie M
