Tony Graham Kanata Toyota

Love my Toyota RAV4 We purchased a new RAV4 hybrid and love it. We dealt with Loren and had an excellent experience. Loren is very knowledgeable, professional, and grea We purchased a new RAV4 hybrid and love it. We dealt with Loren and had an excellent experience. Loren is very knowledgeable, professional, and great to deal with. We never felt rushed and it was very helpful that Loren knew the Toyota lineup so well as we went through a number of vehicles before selecting the RAV4. I would recommend this dealership, and especially Loren, to anyone looking for a new vehicle. Aaron, who we dealt with on the financials, was easy to deal with and prompt to provide addional information regarding the financing And options. More

Professional and Cordial My dealings with Tony Graham Kanata Toyota have always been professional and cordial. I have always felt well-treated by everyone involved. My dealing My dealings with Tony Graham Kanata Toyota have always been professional and cordial. I have always felt well-treated by everyone involved. My dealings are always relaxed and personable More

Enjoyable Toyota Purchase I recently purchased a 2017 Toyota RAV4 from Tony Graham Toyota and the whole process from the initial meeting with the salesman, to the test drives, I recently purchased a 2017 Toyota RAV4 from Tony Graham Toyota and the whole process from the initial meeting with the salesman, to the test drives, to the second visit was all very smooth and I didn't feel any stress or pressure at any point. The sales person was very knowledgeable and helpful and made the buying experience a breeze. More

Fantastic! I found this dealership to be friendly and welcoming. They were extremely helpful and answered all my questions and explained the various options. The I found this dealership to be friendly and welcoming. They were extremely helpful and answered all my questions and explained the various options. They treated me as an equal and did not rush me in any way or make me feel that my questions were trivial. Also many of the staff introduced themselves and thanked me for coming. It was a fantastic experience. More

Best car buying experience I have ever had We dealt with Loren Henson for our recent Highlander purchase. He is by far the best car saleman I have ever worked with. He is super polite and helpf We dealt with Loren Henson for our recent Highlander purchase. He is by far the best car saleman I have ever worked with. He is super polite and helpful but not pressuring at all. I first met him when I popped in for brochures and felt no pressure at all. When I went for a test drive with him he thoroughly explained all features of the vehicles and actually took me out to test features on the vehicle not just cruise around. His test drive hits up country road where he really lets you test AWD features. At no point during my many visits did I feel pressured or uncomfortable by him. Super knowledgeable and proud of all vehicles he sells. Assuming Toyota makes what I need I will be sure to deal with Loren only again. Wish I could give him more than a 5 star rating. The day we picked up our vehicle he even had a shirt and tie on that matched our vehicles interior and exterior colour. How awesome is that. The entire dealership was very family oriented and accommodating the days we did vist with our 2 year old daughter. More

Above and Beyond service I just picked up Kristen's Rav 4 and wanted to drop you a note to say thank you, while the work was fairly minor you had no obligation to help us but I just picked up Kristen's Rav 4 and wanted to drop you a note to say thank you, while the work was fairly minor you had no obligation to help us but you did. I expected the work to be done well as I have had other work done at the collision centre. What I did not expect was that her car would be detailed inside and out. It looks fantastic. Thank you forgoing above and beyond. Jeff and Kristen. Aka Happy Kanata Toyota customers More

Bad apple One bad employee Elvis can make the whole dealership fall . He almost wanted to tell me go away you will wait 45 minute for an oil change . I said wh One bad employee Elvis can make the whole dealership fall . He almost wanted to tell me go away you will wait 45 minute for an oil change . I said why he said the new carss unrelastic story . Any way told him it is ok I am buying a new car . He did not care . I went to the show room no one single sales approach me . An hour plus later o went to take my car the Servic guy did not even bother looking at me . I asked the gentleman who served me what is the name of this guy . The guy did not even ask me why . Guys Toyota make good cars . I can and will buy one but not from Kanata . Not going back for service either . More

Professional systems and service I've sold real estate in Ottawa for 29 years. I've attended dozens of sales courses and lectures on sales and service. I would not hesitate to direc I've sold real estate in Ottawa for 29 years. I've attended dozens of sales courses and lectures on sales and service. I would not hesitate to direct my family and friends to Tony Graham Toyota. The product is great and their systems first rate. From Mike T. introducing me to Loren H., to the test drive, thru the negotiations and paperwork, then delivery and their follow up I must say they live up to their slogan (they want you happy) More

2017 4Runner We just purchased a 2017 4Runner from Kanata Toyota. We were pleased with the professionalism provided by Loren Henson, he knows the products very We just purchased a 2017 4Runner from Kanata Toyota. We were pleased with the professionalism provided by Loren Henson, he knows the products very well and was awesome to deal with! It was a great car buying experience. Thanks to Loren Henson and the team at Kanata Tony Graham Kanata Toyota. Jill and rob More

Experience with Toyota My Experience with Toyota has been good so far. Its been Month now and so far its simply awesome. Experience with sales team is Excellent. But feel th My Experience with Toyota has been good so far. Its been Month now and so far its simply awesome. Experience with sales team is Excellent. But feel that the Finance/other information they provide is very limited. There are some basic information that should be given - like info on wear and tear pass- which keeps driver to some extent worry free when they are on lease. Nobody provided this info, until it was asked explicitly. Overall experience so far is Good, Yet to see how future services are given. More