Terry Ortynsky Royal Ford

The staff went above and beyond to give the best customer service. I went in there looking at two vehicles, but as a single mom, they suggested a different vehicle that they thought would be better suited f service. I went in there looking at two vehicles, but as a single mom, they suggested a different vehicle that they thought would be better suited for my needs. They listened to what I was looking for and found the perfect vehicle for my needs and my budget. They worked hard to get me the best financing rate. The staff went above and beyond what I ever expected from a dealership. I recommend Royal Ford to everyone I know, proudly say I bought my vehicle from Royal Ford, and when it is time to buy again, I will be a repeat customer!!!!! More

Our experience with Royal Ford over the years has been excellent. We purchased a new 2013 Mustang Boss 302 in the School Bus Yellow which is a beautiful car. Unfortunately there was a small dent on the excellent. We purchased a new 2013 Mustang Boss 302 in the School Bus Yellow which is a beautiful car. Unfortunately there was a small dent on the passenger door which is being rectified. John was our salesman and his help to get everything resolved was excellent. All the staff that we have dealt with have been pleasant and polite, with a smile on their face. We look forward to continue doing business with Royal Ford. More

I found my first ever experience with Ford to be very enjoyable and pleasant. The personnel that I felt with were knowledgable and helpful. Dennis worked to find me a vehicle that met my needs and I felt enjoyable and pleasant. The personnel that I felt with were knowledgable and helpful. Dennis worked to find me a vehicle that met my needs and I felt that I could contact him with any questions or concerns. I look forward to a pleasant relationship with the service personnel. Chris made me feel confident and comfortable with the workings of a new vehicle. Thankyou to all. More

I took my 2012 Fusion there last week to have its first oil change done, the appt was for 2:30, well they didnt get it in until 3:00. Under 15 minutes later my car was supposedly done. So I asked the mecha oil change done, the appt was for 2:30, well they didnt get it in until 3:00. Under 15 minutes later my car was supposedly done. So I asked the mechanic if he did the 12 point inspection and rotated the tires and he said "yes" So I spoke with the service manager and he agreed that the mechanic couldnt have done all that work in that time frame. He apologized and sent my car back in to complete the work. When that was done I went out to my car and there was an oily handprint (which looked purposely placed) on my fender, and looked under the hood and oil spilled all over the place. The service manager again apologized and gave me a "Royal Car Clean Voucher" Which I appreciated. I took my car in for this car clean and 3 hours later it was supposedly done. So I get the keys and go to leave with my car and right away notice under the rear bumper wasnt even washed! I look over the rest of the car and there is still bugs all over the front of the car and windshield, dirty streak marks on both sides of the car, windows were full of streaks and the trunk wasnt vacuumed either ( I spilled a flower pot in there) Thats the great service you get at this dealership, NEVER AGAIN!!! More

We have been customers for 3 years and everytime we come in we get great service. Like today, when we purchased our new 2012 Ford Escape. The salesman,Ed Witherspoon did an excellent job today. Thank You in we get great service. Like today, when we purchased our new 2012 Ford Escape. The salesman,Ed Witherspoon did an excellent job today. Thank You again Morris and Beverly Juve More

Everyone at Ford was friendly and Dennis helped me get everything settled with my car very fast . overall it was a great experience and we will definitely be using ford again for our next car . everything settled with my car very fast . overall it was a great experience and we will definitely be using ford again for our next car . More

my lease was up on my truck and the guys did a excellent job in getting me in to a new truck that my g/f and i had picked out earlier . job in getting me in to a new truck that my g/f and i had picked out earlier . More

Exceptionally friendly; easy to deal with; they put me in the best vehicle suited for me; everything I want in a dealership; I would definitely go back again. the best vehicle suited for me; everything I want in a dealership; I would definitely go back again. More

Good experience no pressure to buy from salesman. Everyone I dealt with new their job and were helful in making my decision to buy. Would buy from again. Everyone I dealt with new their job and were helful in making my decision to buy. Would buy from again. More