Terry Ortynsky Royal Ford

Took my truck in because a check engine light came on. After being in the shop for weeks and finally receiving updates from someone who clearly did not understand vehicles I was told I needed a new engine After being in the shop for weeks and finally receiving updates from someone who clearly did not understand vehicles I was told I needed a new engine. Nearly $19k later and another few months which I could thankfully go without a vehicle for, it’s done and running again, but with a broken mirror which was not the case when it was brought in. Even being a loyal customer and spending that much money while waiting on them to fix it they did not fix what they broke free of charge and I had to seriously haggle them down to not spend another $300-500 on their mistake while also receiving attitude about it. During the same week my parents took their truck in to have a turn signal bulb changed which they misdiagnosed and thought was a wiring / socket issue (it was a second bulb that somehow went missed. Not a good look), and a door sensor changed which after getting their truck back they can no longer unlock or lock the door with either the button on the remote or the buttons on the door, all for the low price of $400. More

Very pleased with my SGI repair, Vehicle was cleaned before being returned. Very pleased with the work before being returned. Very pleased with the work More

Everything went well, above and beyond! Besides the service being completed within the suggested time frame, we are grateful they noticed 2 lug nuts were missing and the rest were loose. Besides the service being completed within the suggested time frame, we are grateful they noticed 2 lug nuts were missing and the rest were loose. They took care of it all! More

Left my truck in for an oil change, came back to two different items worked on and no oil change. Ford installed my truck liner and they didn’t set my tail hair right so I have to pay again apparently. different items worked on and no oil change. Ford installed my truck liner and they didn’t set my tail hair right so I have to pay again apparently. Weird no phone call either on the work they ended up going with. Second time I’ve had issues the lady has a attitude and doesn’t have a clue what’s going on at the service desk More

Very happy with the service. Service advisor Cody was very pleasant and helpful. Work was done on time. Quick and efficient sign in and check out. Service advisor Cody was very pleasant and helpful. Work was done on time. Quick and efficient sign in and check out. More

Dealership that you can always trust. Friendly and accommodating people. Keep up the good work! Friendly and accommodating people. Keep up the good work! More

Change oil done , dropped off back home while their doing the change. Then picked up by their shuttle . Truck ready for the road once again. Service staff very accomodating and friendly. Awesome dealership👍 the change. Then picked up by their shuttle . Truck ready for the road once again. Service staff very accomodating and friendly. Awesome dealership👍🏻👍🏻. More

Service was good but staff seemed upset. First time I have seen that usually staff is very friendly. First time I have seen that usually staff is very friendly. More