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Terrace Chrysler Ltd.

3.6

4 Lifetime Reviews

4916 Highway 16 W, Terrace, British Columbia V8G 1L8 Directions
Call (250) 635-7187

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4 Reviews of Terrace Chrysler Ltd.

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January 04, 2019

"Years of Great Service"

- Doug

We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.

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Recommend Dealer
Yes
Employees Worked With
Chris Gar
September 19, 2018

"Incompetent "

- traveler from far far away

They cannot even do an adequate inspection and service. I will not be returning!! Within a few months another dealership had to pull up the slack of this service department.

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Recommend Dealer
No
Employees Worked With
Names unknown
February 27, 2017

"My jeep wouldn't start. got me going in 2 hours! "

- The SWansong

Shane in the service got me going in a few hours with no appointment I was thankful for them bumping me in when I just showed up. They fixed my issue and got me going I was also surprised when they called me a few days later and followed up to make sure my jeep was still running ok! Great service, they went above and beyond.

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Yes
Employees Worked With
shane, rick, rod, kurk
May 03, 2015

"The No Service service dept"

- no service service

The problem being the only dealer within several hours you are at the mercy of incompetent service personnel with the I'm the only game in town so live with it attitude. Recently I booked an appointment 3 weeks in advance for a safety and oil change and tire change on my truck , when it arrived at the appointed time there was no appointment booked and this caused me a great deal trouble. In retrospect I new I should have called and confirmed later but since I had been on the phone with the employee for twenty minutes to arrange all this I assumed it would be taken care of but I was wrong. The useful thing about a smart phone is the call logs it shows 2 calls to the dealer that day the first as always happens the service dept didn't answer so the receptionist took my number and said they would call back, which they never do, so I called back in an hour or so and made the appointment. I have been trying to get a clearance light from them that seems to be impossible to find as well as 2 recall issues they can't find either. I went to the GM dealer and got all that done the next day . it makes me sorry I bought a dodge and bought extended warranties when I have to travel 7 hours to the next reputable dealer I know why GM and Ford are so big in this area.

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Recommend Dealer
No
Employees Worked With
unknown
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