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Team Ford
Edmonton, AB
1,984 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,984 Reviews of Team Ford
January 14, 2020
Finance and Service Pathetic Purchased a 2018 Explorer with 8000 km on it driven prior by two finance ladies at Team Ford. The finance lady I was assigned, after agreeing on a pr Purchased a 2018 Explorer with 8000 km on it driven prior by two finance ladies at Team Ford. The finance lady I was assigned, after agreeing on a price with the sales guy, signed me up for every extra there was even though I DID NOT give my approval for any of it. She didn't ask me one question or explain any of the packages, and I certainly had no intention of adding $20000 worth of extras above the purchase price! I had purchased 3 new vehicles prior to this over many years and had NEVER experienced such deceit and underhandedness by finance. I had to fight to have my money reimbursed, but they still refused the last $6000. Second issue: called them 6 months later to say there was a pile of grain inside the air filter that was not my doing, and must have been there before I purchased it. I was given an appointment and told I would need to leave my vehicle for 2 days while they gave me a loaner. Sounds good. I brought it in as scheduled and was immediately told it was too cold outside to flush out and clean the filter and compartment. "Bring it back in a few days when it's was warmer". Seriously? I had a 1 hour drive for this appointment, but they immediately told me to leave and come back! The assistant service manger said he was just trying to help me by sending me off. I would never have come in had I known they'd send me away to come back when it's warmer! What happened to the loaner car I was told I'd receive or leaving it for 2 days? Come on....get your act together people. Last, I pointed out to the service guy that the automated 2nd row bucket seat on the driver's side would not fully fold and move down even though the mechanism was running. He gave me a spiel that it was only supposed to fold down on the passenger side (not the driver's side), as most people load and unload on the curb side. What a load of hooey! I took my vehicle to Kentwood Ford 30 minutes later and showed a sales guy, who informed me that "of course it's supposed to fully fold and move downward on both sides". They fixed the problem. Hoorray for Kentwood Ford! Service at Team Ford was ridiculous, whose policy clearly is to lie and blow people off as much as possible. I will never return to Team Ford. Sales was great (Jeff), but Finance and Service from my experience, was nothing more than scammng and lying to the customer. I don't appreciate having my money stolen or being blown off for legitimate repairs. Shame on you, Team Ford. More
by pgg101
Employees Worked With
Jeff Presant
January 11, 2020
Team Ford gives us the expectation we are looking for in a dealership. Special shout out to the Sales Rep. Tej Sandhu for making effort to find the truck i really wanted and he also gave us a better deal th a dealership. Special shout out to the Sales Rep. Tej Sandhu for making effort to find the truck i really wanted and he also gave us a better deal than any other dealership out there. I highly recommend Tej and Team ford dealership for giving us a hassle free truck shopping experience. We will definitely coming back here in the near future. Thanks Team Ford! More power! More
by mark.A
Employees Worked With
Tej sandhu
December 29, 2019
Amazing customer experience and going above and beyond Please allow me to express our heartfelt gratitude for the recent great and satisfying customer experience with Team Ford. We normally hate purchasing Please allow me to express our heartfelt gratitude for the recent great and satisfying customer experience with Team Ford. We normally hate purchasing new vehicles and have always felt that dealers gang up against their consumers- not so at Team Ford. The experience was friendly, fast and so easy. No pressure and we just received what we asked for. Jamie Jasman- GM, Tyler Sendecki- Finance, Trace Thacker- Internet sales and Bob Krause- Fleet Service Sales were the quintessential professionals and we will gladly refer our own parents to deal with any/all of them. Thank you guys, for changing a very stressful time, shortly before Christmas, into an experience to remember… The new car is awesome! Leon and Michelle More
by leonvr
Employees Worked With
Bob Krause, Jamie Jasman, Tyler Sendecki, Trace Thacker
December 28, 2019
I had a great experience buying my new van at Team Ford. The salesman Trace was pleasant to deal with and willing to negotiate. All in all much less of a hassle than I was prepared for. Thanks! The salesman Trace was pleasant to deal with and willing to negotiate. All in all much less of a hassle than I was prepared for. Thanks! More
by bob
Employees Worked With
Jason Ogorman , Trace Thacker
December 26, 2019
Tej helped me with my car purchase along with Mitch and Jamie. The service was great and was able to answer all my questions. He even had to go to work on his day off for the delivery. He responded very qu Jamie. The service was great and was able to answer all my questions. He even had to go to work on his day off for the delivery. He responded very quick. Great service and great people. Highly recommended. More
by Jessa
Employees Worked With
Jamie Jasman, Tej sandhu, Sara Cross, Leonard Meyer, Rob Pacholek, Mitchell Ogorman, Jason Ogorman
December 18, 2019
Service was great. Tej has a great sense of humour and very professional. Online assessment of trade in vehicle misleading compared to trade in value offered. very professional. Online assessment of trade in vehicle misleading compared to trade in value offered. More
by Barterg
Employees Worked With
Jamie Jasman, Tej sandhu, Jeff Koroluk
December 18, 2019
Jess, who works in service and is from Team Ford is absolutely fantastic! She answered all my questions regarding my car battery and in such a timely manner. She made sure I knew what was getting done absolutely fantastic! She answered all my questions regarding my car battery and in such a timely manner. She made sure I knew what was getting done and when I could have my vehicle back. She was kind and seemed to care about my situation and the urgency of needing my car. I appreciate her greatly. Keep doing what you do Jess, you are awesome! And thanks Team Ford! More
by ssp1
Employees Worked With
Jessica Kronemann
December 17, 2019
Sara is really awesome She Dealt professionally I am Sara is really awesome She Dealt professionally I am really Very impressed in her professional dealings I really Going to recommend this place to Sara is really awesome She Dealt professionally I am really Very impressed in her professional dealings I really Going to recommend this place to others soon More
by JJ
Employees Worked With
Sara
December 11, 2019
Although the vehicles we have were not purchased at Team Ford (they were private sales) and one of them is a GMC Sierra, Team Ford has been my wife and I’d go to place for any service required for our Explo Ford (they were private sales) and one of them is a GMC Sierra, Team Ford has been my wife and I’d go to place for any service required for our Explorer or Sierra. The service team there (Jess in particular) is amazing and provides all the service, support, expertise and simple small talk anyone could look/ask for. I recently took my Sierra there for some troubleshooting and the team was more than accommodating on short notice (always willing to work around my sporadic schedule). After the response from Jess I went to pick up my truck and even had the foreman come out to talk with me about what they had found, some addition feedback and advice as well. Their communication is always on point and regular so no need to question where things are at or when you can expect an answer. The ability to receive a rental vehicle on site is also ver convenient. This team overall has always exceeded our expectations. If you need any service work done or any advice, Team Ford Service is the place to go!! Thank you again Team Ford! More
by Unhappy
Employees Worked With
Doug Bannister, Jessica Kronemann
December 05, 2019
The other night I had a flat tire and I was calling around and everyone was booking a week out for tire repairs. I got ahold of Ford and the answer I got was "sure bring it on in!" I pumped up the tire around and everyone was booking a week out for tire repairs. I got ahold of Ford and the answer I got was "sure bring it on in!" I pumped up the tire and zipped over to Ford. Sara Cross greeted me and got my car in and fixed in zero time! Her fun personality made my experience less of a chore and more like going to visit a friend. My puppy even got a warm welcome from her too! Thanx Sara! Hope to come back soon! But not with a flat tire! Haha More
by S.walton134
Employees Worked With
Sara Cross
