Team Ford

WOW - in a bad way TEAM FORD - they are there to make the sale - BUT not there to continue the "Customer Service" part! WOW... that's about all I can really say, and th TEAM FORD - they are there to make the sale - BUT not there to continue the "Customer Service" part! WOW... that's about all I can really say, and the WOW is not in a good way!!! Between me and Mark, we have brought six (6) vehicles from you (Team Ford), However after today we WILL NOT be buying here again!!! I called yesterday (May 26) to get my 2016 Ford Edge in for service. I was told to come in Monday May 29 at 0900hrs to drop it off and a loaner would be available for me. GREAT! or so I thought, till I was told I now have to put a credit card $100 deposit down. WHY? I have had loaners in the past and NEVER left a credit card. I was told you now deal with Budget and they, not you but them- require a credit card. I then had Mark call as he has the credit card. He was told he could not put his card down -even though his name is on my Ford Edge. Due to the fact that I would be driving loaner the card MUST be in my name!! This is ridiculous! Oh did I mention that while Ford was talking to Mark to let him know that he could not put his credit card down that he was told I DID NOT have an appointment to bring in my car! Really, so your service department didn't even book me in when she told me she did - gave me a date and time but didn't put it in the system! .... So now I have no way to get a loaner while you have my car .... FINE - I will be booking in my car at another Ford dealer ship - only because this is warranty work being done or I would go somewhere totally away from FORD. We will not be back to purchase our next vehicle. This was the last straw. Over the years we had a few bumps in the road with several staff members. Your policy over the Credit Card unfair. Not everyone chooses to have a card. I could understand IF Mark was not on my file, but together over the years we have come back - as a couple- and this is what we get; a cold shoulder and a snotty attitude tell use that it is NOT Ford's policy to have a credit card, BUT because you now deal with BUDGET Rental, the driver of the loaner MUST have a credit card. Never mind the loyal service we had with dealing with Ford, never mind that time and time again, even after issued we had, that we always came back. More

Great! Very professional, friendly, and courteous. Would highly recommend to anyone looking for a vehicle or service in the future. Excellent location with Very professional, friendly, and courteous. Would highly recommend to anyone looking for a vehicle or service in the future. Excellent location without the loud music you find at most dealerships. More

very good This is Andrea, we were looking for a low price but a very good car and we went to team ford browsing . We met Pi and not only he showed us a ford fu This is Andrea, we were looking for a low price but a very good car and we went to team ford browsing . We met Pi and not only he showed us a ford fusion which we liked instantly and got that in our budget of 150 a month. He helped us beyound our expectation and gave that car with his own plate to drive for my work as I needed the car badly. Thanks a lot More

excellent My bother recommended me this place and told me about good service he got from Pi, I was dealing with peace river ford and tried some quotes from Pi , My bother recommended me this place and told me about good service he got from Pi, I was dealing with peace river ford and tried some quotes from Pi , the final result we got great service the.best price and best value for outlr trade, we drove back home in our new expedition. Thanks for the good service pi, keep it up... More

Great Experience with Joban and DC It was great dealing ng with Joban , he made it easy and comfortable, the best experience ive had so far at a dealerships. Keep rocking guys!! It was great dealing ng with Joban , he made it easy and comfortable, the best experience ive had so far at a dealerships. Keep rocking guys!! More

Excellent service by Piyush , he treated me as a friend and give me the best price and the car which I liked. Thanks a lot service by Piyush , he treated me as a friend and give me the best price and the car which I liked. Thanks a lot More

Open early breakfast while you wait Great experience fast friendly service, morning offers a full cafe that serves breakfast while you wait and I drive in service bay. Pricing very reas Great experience fast friendly service, morning offers a full cafe that serves breakfast while you wait and I drive in service bay. Pricing very reasonable and a comfortable lounge. Offered a thourough explanation of the pricing breakdown and scheduled my next visit for me with a friendly reminder. More

very good because it was very good i like fords came back to ford will probably stay with ford don't have any more to say about ford because it was very good i like fords came back to ford will probably stay with ford don't have any more to say about ford More

Buying my new vehicle The salesman was great and very helpful the information was excellent and all questi ons answered Tej was friendly and knowledgeable Excellent job The salesman was great and very helpful the information was excellent and all questi ons answered Tej was friendly and knowledgeable Excellent job Tej Well done More

Purchase of my new car Tej was very helpful and courtous. He helped me with everything. I would highly recommend him. H is the best salesman i had. Great job Tej Tej was very helpful and courtous. He helped me with everything. I would highly recommend him. H is the best salesman i had. Great job Tej More