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Team Ford
Edmonton, AB
2,051 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,051 Reviews of Team Ford
December 23, 2017
Totally dismissive and condescending people - Avoid them If you are thinking of buying from here….stop and think again. The experience I just had with them was dreadful! I just bought a used F-150 from them. If you are thinking of buying from here….stop and think again. The experience I just had with them was dreadful! I just bought a used F-150 from them. They were lucky that they had the vehicle we wanted and that is the only reason they got our business. If there were other options I would not have been Team Ford the time of day. If you deal with them don’t expect to have your emails returned in any kind of reasonable time. Do expect to have to chase them on the phone to get replies and for any kind of information. Do not EVER expect ANYONE to talk to you with any kind of conception of what it means to be a customer. Do expect them to provide the minimum of information you need. Do expect them to be dismissive and condescending. They give me the impression that they are earning too much money to care about anyone’s needs and that they see every customer interaction as a pain that that they have to get rid of. Their website mentions their “customer-first” approach! Seriously! The Go Auto Group slogan is “Happy to Help” I cannot say I saw of felt any of those things at all. Because I want the truck they had I literally had to wrestle it from them with my own efforts. In the process I spoke with a sales person Mark, and Sales Manager, Jeff and a Business Manager, Tyler. None of those people know how to sell in the least and in my opinion, they deserve no commission whatsoever for this transaction. They did NOTHING to sell it, I BOUGHT it. They do no preparation to their used cars other than to check that the vehicles pass the AMVIC safety test. They don’t even do an oil and filter change. There is nothing more done than any other basic used car store where vehicles are often cheaper. Having fought my way to a deal with them my son drove 3 hours from Calgary to pick it up. Although they had all the information they needed, my son was left waiting another hour in the showroom to get the final bill of sale while there were numerous members of staff standing around doing nothing. They did not get the truck licensed. They wanted to refund his $53 registration fee and send him to do the licensing himself at 6.40 pm. They knew he had just driven 3 hours, waited an hour and had another 3-hour drive back home. Apparently, it turned out, they did this because the salesman wanted to GO SHOPPING that evening and wanted to leave early. So, do yourself an favour and find a car dealer that actually values your business understands customer needs and provides a proper level of service and satisfaction. More
by CTH
Employees Worked With
Tyler Sendecki, Jeff Koroluk, Mark Yaghi
December 18, 2017
F450 purchase Everyone at Team Ford was great to deal with. Mark was very knowledgeable about the truck and spent lots of time showing me all the capable features o Everyone at Team Ford was great to deal with. Mark was very knowledgeable about the truck and spent lots of time showing me all the capable features of the truck. Will definitely consider Team Ford for my future vehicle needs. More
by Dan
Employees Worked With
Gislaine Correia, Tyler Sendecki, Rochelle Dendys, Erin Dominko, Mark Yaghi, Corey Dahlman
December 13, 2017
Made my salesman work I knew what I wanted in my new Escape and what I didn't want so yes My salesman Tez worked for the sale It was an easy process but yes he found me t I knew what I wanted in my new Escape and what I didn't want so yes My salesman Tez worked for the sale It was an easy process but yes he found me the perfect new Escape that I am soooo happy with it. I wasn't going to take second best and Tez new that. I would recommend Tez to sell you your next vehicle. More
by Saldar
Employees Worked With
Tyler Sendecki, Tej sandhu, Corey Dahlman
November 29, 2017
Good service dept Shaun Merritt was very helpful, informative and I'll definitely be back. I live out of town and it's with the drive for the service I received. Shaun Merritt was very helpful, informative and I'll definitely be back. I live out of town and it's with the drive for the service I received. More
by Superdutyguy
Employees Worked With
Shaun Merrit
November 17, 2017
Great customer Service, easy to deal with and honest I live in BC and contacted Team ford as I was in the market for a new truck. they contacted me right away. I told them what I was looking for, and the I live in BC and contacted Team ford as I was in the market for a new truck. they contacted me right away. I told them what I was looking for, and they sent me info on a truck that fit my needs. they did not try to sell me something I didn't need. going over trade in numbers for my truck was also very smooth considering i'm not local. once a deal was made, they were very accommodating on where to meet. even after sales questions were addressed quickly. greatly appreciated! More
by Dcastle
Employees Worked With
Janie Goguen, Tej sandhu, Corey Teeple
November 11, 2017
New car buy The sales team were very helpful and pleasant and shared information that was important for me as a driver and owner and the price was great. The sales team were very helpful and pleasant and shared information that was important for me as a driver and owner and the price was great. More
by Kathy17
Employees Worked With
Tyler Sendecki, Mark Yaghi
November 10, 2017
Excellent Service Piyush, made the purchase of my new F350 a great experience. He was polite, respectful and courteous through the whole process. Piyush went above and Piyush, made the purchase of my new F350 a great experience. He was polite, respectful and courteous through the whole process. Piyush went above and beyond and I got a great deal on the truck. Thanks again More
by GB
Employees Worked With
Darpan Chhabra, Piyush Goyal
November 09, 2017
New car buy The Sales team was excellent they gave me a great price answered all my questions and made the purchase experience easy. They also made the pick up of The Sales team was excellent they gave me a great price answered all my questions and made the purchase experience easy. They also made the pick up of the new vehicle a simple process More
by P
Employees Worked With
Tyler Sendecki, Mark Yaghi
November 08, 2017
Friendly and Helpful I had a great experience at Team Ford. They helped me get into a new truck even when my private deal for my old car fell through. Tom was my salespers I had a great experience at Team Ford. They helped me get into a new truck even when my private deal for my old car fell through. Tom was my salesperson and was friendly, honest and understanding. Highly recommended Team Ford especially Tom! More
by Gibby
Employees Worked With
Cory (Sales Manager), Tom Vanderweide
November 08, 2017
It was great experience Service is very friendly by all but a little bit slow from finance department because we have to wait there for more than an hour to meet the finance Service is very friendly by all but a little bit slow from finance department because we have to wait there for more than an hour to meet the finance member But the sales person Swarn Sethi was very nice and friendly sales person. It was good experience with him More
by Dalbir
Employees Worked With
Swarn Sethi
